NSG 9000-6G - Harmonic Inc

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Chapter 6 Monitoring and Troubleshooting Monitoring NSG 9000-6G Status and Alarms Alarm Message Trigger Device Redundancy Description Solution Slot Card Missing* Yes No module is mounted in the slot and the corresponding RF port is enabled. Card Mismatch* No Mismatch between the mounted module and the sent configuration. 1. Disable the RF port. 2. Mount a module in the slot. 3. Enable the corresponding RF port. Check configuration or mounted module. GbE Port CRC Error No At least one packet has CRC error Check the switch, fiber, and copper connections. Check source (input or output). ETH Buffer Overflow No Management traffic on the GbE port exceeds the port’s capacity. Invalid Input Packet No The payload length of an input UDP packet is not divisible by 188 bytes a standard length of an MPEG packet Check sources for excessive management traffic. Check source. L2TPv3 Sequence Error No The sequence number of L2TP frames is not sequential, which means that some L2TP frames were dropped in the input. Check input source. Check switch. Check fiber and copper connections. Link Down (SFP) Yes Problematic link to the SFP. Verify that the fiber is connected properly to the SFP SFP Missing Yes The SFP connector is missing from the GbE port. Check that the SFP connector is fully inserted GbE Card GbE Controller Failure Yes PHY ID Error; instable communication with GbE module. 1. Reset unit. 2. If problem persists, call Customer Support. MPEG Buffer Overflow No Buffer is overloaded with too high bit rate Reduce bit rate. MPEG Sync Loss No GbE traffic contains No valid MPEG data 1. Check source. 2. Check the input cable and replace if defective. General HW Failure No GbE module fatal error. Call Customer Support TS Out TS Out Overflow No The actual output bit rate exceeds the configured QAM output bit rate. Deprovision several services of the specific output until the alarm clears. VOD Session PAT Corrupted* No Invalid PAT Check source. PAT Missing* No PAT is missing in input signal. Check source © 2012 Harmonic Inc. 116 NSG 9000-6G, Version 2.7, Rev B
Chapter 6 Monitoring and Troubleshooting Monitoring NSG 9000-6G Status and Alarms Alarm Message Trigger Device Redundancy Description Solution PAT Disappeared No PAT was in input signal and disappeared. Check source PMT Corrupted* No Invalid PMT Check source PMT Missing* No PMT is missing in input signal. Check source PMT Disappeared No PMT was in input signal and disappeared. Check source Audio PID Missing* No Audio PID is missing in input signal Check source Video PID Missing* No Video PID is missing in input signal Check source VOD program not scrambled* No VOD program is not scrambled while either of the following applies: • Device Configured to DVB-CAS mode and CAS is enabled • Provisioned program is VOD auto detect and service is not scrambled Check source VOD Invalid UDP Detected* No The UDP is destined to an invalid output port Check source. Session Service Missing* No Service is missing in input signal Check source. PID Range Source Missing No Traffic is not detected on one of the configured input sockets. Check source QAM-RF Module Initialization Failure No Card initialization failed because the actual card is different than the assigned card. Replace module, or assign proper configuration Communication Failure No The device cannot communicate with the QAM-RF module 1. Check that the module is properly inserted 2. Assign the module Critical Error: Repeated CIC Overflow No The affected QAM-RF module has suffered repeated CIC overflow events. To prevent service interruption on adjacent QAM channels, both RF ports of the module has been shut-off. 1. Replace the affected module. 2. Contact Harmonic Customer Support. Critical Error No Internal fatal error in the QAM-RF modules 1. Re-install the module 2. If problem persists, call Customer Support. Processing Error No QAM-RF global error Replace module © 2012 Harmonic Inc. 117 NSG 9000-6G, Version 2.7, Rev B
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NSG 9000-6G Narrowcast Services Gat
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Documentation Conventions This manu
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Table of Contents 3.12.4 Configurin
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Table of Contents Appendix D Contro
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Chapter 1 Features and Specificatio
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Chapter 1 Features and Specificatio
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Chapter 2 Getting Started 2.1 Initi
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Chapter 2 Getting Started Full Devi
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Chapter 2 Getting Started Guideline
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NSG 9000-6G - Harmonic Inc

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