Building for a brighter future - GHA Central

Building for a brighter future - GHA Central Building for a brighter future - GHA Central

10.11.2013 Views

Review of Operations: Acute (Hospital) Services The Challenges WGHG services continue to be in demand requiring innovative programs to be developed, implemented and evaluated to ensure appropriate care is provided. There is an increasing need for preventative programs to target ‘at risk’ patients who can be appropriately referred for ongoing management in their own home. By identifying risk factors and referring patients to appropriate services, preventative programs and self-help groups, patients with chronic conditions can maintain their health and, as a result, require fewer admissions to Hospital. Implementing new programs and introducing changes to clinical practice can be a major challenge for staff. Profile West Gippsland Hospital (WGH) is an 83-bed acute facility in Warragul, providing Medical, Surgical, Obstetric, Sub-Acute, Oncology, Haemodialysis, Paediatric, Anaesthetic, Emergency and High Dependency Services, with a full range of Allied Health Services. The Hospital treats approximately 10,400 inpatients with 15,000 emergency visits this year. The acute services are listed on page seven of this report. Objectives 1. Develop strategies for chronic disease management programs 2. Gain accreditation as a Baby Friendly Hospital 3. Establish community clinics in Trafalgar and Drouin 4. Develop a secondary prevention quality initiative for acute coronary syndrome and congestive heart failure patients 5. Expand Haemodialysis Unit to accommodate two extra patients 6. Expand ambulatory care options Outcomes WGHG strives to ensure that staff maintain and enhance their skills to function effectively in a constantly shifting healthcare environment. Providing educational opportunities is essential in the recruitment and retention of professional staff. To assist in the management of the elective surgery waiting list, and with funding provided by DHS, an Elective Surgery Access Coordinator was appointed in March. As a result the waiting list was audited to ensure those on the waiting list wanted to remain on the list. Ensuring timely access for patients requiring surgery is a high priority at WGHG. 1. Chronic disease management programs developed and strategies implemented to educate patients with chronic conditions 2. Due to the redevelopment of the Midwifery Unit during the year, the Baby Friendly Hospital accreditation is postponed until next year 3. District Nursing and Podiatry Clinic commenced in Trafalgar in February 4. Secondary prevention quality initiative developed and implemented for acute coronary syndrome and congestive heart patients 5. Plans underway to expand Haemodialysis Unit to accommodate two extra patients 6. Improvements to ambulatory care options identified and integrated into acute and chronic disease management programs Continuing Care Business Unit (CCBU), District Nursing Service (DNS) and Post Acute Care (PAC) This Continuing Care Business Unit operates to streamline the referral and coordination of services delivered to patients discharged from Hospital. The Post Acute Care team links patients to services to assist them to recover at home after leaving Hospital. Referrals to Post Acute Care are received from the Hospital, Community Services, Local Councils and individuals. This year there were 1352 episodes of service, 319 more than last year, an increase of 31%. A new District Nursing clinic and podiatry service opened in Trafalgar in February increasing access for patients in outlying areas. This clinic and the additional clinics located at Longwarry, Neerim South and Warragul, provide assessment and treatment for wound care, foot care, exercise monitoring and supervision for patients needing to maintain their mobility. A full range of in home services is also provided for patients unable to access the clinics. A service to provide Lymphoedema management was introduced during the year and is provided by District Nurses specifically trained in this field. The Hospital in the Home program provides an option for some patients to receive treatment at home for conditions that would otherwise require a Hospital stay. This service, provided byDistrict Nursing, continues its steady growth with a 19% increase in patient visits this year. Future Directions ➤ Expand on risk assessment and secondary prevention programs ➤ Gain accreditation as a Baby Friendly Hospital ➤ Implement the "Living with Cancer" Education Program for cancer patients ➤ Review Day Surgery processes ➤ Strengthen programs for chronic disease management ➤ Review Palliative Care program for community and acute sectors ➤ Review equipment useage policies and pathways of care for Operating Theatre District Nurse Anne Venville visits patient Helen Ainscough in her home. 26

