NSG 9000-6G - Harmonic Inc

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Chapter 6 Monitoring and Troubleshooting Viewing Available Reports 6.6 Viewing Available Reports This version of the NSG 9000-6G web client allows you to view a report of the RF settings. To view global RF settings and RF module settings 1. Select Reports > RF Configuration. 2. To view RF module parameters, view the following: Module No. - Slot 1-9 Module Type See 3.12 Configuring QAM-RF Modules on page 42 Annex See Table 3-7: Encoding Mode on page 44 Symbol Rate - See 3.12.1 Configuring Global RF & QAMs Parameters on page 43. Constellation - See 3.12.2 Configuring a QAM-RF Module on page 46. QAM Placement - See 3.12.2 Configuring a QAM-RF Module on page 46. RF Template - See, RF No. - See 3.12.3 Configuring Module RF Ports on page 47. RF Enable - See 3.12.3 Configuring Module RF Ports on page 47. QAM Index - See3.12.4 Configuring/ Viewing QAM Channels on page 49. QAM Manager - See3.12.4 Configuring/ Viewing QAM Channels on page 49. Frequency - See3.12.4 Configuring/Viewing QAM Channels on page 49. EIA Channel - See 3.12.4 Configuring/ Viewing QAM Channels on page 49. Power Level - See 3.12.3 Configuring Module RF Ports on page 47. Interleaver - See3.12.4 Configuring/Viewing QAM Channels on page 49. Spectral Inversion - See3.12.4 Configuring/ Viewing QAM Channels on page 49. Mute - See3.12.4 Configuring/Viewing QAM Channels on page 49. CW - See3.12.4 Configuring/Viewing QAM Channels on page 49. # QAMs per Port - 3.12.3 Configuring Module RF Ports on page 47. QAM No. - See 3.12.4 Configuring/Viewing QAM Channels on page 49. 6.7 Device Troubleshooting The troubleshooting section describes and refers you to essential procedures for solving issues related to the general device functionality and to VOD and SDV applications. NOTE: This section assumes that you are an experience user of the NSG9000, or a technical support personnel. © 2012 Harmonic Inc. 132 NSG 9000-6G, Version 2.7, Rev B
Chapter 6 Monitoring and Troubleshooting Device Troubleshooting 6.7.1 Recurrent Upgrade Failures Recurrent failures to upgrade the NSG9000 device, may stem from improper configuration of the management network. NSG 9000 supports Auto-negotiation and full duplex. • Verify that the management network is configured as auto-negotiation and full duplex. 6.7.2 How to Questions 6.7.2.1 How to Export Configuration See 3.1.1.2 Exporting and Importing Configuration on page 22. 6.7.2.2 How to Export Device Logs Device logs are exported as a zip archive file. The file includes the alarm log and other logs related to device performance and activity. See 6.4.1 Exporting Device Logs on page 124. 6.7.2.3 How to capture IP input See 6.4.2.1 Capturing IP Input Content on page 124 6.7.2.4 How to capture output MPEG traffic See 6.4.2.2 Capturing Output Traffic on page 125 6.7.2.5 How to check the QAM manager This procedure applies to both VOD and SDV sessions. See 3.12.1.4 Configuring a Global QAM Manager on page 46. 6.7.2.6 How to Monitor Current Traffic See 6.2 Device Utilization on page 108 and 6.2.1 Viewing Traffic on page 110. 6.7.2.7 How to monitor VOD sessions? 1. Check QAM manager, see 3.12.1.4 Configuring a Global QAM Manager on page 46 2. View output traffic. See 6.2.1 Viewing Traffic on page 110. 3. To capture IP traffic, see 6.4.2.1 Capturing IP Input Content on page 124 6.7.2.8 How to monitor SDV sessions? 1. Check QAM manager, see 3.12.1.4 Configuring a Global QAM Manager on page 46. 2. Verify active sessions and connections to the SRM To check active sessions, see 4.4.4 Viewing ISA Active Sessions on page 96. To check connection to the ISA SRM, see 4.4.5 Monitoring SDV Connections on page 98. 3. You can also verify that session control messages are being received from the SRM. See 6.5.4 Monitoring the ISA Communication on page 130. 6.7.2.9 How to Configure Statically a Failed SDV Session If you determine that a specific session request has failed, you may configure that session statically for test purposes. 1. To verify that the SDV session is available, obtain the multicast IP address and UDP port for the service. © 2012 Harmonic Inc. 133 NSG 9000-6G, Version 2.7, Rev B
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NSG 9000-6G - Harmonic Inc

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