Strategic Plan 2011- 2016 - Town of Gilbert
Strategic Plan 2011- 2016 - Town of Gilbert
Strategic Plan 2011- 2016 - Town of Gilbert
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Organizational Mission and Values<br />
MISSION<br />
To provide superior municipal services which enhance quality <strong>of</strong> life, foster positive business relations,<br />
and maintain a safe environment in an atmosphere <strong>of</strong> fairness and trust.<br />
VALUES<br />
Our values describe the behaviors each <strong>of</strong> us commits to exhibiting while we are at work and/or<br />
representing the <strong>Town</strong>.<br />
Service Excellence<br />
We are committed to providing affordable, high quality municipal services which meet the<br />
reasonable needs <strong>of</strong> our customers.<br />
Fairness<br />
We will treat all people courteously and equitably. We will listen and ask questions until we<br />
understand. Our actions will be consistent with approved rules and policies, yet flexible and<br />
responsive to individuals whose reasonable needs cannot otherwise be met.<br />
Protection<br />
We are committed to protect <strong>Gilbert</strong>’s quality <strong>of</strong> life and the individual rights <strong>of</strong> our residents.<br />
Innovation<br />
We are committed to meeting and exceeding community needs by fostering a spirit <strong>of</strong> creativity,<br />
resourcefulness, and open-mindedness.<br />
Communication<br />
We will strive to ensure that all communications are dealt with honestly and fairly with a commitment<br />
to accuracy and timeliness.<br />
Trust<br />
We are committed to respond to the needs <strong>of</strong> our citizens in an honest, credible and timely manner.<br />
T o w n o f G i l b e r t S t r a t e g i c P l a n 2 0 1 1 - <strong>2016</strong> Page 5
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