Policy Wording - Insure me 4

• Make a claim in respect of any loss or damage caused by your wilful act or with your connivance.
Then:
• We shall not pay the claim.
• We shall not pay any other claim which has been or will be made under the policy.
• We may at our option declare the policy void.
• We shall be entitled to recover from you the amount of any claim already paid under the policy.
• We shall not make any return of premium.
• We may inform the Police of the circumstances.
Disclosure of Information
In the unfortunate event that you need to make a claim then we will need to disclose information to any In
the unfortunate event that you need to make a claim then we will need to disclose information to any other
party involved in the claim. This may include:
• Third parties involved with the claim, their Insurer, solicitor or representative.
• Medical teams, the Police or other investigators.
• Our claims handlers or other agents involved in dealing with your claim.
Please Note
Should there be any contradiction between the General Conditions and the Specific Policy Conditions
relating to each Section of Insurance, the Specific Policy Conditions shall take precedence over the General
Conditions. The following General Conditions set out the circumstances for which you can make a claim
and the benefits you can expect if you make a claim. Any breach of the General Conditions may mean that
your claim is invalidated.
Important notice
Under the new European Union (EU) travel regulations, you are entitled to claim compensation from your
carrier if any of the following happen:
1. Denied boarding and cancelled flights
If you check in on time but you are denied boarding because there are not enough seats available
or if your flight is cancelled, the carrier must offer you financial compensation.
2. Long delays
If your flight is delayed for more than five hours, the airline must offer to refund your ticket.
3. Luggage
If your checked-in luggage is damaged or lost by an EU airline, you must claim compensation
from the carrier within seven days. If your checked-in luggage is delayed, you must claim
compensation from the carrier within 21 days of its return.
Complaints
We will do everything possible to ensure that you receive a high standard of service. If you are not satisfied
with the service received please follow the procedure below:
When you contact us:
• Please give us your name and contact telephone number.
• Please quote your policy and/or claim number and the type of policy you hold.
Step One:
Does your complaint relate to:
a) Your policy?
b) A claim on your policy?
Travel Insurance Policy Documents
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