Manual ISR (PDF) The target link is not accessible to ... - PostFinance

499.36 en (pf.ch/dok.pf) 06.2013 PF 

Manual ISR 

Orange inpayment slip with reference 

number in CHF and in EUR

ISR Customer Service 

Registration, Tests, Ready to Print 

PostFinance Ltd 

Global Payments 

Back Office Electronic services 

3002 Bern 

Phone +41 848 848 424 

Fax +41 58 667 66 00 

Mutations, Data Copies, Inquiries, Form Orders 

For questions related to these topics, please refere to your contact person 

Sales and Service 

Phone +41 848 888 900 (normal tariff) 

Manual ISR Version June 2013 2/33

Table of Contents 

1. Introduction 5 

1.1 Inpayment slip with reference number (ISR) in CHF or EUR 5 

1.2 ISR list in CHF or EUR 5 

1.3 Service Description 5 

2. General Terms and Conditions 6 

2.1 Area of application 6 

2.2 Registration 6 

2.3 Mutations customer data 6 

2.4 Cancellation of service by the customer 7 

2.5 Cancellation of service by PostFinance Ltd 7 

3. ISR Service Description 8 

3.1 Identification of ISR customer 8 

3.2 ISR slips 8 

3.3 Slip types 8 

3.3.1 ISR (with pre-printed amounts) 8 

3.3.2 ISR+ (with blank amount fields) 9 

3.3.3 Back side printing ISR in EUR 10 

3.3.4 ISR for crediting on own account 11 

3.3.5 ISR not designated for payment 12 

3.3.6 Cash-on-Delivery ISR (COD-ISR) 13 

3.4 Designing of ISR slips 13 

3.4.1 Dimensions 14 

3.4.2 Back side printing ISR in CHF 14 

3.4.3 Back side printing ISR in EUR 14 

3.4.4 Attached forms 14 

3.4.5 Multiple forms (carbons) 14 

3.4.6 Paper standard 14 

3.4.7 Printing 14 

3.4.8 Ready-to-print 14 

3.5 Printing details 15 

3.5.1 ISR in CHF or EUR customer number 16 

3.5.2 Customer name 16 

3.5.3 Debtor name 17 

3.5.4 Coding zone 17 

3.5.5 Code line format 18 

3.5.5.1 ISR (with pre-printed amount) 18 

3.5.5.2 ISR+ (with blank amount field) 19 

3.5.5.3 Slip codes (SC) 19 

3.5.5.4 Amounts 19 

3.5.5.5 Reference numbers and reference boxes 19 

3.5.5.6 Auxiliary characters 20 

3.5.5.7 Check digits (C1, C2, C3) 20 

3.5.5.8 OCR-B1 character set 20 

3.5.5.9 Approved printers 20 

3.6 Mailing requirements 20 

3.6.1 Separation 20 

3.6.2 Folds 20 

3.6.3 Feed holes 20 

3.6.4 Bound ISR forms (ISR booklets) 20 


3.7 Data delivery of incoming payments 21 

3.7.1 Data medium 21 

3.7.2 Collective data medium 22 

3.7.3 Data sorting 22 

3.7.4 Record type 22 

3.7.5 Transaction codes 22 

3.7.6 Transaction code index for record type 3 (only ISR in CHF) 22 

3.7.7 Transaction code index for record type 4 (ISR in CHF and EUR) 23 

3.7.8 Adjusted and reverse entries 23 

3.7.9 Periodicity of data delivery 24 

3.7.10 Delivery of ISR slips 24 

3.7.11 Credit entries 24 

3.7.12 Reconciliation by the ISR customer 24 

4. Test run 25 

4.1 Test requirements 25 

4.1.1 Test data distribution 25 

4.2 Test results 25 

4.3 Tools for checking code lines 25 

4.4 Most frequent errors on ISR slips 25 

5. Sundry 26 

5.1 Processing cycle 26 

5.1.1 Working days 26 

5.1.2 Cycle overview 26 

5.2 Rejects 26 

5.3 Payments without original ISR forms 27 

5.3.1 Payments as paperless e-transactions 27 

5.3.2 Original slips cannot be processed mechanically 27 

5.3.3 Red inpayment slip (IS) as replacement of an original 

ISR slip 27 

5.4 Data reconstruction (Reco) 28 

5.4.1 Ordering reconstructed data 28 

5.4.2 Delivery 28 

5.5 Researches 28 

5.5.1 ISR in CHF with record type 3 28 

5.5.2 ISR in CHF and EUR with record type 4 28 

Appendices 

Approved Designs (Landscape Format) Appendix 1 

Approved Designs (Portrait Format) Appendix 2 

Sample ISR List Record Type 3 Appendix 3 

