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anyone read those cards.’ The<br />
second thing they say is, ‘I didn’t<br />
expect anyone to call.’ The<br />
third thing they say is they didn’t<br />
expect the owner to call.”<br />
Goff added that his company<br />
has a program for employees to<br />
recognize one another’s work<br />
via feedback cards, as well.<br />
He also discussed the importance<br />
of sharing numbers with<br />
employees, which he does at<br />
quarterly meetings. “Do your<br />
employees know the score?” he<br />
asked rhetorically. “Do you<br />
trust them enough to tell them?<br />
If not, what does that tell them?<br />
“Two years ago, we had a<br />
tough year. I said, ‘We have to<br />
make some changes.’ And they<br />
said ‘OK’ because they knew<br />
the score.”<br />
In related news, NASMD<br />
held the “First Annual Road<br />
1. <strong>Music</strong> <strong>Inc</strong>.’s Bernadette Ray and Kevin<br />
Maher; 2. <strong>Music</strong>al Innovations’ Tracy<br />
Leenman and Amro <strong>Music</strong>’s Pat Averwater;<br />
3. PM <strong>Music</strong> Center’s Julie and Frank<br />
Pampenella; 4. Summerhays <strong>Music</strong>’s Scott<br />
and Jill Summerhays<br />
Rep Olympics.” Reps competed<br />
in different categories<br />
and were awarded at the convention’s<br />
closing banquet.<br />
(One winner was Miles Ahead<br />
<strong>Music</strong> President and NASMD<br />
first-timer Miles Davis.)<br />
“Despite the obstacles our<br />
industry has faced, there seems<br />
to be no lack of enthusiasm to<br />
conquer them with creativity,”<br />
said Jason Pachona, store manager<br />
of PM <strong>Music</strong> Center in<br />
Aurora, Ill.<br />
The 2011 NASMD convention<br />
will be held March<br />
30–April 2 at the Hyatt Grand<br />
Champions Resort in Palm<br />
Springs, Calif. MI<br />
1. 2.<br />
3.<br />
4.<br />
JUNE 2010 I MUSIC INC. I 35
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