Get to know Laurence Bongard – A word from our employees

Sharing enthusiasm.
Get to know Laurence Bongard
A word from our employees

Laurence Bongard
Head of Customer Service, Bulle
Charm and commitment
Around fifteen years ago, having just qualified
as a commercial employee, I began
working for Post Finance’s Customer Service
team in Bulle. At the same time as taking
on my first job, I was also attending an
evening course to obtain a Federal Diploma
in deputy management. In 2003, my line
manager suggested I take on his position.
I was thus promoted to Head of Customer
Service Business Customers. After taking
maternity leave, I returned to a management
position on a part-time basis, heading
up the Customer Service Private Customer
team. Together with another colleague
who was also keen to share a management
position, we both found the ideal solution:

“I treat each person as an
individual.”
job sharing. I am currently managing
the team 70%, which means that I am also
able to spend time with my family.
Performance and passion
As Head of Customer Service, I am responsible
for a dozen employees who respond
to customer calls. I check the quality and
quantity of these calls. As a team head, I
must be able to communicate well, work
well under pressure and be a good listener.
It is crucial that I treat each person as an
individual. Rather than trying to change
people, I look to highlight their strengths.
I believe it is important to view problems
and challenges from different perspectives.
For this reason, I make an effort to select
people with different skill sets to make up
my team. This way, we are more likely to
find solutions and come up with interesting
ideas. Our objectives: offer customers the
best possible service and make a point of
treating each request with the same level of
attention.
Encouragement and challenges
The constant evolution of the banking sector
requires us to be proactive and to remain
on the pulse when it comes to new working
methods. This is one of the most difficult
but also one of the most motivating aspects
of my job. I appreciate the high degree of
flexibility offered by Post Finance when it
comes to arranging my working hours: I’m
fortunate enough to be able to hold a parttime
management position at present. What’s
more, sharing my work with a colleague has
been rewarding. This period of job-sharing
has been one of the best in my career so far.

Post Finance – Sharing enthusiasm.
We are a successful, innovative financial
service provider in the Swiss retail market.
Our success is based on the combination of
performance and passion. We regard
service provision as a personal mindset:
with charm and commitment, we make
dealing with money as simple and straightforward
as possible. This enables us
to impress our customers anew each day.
We offer a modern working environment
in which we encourage and challenge each
other. Here, we take pride in our work and
are personally committed to making a difference
together.
Be inspired by the diverse challenges and
perspectives we offer.
Get to know further colleagues at
w w w.postfinance.ch /portraits.