Registered Nurse Division 1: Grade 5 Nursing ... - GHA Central

POSITION TITLE:
PERFORMANCE
INDICATORS
P.I. 2
Customer Service
KEY RESPONSIBILITIES
Nursing Supervisor (After Hours)
DESCRIPTION
Respect is shown for all individuals’ needs, values, culture and vulnerability in the
discharge of your nursing duties and customer service;
Acknowledges, respects and protects the rights of individuals/groups in relation to
healthcare and in making informed choices in relation to their care;
Facilitates access to necessary information for individuals/groups to support informed
decision-making, and their active participation in all stages of the care process;
Holds in confidence any information obtained in a professional capacity, complying with
GSHS Privacy Policies in relation to the obtaining, accessing, security, use and
disclosure of private and health information;
Promotes and preserves the trust that is inherent in the privileged relationship between
the nurse and their patients/customers with respect to both their person and their
property;
Acts to positively promote GSHS both internally & externally;
Provides prompt and courteous service to staff, clients, families/ carers and colleagues;
Assists internal and external customers in the timely reporting and effective resolution of
problems/concerns;
Works to support and maintain a safe and therapeutic environment within GSHS for
customers and colleagues;
Identifies and reports instances of unsatisfactory customer service and responds
appropriately to support improved outcomes;
Refers internal/external customers to appropriate others in order to promote efficient and
effective customer service;
Refers patient / family, Unit/Work area grievances/problems to the NUM and supports
the NUM in effective resolution of same where required
Facilitates access to other relevant specialist & adjunctive/allied health therapists (both
internal & external) for the benefit of the clients we serve.
Promotes a clinical environment that facilitates excellence in nursing practice and
individual staff performance
Ref: ANCI Code of Professional Conduct for Nurses in Australia; Jan 2001
ANCI Code of Ethics for Nurses in Australia; 2002
Reviewed: June/July 2004
© Copyright - Proteus Australia Pty Ltd, 1999. GIPPSLAND SOUTHERN HEALTH SERVICE
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