Strategic Plan 2011- 2016 - Town of Gilbert

Economic Development Emphasis on
Bio-Med/Life Sciences
Public Works (PW) continued
Goal: ED-PW-2 Maintain streets to provide a comfortable and safe traveling surface.
Outcome: Well maintained streets benefit the community and create a positive impression for
citizens and economic development prospects.
Action: Implement improvements to the pavement management system. Inventory and
evaluate pavement condition for input into the system.
Measure: Pavement rating index of 85 or higher to create consistently smooth and safe
roadway surfaces.
Support Services, Human Resources (SSHR)
Goal: ED-SSHR-1 Support economic development by ensuring that the Town is known as a
safe place to work.
Outcome: Reduced on the job injuries both in the organization and in the community. Positive
image enhanced.
Action: Provide safety training and technical support for local businesses through the
Chamber of Commerce Safety Committee. Review trends and establish goals to reduce on
the job injury.
Measure: Annual loss reports show the Town and local businesses on the job injury reductions.
Goal: ED-SSHR-2 Contribute to a positive Gilbert image.
Outcome: Employees project a positive image in all they do and say while on the job or in
uniform, creating a positive impression.
Action: Hire and retain employees who will be good representatives of Gilbert.
Measure: Specific questions on the annual Household Survey. Feedback from customers and
observation by stakeholders will be recorded and reported.
Support Services, Technology Services (SSTS)
Goal: ED-SSTS-1 Develop a system to ensure accuracy of all business addresses on file to aid
in collection of business registration fees and sales tax collection.
Outcome: Improved revenue collection system to maximize collections.
Action: Identify the significance of the problem. Conduct field audit to verify all business
addresses. Convert data into GIS map. Use data to support revenue collection.
Measure: Improved collection of business registration fees and sales tax.
T o w n o f G i l b e r t S t r a t e g i c P l a n 2 0 1 1 - 2016 Page 43