Review of Operations: Acute (Hospital) Services This Interim Care Program provides patients, who require supported care on an ongoing basis, with interim accommodation at Neerim District Soldiers’ Memorial Hospital whilst awaiting placement at a nursing home facility. Twenty two people were accommodated in Interim Care this year, an increase of 48% from last year. Palliative Care is a 24 hour a day service, provided by District Nursing, supporting terminally ill patients and their families. There were 5485 District Nursing visits this year, 55% more than last year. Surgical Ward, Day Surgery Unit and Paediatrics The Surgical Ward participated in the trial of the National Inpatient Medication Chart, introduced this year. All staff completed the Falls Prevention and Pressure Ulcer Prevention Programs education package. The Day Surgery Unit continues to be very busy with up to 30 patients a week having surgery and other treatments carried out as day only patients. Colourful murals painted in some patient rooms have brightened the Paediatric Ward providing additional distraction and enjoyment for children during their hospital stay. An information booklet for families of children being transferred to the Royal Children’s Hospital was developed. A shared care initiative with the Royal Children’s enables seriously ill local children to receive some of their care at WGH. A Nurse Educator assists paediatric staff to develop and maintain specialised nursing skills specific to paediatric care. Emergency Department (ED) Presentations to the Emergency Department remain high with 14,949 presentations this year. Patient assessment tools were reviewed with an emphasis on screening patients who may have an increased risk of falling or developing pressure ulcers. Patients identified as being ‘at risk’ are referred for additional assessment and strategies implemented to ensure their care. The Department’s Senior Medical Officer leads the Emergency Department Incident and Complaints Team (EDICAT), a group that reviews incidents and complaints and has a role in developing treatment guidelines and patient management plans. Breast Care Service All elective surgery patients undergoing surgery for breast cancer are invited to meet with the Breast Care Nurse prior to their operation. This helps to ease anxiety and provides the opportunity to ask questions about what to expect after their operation. The Breast Care Nurse also acts as a resource to other staff caring for breast surgery patients. Due to increasing commitments in Melbourne, Breast 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 Emergency Dept. Presentations 14,949 2006 15,074 2005 27 15,401 2004 15,500 2003 14,330 2002 Emergency Department presentations have remained consistent over the past five years. Chairo Christian School students Nicholas Watson (left) and Jenna Pedersen present Ward 2 Clinical Nurse Manager, Helen Dunlop, with the proceeds raised at the school’s ‘Let’s add colour to kid’s ward’ fundraiser. Surgeon, Dr Jenny Senior, no longer provides a surgical service at WGH. Our community has benefited from Dr Senior’s input and expertise for more than a decade. We wish her well. Haemodialysis Research has demonstrated that clients undertaking exercise during dialysis have a reduction in phosphate levels and an increased sense of wellbeing following dialysis treatment. To improve outcomes for WGHG dialysis clients, an exercise machine is now available for clients to use during treatment. A Plasma Exchange Program was introduced this year for maintenance treatment of patients suffering specific kidney and nervous system conditions. Clients with additional medical conditions can now receive dialysis treatment over four or five days per week, rather than the usual three days per week. Undergoing shorter dialysis sessions more often reduces the impact on other medical conditions. High Dependency Unit (HDU) Due to Stage III Redevelopment, the HDU was relocated in February. The Unit utilised some areas in the Medical Ward and the Midwifery Ward. Even though conditions were cramped, patient care was maintained. The cooperation and patience of staff, patients and visitors assisted the smooth transition of services into these areas. Infection Control The appropriate disposal of waste has been a priority this year. A waste audit of prescribed waste was completed

