Building for a brighter future - GHA Central

Overview: At a glance
INFORMATION
MANAGEMENT
Key Result Areas
To develop information systems that provide
managers with necessary information on a
regular basis to enhance a customer focused
culture
SAFE PRACTICE
AND ENVIRONMENT
To provide processes, systems and design
facilities which ensure both the well being
and safety of customers and the optimum
use of all resources
IMPROVING
PERFORMANCE
To establish improving performance practices
within a recognised quality framework
Strategies
1. Improve user skills and competence of staff
using IT resources
2. Update WLS website to include customer
access to data
3. Continue implementing recommendations
from WGHG ICT strategy
4. Investigate opportunities to analyse clinical
costing data
1. Continue implementation of five year Infection
Control Plan
2. Monitor and review OH&S compliance
3. Enhance Risk Management program and
evaluate framework
4. Develop and implement Open Disclosure
process
5. Improve the work environment for staff
1. Continue to participate in accreditation
programs
2. Improve evaluation and compliance methods
for service delivery, legislation and standards
3. Participate in projects that improve the quality
of service
Outcomes
1. Continuation of IT forums and education
for staff; IT help desk maintained
2. WLS website developed and upgraded;
customer access software being developed
3. GHA involved in implementation of DHS
Healthsmart strategy
4. Clinical costing data analysed by Executive
and reported to BOD; elective surgery waiting
list data updated and reported to BOD
1. Hand hygiene products trialled and selected;
infection control upgraded from moderate
achievement to extensive achievement in ACHS
periodic review; surveillance program regularly
monitored in all departments
2. Contract Management Plan evaluated;
contractor management program updated
and compliant; contractor induction program
implemented
3. Risk Management Framework evaluated
and endorsed by Executive; DHS Credentialling
and Privileging Guidelines adopted by BOD
4. Open Disclosure policy adopted and
implemented; senior staff educated at
comprehensive Open Disclosure workshop
5. Warragul Community Services building
upgraded to improve staff safety and public
access
1. Annual Report and Quality of Care Report
recognized with industry awards; Aged Care
accreditation maintained; ACHS Periodic
Review successfully completed; WLS ISO audit
successfully completed
2. Software implemented to measure
compliance and results reported to BOD
3. Participated in PUPPS, National Medical Chart
trial, collaborative and known midwife care
models, Public Sector Residential Aged Care
Service quality indicators program, Dementia,
Pneumonia, Stroke, Open Disclosure, Victorian
Quality Council and Community Falls
Prevention projects; Health Promotion
planning day hosted by Community Services
Division; National Australian Community
Acquired Pneumonia project; Andrews House
‘Stretch It Out’ innovative walking program
awarded Best Practice in Aged Care Award;
Continence team received several awards at
National Conference; 92.4 compliance
achieved with DHS clinical cleaning standards
CLINICAL SUPPORT CORPORATE
KEY RESULT AREAS:
Continuum of Care ● Access ● Appropriateness
Effectiveness ● Patient Safety ● Consumer Focus
2006/2007 FUTURE DIRECTIONS:
● Re-establish the Community Advisory Council
● Continue to develop innovative clinical programs
and models of care to assist with demand
management
● Continue involvement in Primary Care Partnership
and Gippsland Health Service Partnership project
● Participate in projects to improve the quality of
service to patients, residents and clients
KEY RESULT AREAS:
Risk Management and Quality Improvement
Human Resource Management ● Research
Information Management ● Population Health
2006/2007 FUTURE DIRECTIONS:
● Undertake population based strategic plan for
WGHG in conjunction with other Gippsland health
services
● Implement Healthsmart ICT Strategy in conjunction
with GHA
● Further strengthen risk management program to
improve clinical and non-clinical performance
● Continue to build staff support systems and services
● Increase focus and co-ordination of population
health and health promotion activities
3
KEY RESULT AREAS:
Leadership and Management
Safe Practice and Governance
2006/2007 FUTURE DIRECTIONS:
● Review operational committees and develop
appropriate committee structure
● Continue capital development program
● Review clinical credentialling and scope of practice
● Implement Open Disclosure process
● Develop environmentally sustainable waste
management system