Manual ISR (PDF) The target link is not accessible to ... - PostFinance

5.4 Data reconstruction (Reco)
Recos (reconstructions) are needed in case of loss of data, audits, damage
to the original delivery, etc. Recos correspond to the original deliveries.
5.4.1 Ordering reconstructed data
Recos may be ordered from the contact person. When ordering, the delivery
number, the ISR customer number (if required), the total amount and the
creation date of the delivery are to be indicated.
Reco orders will be processed the same day. Reconstructed data orders
(Recos) ordered after 8 p.m. will be prepared for delivery on the following day.
The ISR customer must specify the original medium problem when ordering
a data Reco, as otherwise a technical problem might be on hand.
PostFinance reserves the right to charge a price for a large quantity of orders.
5.4.2 Delivery
Duplicate e-mail and data files (Reco files) are delivered independent
of productive data.
ISR lists bear the note “Copy”.
5.5 Researches
Requests for double-checking of data are to be directed in writing to
PostFinance, Global Payments, or orally to the contact person. A list of all
data required can be taken from the credit record.
5.5.1 ISR in CHF with record type 3
• ISR customer number
• reference number
• amount
• transaction ID
• date of payment
• date of processing
• microfilm number
5.5.2 ISR in CHF and EUR with record type 4
• ISR customer number
• reference number
• amount
• financial institution’s ref.
• date of payment
• date of processing
Inquiries contesting receipt of a paid-in or transferred amount should
be submitted by either the inpayer or transferee via an official request form
to the Post branch of trans action or the PostFinance Operations Center.
Inquiries of e-finance payments can be submitted online.
Manual ISR Version June 2013 28/33