NSG 9000-6G - Harmonic Inc

Chapter 6 Monitoring and Troubleshooting
Monitoring NSG 9000-6G Status and Alarms
Alarm Message
Triggers
Device
Redundancy
Description
Solution
Running on
Temporary License*
The system is running with
an active temporary license
while using the non-default
features granted by the
license.
Claim the required license.
GbE Port
Backup Port Active
Redundancy switch has
taken place
Check primary port
Management
Packets Reached
Rate Limit
Management packets may
drop because rate is
reaching its limit.
Check non-video traffic on the GbE port
SFP Communication
Error
Instable communication
with the SFP module
1. Verify that the SFP module is mounted
properly
2. Replace SFP
3. Reset unit
4. If problem persists, call Customer Support
GbE Card
Exceeding Max
Sockets
The number of incoming
streams exceeds the
allowed limit.
Check the source.
Extraction Buffer
Overflow
Extraction descriptor FIFO
overrun.
Check PSI bit rate.
GbE Management
Rx Failure
Management traffic buffer
overload resulting in
management packets loss.
Check the bit rate of the management
packets.
GbE Management Tx
Failure
Detecting problems when
trying to transmit
management data
1. Reset unit.
2. If problem persists, call Customer Support.
TS Out
Traffic on Invalid TS*
The input traffic points to an
invalid output.
Check source and QAM mapping.
Missing PSIP
Configuration for TS
PSIP is enabled and there is
no PSIP configuration for
the services. Services are
transmitted with default
PSIP configuration.
Check PSIP configuration for correct service
ID indication
RF Port
Nearing
Temperature Out of
Range
The upconverter's
temperature is almost out
of the allowed temperature
range:
(0°C to 70°C).
Check for proper operation of the cooling
fans.
Make sure that air inlets in the device's
front panel are clean.
If problem persists, power-off the device
and contact Customer Support.
© 2012 Harmonic Inc. 120 NSG 9000-6G, Version 2.7, Rev B