YDHS Annual Report 2006 (2.4Mb pdf) - GHA Central

Report on Operations
Some activities undertaken by the Quality Department this past
year include:
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Launch of the Client Information Guide which replaced six
individual brochures.
Yarram and District Health Service has a part time Clinical
Support Nurse whose role is to provide clinical staff with
education, support and mentoring. The Clinical Support Nurse
position is also designed to encourage innovative practices to
improve the quality of health care delivery.
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Introduction of telephone-based satisfaction surveys for
discharged inpatients.
Review of Consumer Participation at Yarram and District
Health Service.
Conduct of a staff education and training needs
analysis survey
An annual education program is developed, based on staff and
organisation needs, and delivered on a monthly basis in a
group setting. Education packages are developed to support
the delivery of some topics and include a written assessment
to measure staff learning and program effectiveness.
Individuals are supported in a practical way on an ‘as-needs’
basis. Staff have indicated that they are pleased to have this
extra layer of support and expertise available to them.
■ Publication of the Quality of Care Report 2005.
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Review of resident and staff orientation processes and
documentation for Crossley House.
Revision of the Crossley House Resident Handbook.
The Education Fund, established by the Board of Management
eight years ago, continues to support individual staff
applications to attend conferences and seminars. The Fund is
administered by the Education Committee, made up of
representatives from several departments and approved 27
applications this financial year.
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Review of the annual training program for staff.
Launch and management of the newly implemented
electronic legislative compliance monitoring system.
Review of risk management plans, procedures and tools.
Introduction of a “suggestion” box, sited in the foyer of
Yarram and District Health Service. Consumers and staff
return, for example, surveys and compliments
and complaints.
Review of the complaints management system.
Staff supported by the Education Fund are required to share
their learning experience with colleagues by conducting an inservice
education activity or by provision of a written report
that is posted on the computer network for all staff to access.
A new initiative implemented in August 2005 was a joint
education project between Yarram and District Health Service,
Latrobe Regional Hospital and Central Gippsland Health
Service. It was agreed that mandatory education in Basic Life
Support; Medication Administration; Manual Handling and Fire
Safety would be undertaken annually by nurses in the three
facilities.
This is theoretical competency based education provided on
line and designed to complement the practical education
taking place in each facility. In 2005, 86% of staff completed
this training and participation is expected to be higher in in
2006.
Yarram and District Health Service continues to offer
traineeships to young people and has supported trainees in
Nursing and Food Services this year. Clinical placement for
tertiary students and work experience for secondary school
aged students continue to be supported.
Nurses Tim Waugh and Jenny Donaldson working
towards better medical treatment under a pilot project
aimed at promoting medical recruitment in country areas.
Staff Development and Training
Staff continue to maintain and enhance their skills through the
many learning opportunities available to them. The Health
Service’s Annual Training Program provides all staff with the
opportunity to maintain their skills in areas such as basic life
support, manual handling/no lift, fire emergency/evacuation
and fire equipment use.
An extensive range of infection prevention and control topics is
also offered and includes, for example, staff immunisation,
hand hygiene, personal protective equipment and waste
management. All are designed to minimise harm to clients and
staff.
Work experience students were placed in Nursing and Food
Services and Speech Pathology and Community Nursing
hosted tertiary student placements. Two students studying for
the Certificate III in Aged Care were provided with supervision
to complete the 100 hour practical component of their course.
In total, students were hosted for approximately 25 weeks over
the year.
The Health Service is pleased to offer these learning
experiences to students and proud of the way staff go about
supporting the program.
A staff education and training needs analysis survey was
conducted during the year, which will inform the development
of a two year training plan.
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Yarram and District Health Service Annual Report 2006