Code of Conduct (.pdf) - Geisinger Health System

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Integrity in Our Workplace Relationships HARASSMENT AND DISRUPTIVE BEHAVIOR Everyone deserves to work in an environment where they are treated with respect, dignity and fairness. Geisinger supports equal opportunity employment and complies with federal, state, and local equal opportunity and affirmative action laws. Geisinger does not tolerate discrimination based on: • Race • Color • Religion • Ancestry • Sex • National origin • Pregnancy • Sexual orientation • Age • Disability • Marital status • Veteran status We expect you to treat your coworkers with respect, dignity and fairness. Geisinger does not tolerate any form of harassment, sexual or otherwise, or any form of workplace violence or threats of violence. Intimidating and disruptive behaviors can foster medical errors, contribute to poor patient satisfaction and preventable adverse outcomes, increase the cost of care and cause qualified clinicians, administrators, managers and affected employees to seek new positions in more professional environments. Intimidating and disruptive behaviors include, but are not limited to, the following: overt actions such as verbal outbursts and physical threats; passive activities such as refusing to perform assigned tasks or quietly exhibiting uncooperative attitudes during routine activities; reluctance or refusal to answer questions, return phone calls or pages; condescending language or voice intonation; and impatience with questions. Overt and passive behaviors undermine team effectiveness and can compromise the safety of patients. All intimidating and disruptive behaviors are unprofessional and should not be tolerated. Employees are urged to report any such activities to supervisors and/or HR representatives. The Compliance Hotline is also available at 1-800-292-1627 or make a report on-line at www.geisinger.org/alertline. 30
SECTION 2 CORPORATE COMPLIANCE PROGRAM Geisinger has created a Corporate Compliance Program to help prevent, detect and correct violations of the legal, professional and ethical standards we are committed to upholding. The Corporate Compliance Program is designed to support sound decision-making by everyone in the organization. The purpose of Geisinger’s Corporate Compliance Program is to: • Accentuate Geisinger’s commitment to accurate submission of all claims and other filings to third parties; • Define employee responsibility to comply with all applicable laws and regulations governing the organization’s business affairs; • Establish total organizational accountability for corporate compliance from the Board of Directors through all levels of management, staff, and employees; • Provide a process by which any employee can identify and confidentially report potential noncompliance exposures; • Provide guidance to management regarding the need for preventive and self-check measures to ensure compliance with all applicable laws and regulations; • Establish mechanisms to develop and coordinate ongoing effective training and education; • Maintain an organizational corporate compliance framework with a reporting relationship to the Board of Directors; • Establish effective lines of communications; • Conduct internal auditing and monitoring specifically on corporate compliance matters; • Set forth enforcement standards through well-publicized disciplinary guidelines; and, • Respond promptly to detected problems and undertake corrective action. How am I expected to participate in the Corporate Compliance Program? You participate by doing the following: 1. Read and understand the Code of Conduct and the other policies and procedures that affect your work. 2. Remember that we are all responsible for keeping the organization in compliance. Everyone will be asked to complete the Acknowledgement Form, as a condition of employment or other position in the organization. This lets the organization know of your commitment to compliance and to the Corporate Compliance Program, and gives you an added opportunity to bring your concerns to the organization’s attention. 3. Ask questions if you don’t understand what’s expected of you, and report your concerns if you believe the organization is not upholding its commitment to compliance. 31
Page 1 and 2: CODE OF CONDUCT “Make my hospital
Page 3 and 4: CODE OF CONDUCT LETTER FROM DR. STE
Page 5 and 6: SECTION 1 STANDARDS OF CONDUCT “I
Page 7 and 8: Integrity in Our Business Relations
Page 17 and 18: Integrity in Our Community Relation
Page 25 and 26: Integrity in Our Care and Service R
Page 27 and 28: Integrity in Our Care and Service R
Page 29 and 30: Integrity in Our Workplace Relation
Page 31: Integrity in Our Workplace Relation
Page 35 and 36: Corporate Compliance Program CORPOR
Page 37: Glossary of Terms Nonprofit purpose

Code of Conduct (.pdf) - Geisinger Health System

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