Strategic Plan 2011- 2016 - Town of Gilbert

Technology Leader
Community Services (CS)
Goal TL-CS-1: Identify technology leverage opportunities to increase department efficiency
and customer service, and optimize available resources.
Outcome: Increased customer satisfaction. Cost savings accrued from increased efficiency.
Improvements include field-lighting control systems activated by user groups.
Action: Research state-of-the art technology benchmarks and business offerings. Use cost
benefit analysis to evaluate value of options. Include analysis of field-lighting control systems.
Integrate added system with other Town systems.
Measure: Report savings accrued. Customer satisfaction surveys from users and citizens.
Court (CO)
Goal: TL-CO-1 Upgrade current electronic case management system to increase access for
both external and internal customers.
Outcome: Greater access to information online. Improved case calendaring. Improved
disposition processing and a decrease in the use of paper forms. Gilbert Court on the cutting
edge of technology application.
Action: Examine court system to determine greatest needs. Secure grant for new system.
Measure: Measure usage and report increase in user access and associated savings, and
electronic filings.
Development Services (DS)
Goal: TL-DS-1 Embrace and exemplify the intention of being a technology leader.
Outcome: Be recognized as an award winning community that embraces technology.
Development Services becomes more efficient with service delivery.
Action: Make Town records available to the public electronically. Implement electronic plan
review. Employ technology for licensing, permitting, and inspections. Work with Technology
Services to develop a department roadmap.
Measure: Technology implemented and customer feedback reported. Report efficiency and
financial savings. Web site usage reported.
T o w n o f G i l b e r t S t r a t e g i c P l a n 2 0 1 1 - 2016 Page 17