Review of Operations: Acute (Hospital) Services<br />

This Interim Care Program provides<br />

patients, who require supported care<br />

on an ongoing basis, with interim<br />

accommodation at Neerim District<br />

Soldiers’ Memorial Hospital whilst<br />

awaiting placement at a nursing<br />

home facility. Twenty two people<br />

were accommodated in Interim<br />

Care this year, an increase of 48%<br />

from last year.<br />

Palliative Care is a 24 hour a day<br />

service, provided by District Nursing,<br />

supporting terminally ill patients and<br />

their families.<br />

There were 5485 District Nursing visits<br />

this year, 55% more than last year.<br />

Surgical Ward, Day Surgery<br />

Unit and Paediatrics<br />

The Surgical Ward participated in<br />

the trial of the National Inpatient<br />

Medication Chart, introduced this<br />

year. All staff completed the Falls<br />

Prevention and Pressure Ulcer<br />

Prevention Programs education<br />

package.<br />

The Day Surgery Unit continues to<br />

be very busy with up to 30 patients<br />

a week having surgery and other<br />

treatments carried out as day only<br />

patients.<br />

Colourful murals painted in some<br />

patient rooms have brightened the<br />

Paediatric Ward providing additional<br />

distraction and enjoyment <strong>for</strong><br />

children during their hospital stay.<br />

An in<strong>for</strong>mation booklet <strong>for</strong> families<br />

of children being transferred to<br />

the Royal Children’s Hospital was<br />

developed. A shared care initiative<br />

with the Royal Children’s enables<br />

seriously ill local children to receive<br />

some of their care at WGH. A Nurse<br />

Educator assists paediatric staff to<br />

develop and maintain specialised<br />

nursing skills specific to paediatric<br />

care.<br />

Emergency Department (ED)<br />

Presentations to the Emergency<br />

Department remain high with 14,949<br />

presentations this year. Patient<br />

assessment tools were reviewed with<br />

an emphasis on screening patients<br />

who may have an increased risk of<br />

falling or developing pressure ulcers.<br />

Patients identified as being ‘at risk’<br />

are referred <strong>for</strong> additional assessment<br />

and strategies implemented to ensure<br />

their care.<br />

The Department’s Senior Medical<br />

Officer leads the Emergency<br />

Department Incident and Complaints<br />

Team (EDICAT), a group that reviews<br />

incidents and complaints and has a<br />

role in developing treatment guidelines<br />

and patient management plans.<br />

Breast Care Service<br />

All elective surgery patients<br />

undergoing surgery <strong>for</strong> breast cancer<br />

are invited to meet with the Breast<br />

Care Nurse prior to their operation.<br />

This helps to ease anxiety and<br />

provides the opportunity to ask<br />

questions about what to expect<br />

after their operation. The Breast<br />

Care Nurse also acts as a resource<br />

to other staff caring <strong>for</strong> breast<br />

surgery patients. Due to increasing<br />

commitments in Melbourne, Breast<br />

16,000<br />

14,000<br />

12,000<br />

10,000<br />

8,000<br />

6,000<br />

4,000<br />

2,000<br />

0<br />

Emergency Dept. Presentations<br />

14,949<br />

2006<br />

15,074<br />

2005<br />

27<br />

15,401<br />

2004<br />

15,500<br />

2003<br />

14,330<br />

2002<br />

Emergency Department presentations have<br />

remained consistent over the past five years.<br />

Chairo Christian<br />

School students<br />

Nicholas Watson (left)<br />

and Jenna Pedersen<br />

present Ward 2<br />

Clinical Nurse<br />

Manager, Helen<br />

Dunlop, with the<br />

proceeds raised at<br />

the school’s ‘Let’s add<br />

colour to kid’s ward’<br />

fundraiser.<br />

Surgeon, Dr Jenny Senior, no longer<br />

provides a surgical service at WGH.<br />

Our community has benefited from<br />

Dr Senior’s input and expertise<br />

<strong>for</strong> more than a decade. We wish<br />

her well.<br />

Haemodialysis<br />

Research has demonstrated that<br />

clients undertaking exercise during<br />

dialysis have a reduction in phosphate<br />

levels and an increased sense of<br />

wellbeing following dialysis treatment.<br />

To improve outcomes <strong>for</strong> WGHG<br />

dialysis clients, an exercise machine<br />

is now available <strong>for</strong> clients to use<br />

during treatment. A Plasma Exchange<br />

Program was introduced this year <strong>for</strong><br />

maintenance treatment of patients<br />

suffering specific kidney and nervous<br />

system conditions. Clients with<br />

additional medical conditions can<br />

now receive dialysis treatment over<br />

four or five days per week, rather<br />

than the usual three days per week.<br />

Undergoing shorter dialysis sessions<br />

more often reduces the impact on<br />

other medical conditions.<br />

High Dependency Unit (HDU)<br />

Due to Stage III Redevelopment,<br />

the HDU was relocated in February.<br />

The Unit utilised some areas in<br />

the Medical Ward and the Midwifery<br />

Ward. Even though conditions were<br />

cramped, patient care was maintained.<br />

The cooperation and patience of staff,<br />

patients and visitors assisted the<br />

smooth transition of services into<br />

these areas.<br />

Infection Control<br />

The appropriate disposal of waste has<br />

been a priority this year. A waste audit<br />

of prescribed waste was completed

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