Sample ISR List Record Type 4 Appendix 4 

Attachment 

Schedule of Fees ISR Enclosure 1 


1. Introduction 

1.1 Inpayment slip with reference number (ISR) in CHF or EUR 

ISR is an electronic debtor service which allows the customer to bill open 

invoices in CHF and EUR in a simple manner and to quickly post incoming 

payments. 

ISR is ideal for larger slip volumes. The reference number/code line contains 

all data that are relevant for book-keeping. No slip images are delivered. 

• Either fixed slips are provided or the corresponding field is left blank and 

is filled in by hand. 

• The debtor can choose whether to make payment at the post office 

counter, by payment order, or electronically via e-finance or e-banking. 

• All inpayment slips are delivered to the computer centre of PostFinance 

on the day of payment; there they are processed and subsequently 

credited see 5.1.2. 

• Credit data is delivered electronically and free of charge. 

• PostFinance urgently recommends to run a free preliminary test before 

posting the first slips. 

• ISR in CHF and EUR are for exclusive use in Switzerland, as the relevant 

infrastructure for slip processing is not available abroad. 

1.2 ISR list in CHF or EUR 

ISR list is ideal for small businesses without EDP. Incoming payments are 

posted manually. 

• PostFinance/Printer uses pre-printed, consecutively numbered inpayment 

slips which are printed in accordance with customers’ requirements. 

• The debtor can again choose whether to make payment at the post office 

counter, by payment order, or electronically via e-finance or e-banking. 

• Periodic data delivery is available via e-mail in PDF format or on paper by 

post, subject to a fee. 

1.3 Service Description 

• Electronic posting of credit data in book-keeping software available 

(exception: e-mail in PDF format, ISR list), incl. dunning. 

• Secure and cost-saving processing of payments. 

• The basic offer of ISR is free of charge. 

• Simple control for debtors. 

• ISR in EUR are the same in layout and processing as those in CHF. 

• PostFinance provides a limited offer of ISR slips. Up to 2000 ISR slips 

within 365 days are free of charge. A further 8000 slips can be 

obtained against a charge. 


2. General Terms and Conditions 

2.1 Area of application 

Unless the Handbook and its Appendices stipulate otherwise, the following 

applies 

• General Terms and Conditions of PostFinance 

• Subscriber Conditions Electronic services 

• Sample dimensions and designs 

• Record Description Electronic services 

The General Terms and Conditions of PostFinance, the subscriber 

conditions, the samples dimensions and designs and the handbooks 

ISR and Record Description Electronic services can be downloaded 

at w ww.postfinance.ch/isr. 

Condition of subscription to the ISR service is a postal account for business 

customers/associations (Deposito account, account for private customers 

etc are not admissible). The guidelines of the present handbook are binding 

for the customer. 

2.2 Registration 

Registration is done with the form Registration/change in inpayment slip with 

reference number (ISR). The form must be completed in full, duly signed 

and sent to PostFinance. By registering the customer confirms that he accepts 

the subscriber conditions. 

The ISR can be actively used only upon receipt of the confirmation of registration 

in writing. From this moment ISR slips can be sent in for testing or 

be forwarded to the debtors. Prior to that no ISR slips can be handled and 

credited. 

