Strategic Plan 2011- 2016 - Town of Gilbert
Strategic Plan 2011- 2016 - Town of Gilbert
Strategic Plan 2011- 2016 - Town of Gilbert
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Proactively Address Infrastructure Needs<br />
Support Services, Technology Services (SSTS) continued<br />
Goal: IN-SSTS-4 Develop a multi layered GIS system to assist <strong>Town</strong> in estimating future<br />
infrastructure needs; plan for maintenance and replacement <strong>of</strong> current infrastructure systems.<br />
Outcome: A GIS system will provide better information and the ability to make projections<br />
that will improve operational and financial planning <strong>of</strong> infrastructure expenses. The systems<br />
will allow for reports based on adjustable scenarios to support policy planning.<br />
Action: Examine best practices to identify a system that will best serve <strong>Gilbert</strong>. Project the<br />
return on investment to assure a sound value proposition. Install, including multiple layers that<br />
will serve the broad range <strong>of</strong> infrastructure levels.<br />
Measure: Savings identified from the improved efficiency and financial planning accuracy.<br />
Goal IN-SSTS-5: Improve customer service and efficiency by implementing a system that<br />
permits online credit card payments for a wide variety <strong>of</strong> <strong>Town</strong> provided services.<br />
Outcome: A simple, accessible, online payment system that saves time and money for both the<br />
residents and the <strong>Town</strong>. It will also be an indicator <strong>of</strong> <strong>Gilbert</strong>‟s commitment to use technology<br />
to enhance communication and improve efficiency and effectiveness.<br />
Action: Identify areas with the greatest return on investment. Seek out the most appropriate<br />
system for <strong>Gilbert</strong>. Install the systems and report the results.<br />
Measure: Percent increase <strong>of</strong> payment online. Savings achieved and impact on budget. Return<br />
on investment reported.<br />
<strong>Town</strong> Clerk (TC)<br />
Goal: IN-TC-1 Maintain and provide timely access to property related records to support<br />
infrastructure planning and maintenance.<br />
Outcome: Staff will be able to access records from their desk saving time, money, and<br />
allowing for better customer service.<br />
Action: Image and place all property records in OnBase to simplify access.<br />
Measure: Identify and report reduced requests to the Clerk‟s Office and associated savings.<br />
T o w n o f G i l b e r t S t r a t e g i c P l a n 2 0 1 1 - <strong>2016</strong> Page 37
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