Policy Wording - Insure me 4
Policy Wording - Insure me 4
Policy Wording - Insure me 4
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If a), please forward details of your complaint to:<br />
Custo<strong>me</strong>r Service Manager<br />
Staysure.co.uk Limited<br />
McGowan House<br />
Waterside, The Lakes<br />
Bedford Road<br />
Northampton<br />
NN4 7XD<br />
If b), then for all Sections except 15, 29 and 30 please forward details of your complaint to:<br />
The Managing Director<br />
ERV / ETI International Travel Protection<br />
Albany House, 14 Bishopric,<br />
Horsham, West Sussex RH12 1QN, England<br />
Email: contact@erv.co.uk<br />
www.erv.co.uk<br />
If you wish to complain under policy section 15 Legal costs and expenses please forward details of your<br />
complaint to:<br />
The Managing Director<br />
DAS Legal Expenses Insurance Company Ltd.<br />
DAS House, Quay Side<br />
Temple Back, Bristol BS1 6NH.<br />
If you wish to complain under policy section 29 End supplier failure please forward details of your<br />
complaint to:<br />
The Managing Director<br />
International Passenger Protection Limited,<br />
IPP House, 22-26 Station Road<br />
West Wickham, Kent BR4 0PR.<br />
If you wish to complain under policy section 30 Travel legal dispute, please forward details of your<br />
complaint to:<br />
The Managing Director,<br />
Legal Insurance Manage<strong>me</strong>nt Limited,<br />
18 Hagley Road,<br />
Stourbridge,<br />
West Midlands,<br />
DY8 1PS.<br />
Please ensure your policy number is quoted in all correspondence to assist a quick and efficient response.<br />
Step Two – the Financial Ombudsman Service:<br />
If you are still not satisfied with the way in which we have handled the complaint then you may refer the<br />
matter to the Financial Ombudsman Service:<br />
The Financial Ombudsman Service<br />
South Quay Plaza<br />
183 Marsh Wall<br />
London E14 9ST<br />
Tel: 0845 080 1800<br />
62 Travel Insurance <strong>Policy</strong> Docu<strong>me</strong>nts