2.3 Mutations customer data 

Mutations are to be reported to the contact person 3 Post workdays prior 

to the changes taking effect. Please notify us accordingly: 

In writing By phone 

• credit account • slip types 

• account for fees • medium exchanges 

• address changes • periodicity of delivery 

• change of processing office • ISR name 


2.4 Cancellation of service by the customer 

Cancellations must be submitted in writing and duly signed. The cancellation 

advice must contain the date of termination and, if possible, the reason for 

the cancellation. 

From the date of cancellation no more ISR can be handled. Inpayments shall 

be refused. Exceptions are those ISR paid in on the date of termination at 

the Post office counter. All slips imported up until the date of termination 

shall be delivered by special delivery 2 days after termination. 

2.5 Cancellation of service by PostFinance Ltd 

PostFinance reserves the right to cancel ISR (e. g. moderate use). 


3. ISR Service Description 

3.1 Identification of ISR customer 

The customer is assigned an ISR customer number for automated payment 

processing of ISR. The customer can use several ISR but these must 

have different names. A separate ISR customer number is always issued for 

cash-on-delivery ISR. The ISR must be in pure currency, that is, ISR in 

CHF (e.g. 01-162-8) and in EUR (e.g. 03-162-5) have different subscriber 

numbers and must also be optically distinguishable. 

3.2 ISR slips 

The ISR slip has two parts – the processing slip (used for processing) and an 

attached receipt stub (stays with the payer). The processing slip and receipt 

stub must be perforated for easy separation. 

3.3 Slip types 

There are different slip types on offer. The slips in the present handbook 

do not reflect real dimensions and must therefore not be used as templates. 

Schwarzfilm 

Orangefilm 

Oranger ESR+ in CHF 

ESR-Grundfilm für Orangedruck, Querformat, Standardausführung POST, Millimeter-Zuschnitt 

Film de base BVR pour l’impression en orange, format horizontal, modèle standard POSTE, coupe en millimètres 

Film di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard POSTA, taglio in millimetri 

POST 05.2005 PF 3.3.1 ISR (with pre-printed amounts) 

▲ 

Die Annahmestelle 

L’office de dépôt 

L’ufficio d’accettazione 

609 

210mm 

The amount fields can be with frames or with boxes. The amount does 

not have to be entered in the boxes exactly. 

Raster 48, Dichte 9% 

Trame 48, densité 9% 

Retino 48, densità 9% 

Empfangsschein / Récépissé / Ricevuta Einzahlung Giro Versement Virement Versamento Girata 

Einzahlung für / Versement pour / Versamento per 


Robert Schneider SA 

Grands magasins 

Case postale 

2501 Biel/Bienne 



Case postale 


Keine Mitteilungen anbringen 

Pas de communications 

Non aggiungete comunicazioni 

Konto / Compte / Conto 

CHF 

▼ ▼ 

01-162-8 

Einbezahlt von / Versé par / Versato da 

3949 75 

210000000003139471430009017 

Rutschmann Pia 

Marktgasse 28 

9400 Rorschach 

• 


CHF 

▼ ▼ 

01-162-8 

3949 75 


Referenz-Nr./N o de référence/N o di riferimento 

Manual ISR Version June 2013 8/33 

• 

21 00000 00003 13947 14300 09017 


Marktgasse 28 


0100003949753>210000000003139471430009017+ 

010001628> 

04.2006 IR 

442.06 

▲ 

▲ 

106 mm 

▲

Schwarzfilm 

Orangefilm 

442.41 

ESR in Euro+ 

POST 05.2005 PF 

Schwarzfilm 

Orangefilm 

▲ 





POST 3.3.2 05.2005 ISR+ PF (with blank amount fields) 


CHF 

▼ ▼ 




609 

210mm 

The amount fields must by all means be with boxes. The amount entered 

in handwriting must be written in the boxes exactly. 

