NSG 9000-6G - Harmonic Inc

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Chapter 6 Monitoring and Troubleshooting Monitoring NSG 9000-6G Status and Alarms 6.3 Monitoring NSG 9000-6G Status and Alarms When ever the NSG 9000-6G detects an internal failure or problems related to the input/ output streams, it asserts an alarm to indicate the specific failure.The alarms are exhibited as follows: Table 6-2: Alarm Exhibition Front Panel Component Reaction Upon Malfunction The Alarm LED is illuminated in red when an alarm is issued and in orange when a warning is issued. Web client • The alarm indicator turns red • The number of active alarms is updated • a message appears notifying you of the nature of the problem NMX Alarm is issued in the NMX alarm manager 6.3.1 Viewing Alarms Via the Web Client The Active Alarms tab allows you the following: • View the alarms/warnings • Save active alarm log as an XML file • Configuring the alarms To view alarms in the web client 1. Select Monitoring > Alarms > Active Alarms. 2. View the alarms. You can also save the alarm log as an XML file. The alarms are listed with the following parameters: # - index number of the alarm. Module - the faulty component. Description - describes the fault that invoked the alarm. Red color entry - indicates an alarm, orange color entry - indicates a warning. © 2012 Harmonic Inc. 114 NSG 9000-6G, Version 2.7, Rev B
Chapter 6 Monitoring and Troubleshooting Monitoring NSG 9000-6G Status and Alarms NOTE: You may view the alarms also by moving the mouse pointer to the Alarm indicator located in Title bar. A window opens displaying the current alarms. To save active alarms log to file 1. Select Monitoring > Alarms > Active Alarms. 2. Click Export. 3. Browse to the required location and click Save. 6.3.2 Alarm List The following table lists the alarms of NSG 9000-6G according to the module that issues the alarm. The alarms are arranged in alphabetical order with a short description and a solution to remit the alarm. Alarms with a star are NOT reflected in NMX. Alarm Message Trigger Device Redundancy Description Solution Platform Fan X Failure No Fan X (x= 1-4) is malfunctioning. Replace the fan as instructed in the HW User’s Guide. Front Panel Communication Failure No Cannot establish communication with the control panel module. 1. Replace the front panel. 2. Replace the Processing module. 3. Call Customer Support. Front Panel Missing No Front panel is missing. Verify that the front panel is fastened securely to its place. High Temperature Failure Yes The unit is overheating Raised when board FPGA processor temperature >= 80°C, or board CPU temperature >= 75°C. Check front panel connection and the speed of the fans. NGOD R6 Connection Loss No NGOD VREP0-R6 client has lost connection and there are live SDV sessions within the NSG. Check the Ethernet connection to the R6 client. No Input Traffic Yes All configured and enabled GbE ports receive no input data. Check source. Power Supply X Failure Yes Power supply (x= 1-2) is malfunctioning. Replace power supply unit. Service Missing No There is at least one defined service without active input Check source. System Voltage Error Yes Invalid voltage is detected in the device 1. Reboot the device. 2. If persists, call Customer Support. Temp/Voltage Communication Error No Cannot read the temperature or voltage. Call Customer Support. Unsupported HW Configuration: Mixed PS Models No Different types of power supply units are installed on the device Replace at least one power supply units so both units are of the same type. See NSG9000-6G Hardware and Installation User Guide. © 2012 Harmonic Inc. 115 NSG 9000-6G, Version 2.7, Rev B
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NSG 9000-6G - Harmonic Inc

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