Policy Wording - Insure me 4

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The above principles apply whether we hold your information on paper or in electronic form. Enquiries in relation to data held by the medical screening helpline should be directed to: Compliance Manager, Staysure.co.uk Limited, McGowan House, 10 Waterside, The Lakes, Bedford Road, Northampton, NN4 7XD. Those in relation to data held by ERV should be directed to: ERV Albany House, 14 Bishopric, Horsham, West Sussex RH12 1QN, England Email: contact@erv.co.uk www.erv.co.uk Travel checklist Before you travel, you should ask yourself the following: • Do you know of any pre-existing medical condition that you need to tell us about? • If you have answered ‘Yes’ to the above question, you should telephone the medical screening helpline. • If you have purchased an annual multi-trip policy, will the duration of any trip exceed the maximum number of consecutive days for your age group? • Do you intend to engage in any winter sports whilst on your trip? • Do you intend to engage in any special sports or activities whilst on your trip? • If you have answered ‘Yes’ to any of these questions, or want to check anything before you travel, you should contact Customer Services on 0844 692 8418. 64 Travel Insurance Policy Documents
Requesting assistance In an emergency, first check that the circumstances are covered by this policy. Having done this telephone ERV Claims stating your name and policy number. Helpline Number Customer Services (UK only) 0844 692 8418 Customer Services (Outside of UK) 0044 1604 210 845 Sales 0844 692 8444 Medical Screening Helpline 0844 692 8418 ERV Assistance 0044 207 902 7408 ERV Claims 0044 142 038 3013 * When calling from inside the UK first dial zero. (When calling from outside the UK first dial the UK code 0044) To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Compensation Scheme Staysure.co.uk Limited, ERV and Ageas Insurance Limited are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme, if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 90% of the claim with no upper limit. You can get more information about compensation scheme arrangements from the FSCS or visit www.fscs.org.uk INS/JUNE/13 insureme4.co.uk
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…part of the Staysure family Trav
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Contents Useful Telephone Numbers 2
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We will pay for any claim you make
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Cover Travel Insurance Policy Docum
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• Third party liability: if you u
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Dysmenorrhoea Dyspepsia Ear Infecti
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Hypertension (High Blood Pressure,
Page 15 and 16: • Injuries which are a direct res
Page 17 and 18: Zone 3 - All countries Worldwide, e
Page 19 and 20: sections of the policy the insuranc
Page 21 and 22: Unattended - When you cannot see an
Page 23 and 24: What is not covered: The cost of an
Page 25 and 26: e) normal wear and tear; f) any sel
Page 27 and 28: Travel by air will be limited to on
Page 29 and 30: Section 7 Travel delay This section
Page 31 and 32: If you arrive at the airport, port
Page 33 and 34: • liability in respect of a pair
Page 35 and 36: • the policy excess; • anything
Page 37 and 38: ) If the appointed preferred law fi
Page 39 and 40: What is not covered: • any claim
Page 41 and 42: insured person: • for all reasona
Page 43 and 44: which are not used due to you being
Page 45 and 46: Section C - Photographs and videos
Page 47 and 48: Horse jumping Scuba diving (unquali
Page 49 and 50: Excursions; Eurotunnel; Theme parks
Page 51 and 52: • The insured person’s travelli
Page 53 and 54: Claims You must tell us in writing
Page 55 and 56: Section 33 Optional travel disrupti
Page 57 and 58: Special conditions relating to clai
Page 59 and 60: 2. Any medical information supplied
Page 61 and 62: 6. We will not pay for any losses w
Page 63 and 64: • Make a claim in respect of any
Page 65: If you refer a complaint to the Fin
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Policy Wording - Insure me 4

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