NSG 9000-6G - Harmonic Inc
NSG 9000-6G - Harmonic Inc
NSG 9000-6G - Harmonic Inc
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Chapter 6 Monitoring and Troubleshooting<br />
Monitoring <strong>NSG</strong> <strong>9000</strong>-<strong>6G</strong> Status and Alarms<br />
NOTE: You may view the alarms also by moving the mouse pointer to the Alarm indicator located in Title<br />
bar. A window opens displaying the current alarms.<br />
<br />
To save active alarms log to file<br />
1. Select Monitoring > Alarms > Active Alarms.<br />
2. Click Export.<br />
3. Browse to the required location and click Save.<br />
6.3.2 Alarm List<br />
The following table lists the alarms of <strong>NSG</strong> <strong>9000</strong>-<strong>6G</strong> according to the module that issues the<br />
alarm. The alarms are arranged in alphabetical order with a short description and a solution to<br />
remit the alarm. Alarms with a star are NOT reflected in NMX.<br />
Alarm Message<br />
Trigger<br />
Device<br />
Redundancy<br />
Description<br />
Solution<br />
Platform<br />
Fan X Failure No Fan X (x= 1-4) is malfunctioning. Replace the fan as instructed in the<br />
HW User’s Guide.<br />
Front Panel<br />
Communication<br />
Failure<br />
No<br />
Cannot establish communication<br />
with the control panel module.<br />
1. Replace the front panel.<br />
2. Replace the Processing module.<br />
3. Call Customer Support.<br />
Front Panel Missing No Front panel is missing. Verify that the front panel is fastened<br />
securely to its place.<br />
High Temperature<br />
Failure<br />
Yes<br />
The unit is overheating<br />
Raised when board FPGA processor<br />
temperature >= 80°C, or board<br />
CPU temperature >= 75°C.<br />
Check front panel connection and the<br />
speed of the fans.<br />
NGOD R6<br />
Connection Loss<br />
No<br />
NGOD VREP0-R6 client has lost<br />
connection and there are live SDV<br />
sessions within the <strong>NSG</strong>.<br />
Check the Ethernet connection to the<br />
R6 client.<br />
No Input Traffic Yes All configured and enabled GbE<br />
ports receive no input data.<br />
Check source.<br />
Power Supply X<br />
Failure<br />
Yes<br />
Power supply (x= 1-2) is<br />
malfunctioning.<br />
Replace power supply unit.<br />
Service Missing No There is at least one defined service<br />
without active input<br />
Check source.<br />
System Voltage<br />
Error<br />
Yes<br />
Invalid voltage is detected in the<br />
device<br />
1. Reboot the device.<br />
2. If persists, call Customer Support.<br />
Temp/Voltage<br />
Communication<br />
Error<br />
No<br />
Cannot read the temperature or<br />
voltage.<br />
Call Customer Support.<br />
Unsupported HW<br />
Configuration: Mixed<br />
PS Models<br />
No<br />
Different types of power supply<br />
units are installed on the device<br />
Replace at least one power supply<br />
units so both units are of the same<br />
type. See <strong>NSG</strong><strong>9000</strong>-<strong>6G</strong> Hardware and<br />
Installation User Guide.<br />
© 2012 <strong>Harmonic</strong> <strong>Inc</strong>. 115 <strong>NSG</strong> <strong>9000</strong>-<strong>6G</strong>, Version 2.7, Rev B
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