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I I I I I I I I I I I I I I I I I I I Contract No. PCE-I-OO-99-00008-00 Page 24 C.3. (b) Locally-Hired National Personnel or Other Non-U.S. Expatriates When requested to respond to a Task Order statement of work, the Contractor shall provide, as required, CV's and completed Contractor Employee Biographical Data sheets. The position descriptions for each of the locally-hired nationals and non-U.S. expatriates are to be proposed by the Contractor when they are required for orders. The descriptions shall define the overall experience and educational credentials that are required. C.3. (c) Functional Labor Categories Financial Analyst Investment Banker Corporate Financial Advisor Commercial Banking Specialist Central Banking Specialist Venture Capital Specialist Financial Management Specialist Macro-economist, Micro-economist Capital/Commodity Market Specialist Financial Regulatory Specialist Tax Specialist Pension Specialist Insurance Specialist Electronic Information Management Specialist Accountant Attorney Marketing Specialist Public Relations Specialist Training Specialist Conference Management Specialist Communications Specialist C.4 STANDARDS OF PERFORMANCE USAID's ongoing effort to measure meaningful developmental impacts of its activities has been renewed in recent years by diminishing budget allocations, shrinking technical presence overseas and USAID's own "re-engineering" and "re-invention" programs. This section defines some of the performance requirements which the contractor shall be held to, establishes the performance levels or standards and defines how these performance standards will be measured.
I I I I I I I I I I I I I I I I I I I C.4. (a) Performance Standards Contract No. PCE-I-OO-99-00008-00 Page 25 Measurable performance standards will be established in individual task orders for each of the major activities. These performance standards will be consistent with the performance standards set forth above and with the following general performance standards: Technical competence: Performance may be measured by the contractor's effectiveness on the assignment. Effective technical assistance will produce reports that contain actionable recommendations which can/will be successfully implemented by the client organization. Ineffective technical assistance is marked by superficial or theoretical findings and recommendations which are irrelevant or cannot be implemented. Ability to assemble/prepare effective expertise: Performance may be measured in several different ways. For example, superior contractor recruitment ability goes beyond a simple review of candidates resumes before submission to USAID. Individually, some candidates might appear qualified on paper, but may lack effectiveness in action. Superior recruitment processes shall be based on references and first-hand contacts with the technical expertise proposed. Similarly, in team building, superior contractor performance will be demonstrated by assembling teams which function smoothly in a team effort to accomplish the required task. Superior contractor performance shall take into consideration how each individual will contribute to create positive group chemistry when assembling team efforts. Inferior performance is marked by disruptive team relations, notwithstanding the sometimes stellar reputation of individual members on the team. Contractor responsiveness: Performance may be measured by the contractor's ability to maintain open, direct and responsive communications channels with G/EGAD/EM and its clients. Superior contractor performance is marked by a rapid, helpful response to clients without undue delays. Inferior performance may result from a lack of strong communications efforts with G/EGAD/EM and its clients. Client satisfaction with the finished product: Performance may be measured in many ways. Superior contractor performance is distinguished by the high quality of the final deliverable. High quality deliverables should be clear, concise, accurate, well-structured and easily comprehended. Advisory services may be measured by the results from recommendations followed. Proficiency of the client: Performance may be measured based on the increased ability of the client (USAID Mission and/or host country government) to understand and act on the technical subject matter subsequent to contractor's provision of services. .
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