Strategic Plan 2011- 2016 - Town of Gilbert

Community Livability
Support Services, Human Resources (SSHR)
Goal: CL-SSHR-1 Ensure all environmental permits are current and meet regulatory
compliance standards.
Outcome: A clean, safe community.
Action: Ensure environmental/safety staff are included in all inspections. Submit environmental
permits by the due dates. Educate public and workforce regarding requirements for timely
environmental reporting and compliance. Activity reported to Risk Management promptly.
Measure: All permit applications submitted by the due date resulting in no fines.
Goal: CL-SSHR-2 Develop and implement talent management strategies to strengthen quality
of employees serving the town.
Outcome: Competent, committed and adaptable workforce focused on the needs of the
community.
Action: Identify core competencies at all levels; offer opportunities for skills assessments,
employee development and learning plans, cross training, and succession planning. Determine
value in cost/benefit.
Measure: Career progressions and organizational longevity for employees who take
advantage of the strategies.
Support Services, Technology Services (SSTS)
Goal: CL-SSTS-1 Develop a technology driven pavement management system to improve
maintenance and replacement planning saving time and resources.
Outcome: Predict the deterioration of street assets to plan and spend maintenance budget
more effectively. PMS integrated with GIS.
Action: Analyze current approach to determine potential savings and improvements.
Measure: Service improvements and efficiency savings identified and reported.
Goal: CL-SSTS-2 Simplify the landfill access and billing system to better serve citizens and to
improve billing accuracy.
Outcome: Authorized users will no longer have to bring utility bill to access the landfill.
Reduce one more barrier to electronic utility billing.
Action: Technology Services and Solid Waste collaborate to identify need and determine
value return for electronic system improvement.
Measure: Improved citizen access to the landfill. Efficiency factors identified and reported.
T o w n o f G i l b e r t S t r a t e g i c P l a n 2 0 1 1 - 2016 Page 13