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TEchNOLOGy TRaNSFER MODEL - Javna agencija

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4<br />

CHANGE PROCESS<br />

4.5.3 Involvement<br />

Successful change leaders try to involve<br />

their teams in the whole change process.<br />

Just telling them the essentials and targets,<br />

just presenting some best practice examples<br />

of other organizations is not enough.<br />

People should be involved at an early stage<br />

of the whole process: they should say: “It is<br />

also my problem. Let’s do it!”<br />

Figure 3:<br />

A key driver of successful change is involvement<br />

4.6 Toolbox for diagnosis of a problem<br />

Challenge<br />

Change Agents<br />

Corporate-culture<br />

Sensibilities<br />

Risks<br />

Role profiles<br />

Sponsors<br />

Stakeholder<br />

Which perspectives<br />

of the problem exist?<br />

What relevant organizational<br />

(organizational units)<br />

backgrounds exist?<br />

• What is the „burning platform“?<br />

• Which problems must be solved?<br />

• Who is under pressure and why?<br />

• Who threatens whom?<br />

• Who requires change? With how much energy (what budget)? What<br />

motivation?<br />

• Who has what experience with change?<br />

• Who guaranties continuity?<br />

• Who is afraid? Who is skeptical?<br />

• Who is careful? Who is courageous?<br />

• Who is unafraid? Who is naive?<br />

• Which changes of the initial situation can affect the course of action?<br />

• How are they recognized and taken into account?<br />

• Who is initiative? Who is involved? Who is affected? Who is responsible?<br />

• Who is held responsible?<br />

• Who has power and influence? Who has the necessary experience and<br />

know-how?<br />

• What motivates the initiators? What the supporters?<br />

• How certain and reliable are they?<br />

• Might they change their minds?<br />

• Who else can exert influence?<br />

• Why? And with how much clout?<br />

• Who sees the problem how?<br />

• What is blanked out?<br />

• How do they see the problem?<br />

• What don’t they see?<br />

51

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