Building for a brighter future - GHA Central

Review of Operations: Support Services (Non-Clinical)
Finance/Supply/Payroll
The Finance department has adopted
the Australian equivalent International
Financial Reporting Standards and
reports to DHS in accordance with
the DHS mandated Chart of Accounts.
Departmental budgets are now entered
and submitted electronically following
enhancements to the PowerBUDGET
software application.
This year, the Payroll department
examined and verified all staff records
in readiness for the changeover to a
new payroll/human resource system
next year. Human resource key
performance indicators were
established to ensure policy
and procedure compliance.
The Supply department conducted
a customer satisfaction survey with
pleasing results. Processes and systems
for improvement were identified and
implemented. A follow up survey will
be conducted to benchmark overall
customer satisfaction. A warehousing
traineeship offered for the first time, was
successfully completed. The department
continues to work in close co-operation
with Health Purchasing Victoria.
Health Information
Health Information Services is
responsible for managing the hospital's
Profile
Supply department trainee Jeremy Woolfe
prepares an order for delivery to the Ward.
The Group works as a multidisciplinary team to provide the best care for clients.
These departments are integral in providing the highest possible level of service.
Objectives
1. Continue to improve access to polices and procedures via the Local Area
Network (LAN)
2. Ensure a smooth transition to the new chart of accounts
3. Ensure compliance with new international accounting standards
4. Review waste management systems across WGHG
Outcomes
1. Help cards developed to assist staff to access policies and procedures
on the LAN
2. Successfully implemented new Chart of Accounts
3. Full compliance of International Accounting Standards achieved
4. Working party established to develop integrated waste management plan
across Group.
Future Directions
medical record functions and includes
the Reception, Admissions and
Bookings Offices. Patient throughput is
the main contributor to the workload.
This year, separations (discharges)
processed increased by 111 to 10,371.
Breast Care patient records are now
incorporated into the hospital medical
record.
Food Services (FS)
Food Services has 54 staff, operates
14 hours every day and supplies
food and beverage requirements for
➤ Introduce new payroll/human resource management computer system
➤ Update Finance department policies and procedures
➤ Introduce electronic scanning of medical records in conjunction with GHA
➤ Conduct staff training in correct procedure of medical waste segregation
inpatients, same-day patients,
meals-on-wheels, Andrews House
and Cooinda Lodge residents, the
Garden Room and internal functions.
The department also supports stalls,
special events and fundraising activities.
This year, two new dishwashers were
fitted minimising water and chemical
usage and providing cooler working
conditions for staff. The department
was again awarded the tender for
the supply of meals-on-wheels in the
Baw Baw Shire for the next three years.
Consulting Suites
The Consulting Suites has 17 visiting
medical specialists who cover 12
specialties. The Suites are located
on the WGH site. There were 19445
occasions of service during the year.
Due to Stage III Redevelopment of
WGH, the Suites temporarily
accommodated the breast care support
clinic. A special project undertaken
this year was the review and update of
information provided to patients. This
has resulted in patients being better
prepared for appointments.
Environmental Services (ES)
There are 39 staff on the ES team.
External cleaning audits resulted in
an excellent result of 92.4%, well
above the state average of 85%.
Previous outstanding results of cleaners
cupboard audits were maintained this
year with a score of 99% achieved. A
Prevention of Stormwater Pollution
audit was conducted in April by the
Environment Protection Authority
(EPA). All areas complied with the
EPA Guidelines. The ES Manager is
a member of a new committee set up
to develop an integrated approach to
waste management across the Group.
Staff attended training in manual
handling and safe use of chemicals.
Engineering
A multi-skilled workforce provide
support to all WGHG sites. The Stage
III Redevelopment of WGH, the
completion of extensions to Andrews
House at Trafalgar, and the
commencement of the Community
Health and Community Mental Health
projects, have been a major focus for
the department. Well planned routine
maintenance ensures all sites function
effectively.
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