NSG 9000-6G - Harmonic Inc
NSG 9000-6G - Harmonic Inc
NSG 9000-6G - Harmonic Inc
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Chapter 6 Monitoring and Troubleshooting<br />
Device Troubleshooting<br />
6.7.1 Recurrent Upgrade Failures<br />
Recurrent failures to upgrade the <strong>NSG</strong><strong>9000</strong> device, may stem from improper configuration of<br />
the management network. <strong>NSG</strong> <strong>9000</strong> supports Auto-negotiation and full duplex.<br />
• Verify that the management network is configured as auto-negotiation and full duplex.<br />
6.7.2 How to Questions<br />
6.7.2.1 How to Export Configuration<br />
See 3.1.1.2 Exporting and Importing Configuration on page 22.<br />
6.7.2.2 How to Export Device Logs<br />
Device logs are exported as a zip archive file. The file includes the alarm log and other logs<br />
related to device performance and activity.<br />
See 6.4.1 Exporting Device Logs on page 124.<br />
6.7.2.3 How to capture IP input<br />
See 6.4.2.1 Capturing IP Input Content on page 124<br />
6.7.2.4 How to capture output MPEG traffic<br />
See 6.4.2.2 Capturing Output Traffic on page 125<br />
6.7.2.5 How to check the QAM manager<br />
This procedure applies to both VOD and SDV sessions. See 3.12.1.4 Configuring a Global<br />
QAM Manager on page 46.<br />
6.7.2.6 How to Monitor Current Traffic<br />
See 6.2 Device Utilization on page 108 and 6.2.1 Viewing Traffic on page 110.<br />
6.7.2.7 How to monitor VOD sessions?<br />
1. Check QAM manager, see 3.12.1.4 Configuring a Global QAM Manager on page 46<br />
2. View output traffic. See 6.2.1 Viewing Traffic on page 110.<br />
3. To capture IP traffic, see 6.4.2.1 Capturing IP Input Content on page 124<br />
6.7.2.8 How to monitor SDV sessions?<br />
1. Check QAM manager, see 3.12.1.4 Configuring a Global QAM Manager on page 46.<br />
2. Verify active sessions and connections to the SRM<br />
To check active sessions, see 4.4.4 Viewing ISA Active Sessions on page 96.<br />
To check connection to the ISA SRM, see 4.4.5 Monitoring SDV Connections on page 98.<br />
3. You can also verify that session control messages are being received from the SRM. See<br />
6.5.4 Monitoring the ISA Communication on page 130.<br />
6.7.2.9 How to Configure Statically a Failed SDV Session<br />
If you determine that a specific session request has failed, you may configure that session<br />
statically for test purposes.<br />
1. To verify that the SDV session is available, obtain the multicast IP address and UDP port<br />
for the service.<br />
© 2012 <strong>Harmonic</strong> <strong>Inc</strong>. 133 <strong>NSG</strong> <strong>9000</strong>-<strong>6G</strong>, Version 2.7, Rev B
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