▲ 








• 


CHF 

▼ ▼ 










Case postale 




Case postale 





01-162-8 

250000000000135678765455541 


Marktgasse 28 


EURO 

701 

210mm 

01-162-8 



• 

25 00000 00000 13567 87654 55541 


Marktgasse 28 










Case postale 




Case postale 






EUR 

03-162-5 



Marktgasse 28 



EUR 

03-162-5 

4 4 0 0 0 4 4 0 0 0 

961116900000006600000009284 

• • 



96 11169 00000 00660 00000 09284 


Marktgasse 28 


2100000440001>961116900000006600000009284+ 

042>250000000000135678765455541+ 

030001625> 

010001628> 

04.2006 IR 

442.41 

04.2006 IR 

442.06 

▲ 

▲ 

▲ 

106 mm 

▲ 

▲ 

106 mm 

▲

Schwarzfilm 

Orangefilm 

442.41 

ESR in Euro+ 

POST 05.2005 PF 


EUR 

▼ ▼ 

▲ 








3.3.3 Back side printing ISR in EUR 


EUR 

EURO 

701 

210mm 










Case postale 




Case postale 





Schwarzfilm 

Orangefilm 

03-162-5 

961116900000006600000009284 


Marktgasse 28 


ESR in Euro 

Rückseite 

▲ 

• 

▼ ▼ 

03-162-5 




Von der Poststelle auszufüllen 

A remplir par l’office de poste 

Da riempire dall’ufficio postale 

CHF 



• 

96 11169 00000 00660 00000 09284 


Marktgasse 28 


319>961116900000006600000009284+ 

▼ ▼ 

210mm 

• 

CHF 

▼ ▼ 

030001625> 

• 

442.41 04.2006 IR 

▲ 

▲ 

▲ 

106 mm 

▲ 

▲ 

106 mm 

▲

3.3.4 ISR for crediting on own account 

Up to 20 inpayments per month on an owner account are processed free 

of charge. These include all payments from branches e.g. instalments paid 

Oranger to Head ESR+ Office, in CHF regardless ESR-Grundfilm für of Orangedruck, the post Querformat, office Standardausführung that handles POST, Millimeter-Zuschnitt them. 

Schwarzfilm 

Orangefilm 

POST 05.2005 PF 


CHF 

▼ ▼ 

▲ 







• 


CHF 

▼ ▼ 

609 



Film di base PVR per la stampa in arancione, formato orizzontale, esecuzione standard 210mm POSTA, taglio in millimetri 










Case postale 




Case postale 





Schwarzfilm 

Orangefilm 

01-162-8 

3949 75 

210000000003139471430009017 



Case postale 


442.41 

ESR in Euro+ 

POST 05.2005 PF 

▲ 




01-162-8 

3949 75 

Auf eigenes Konto 



• 

21 00000 00003 13947 14300 09017 



Case postale 


1100003949754>210000000003139471430009017+ 010001628> 

EURO 

701 

210mm 









Case postale 




Case postale 






EUR 

▼ ▼ 

03-162-5 



EUR 

▼ ▼ 

03-162-5 

4 4 0 

• 

0 0 4 4 0 

• 

0 0 

Auf eigenes Konto 

961116900000006600000009284 



Case postale 




96 11169 00000 00660 00000 09284 



Case postale 


2300000440009>961116900000006600000009284+ 

030001625> 

04.2006 IR 

442.06 

442.41 04.2006 IR 

▲ 

▲ 

▲ 

106 mm 

▲ 

▲ 

106 mm 

▲

3.3.5 ISR not designated for payment 

ISR not designated for payment (e.g. zero, credit, and supplemental 

invoices, etc.) must bear special marking to avoid eventual mix-ups with 


the other ISR. 

Schwarzfilm 

Orangefilm 

POST 05.2005 PF 

▲ 








Case postale 



CHF 

▼ ▼ 


Schwarzfilm 

Orangefilm 

442.41 

ESR in Euro+ 

POST 05.2005 PF 

▲ 




• 

➃ 




Case postale 



CHF 

▼ ▼ 


Film de base BVR pour l’impression en orange, format horizontal, modèle standard 210mm POSTE, coupe en millimètres 


Example key 

➀ ➊ = optional ➃ ➍ = also applies to the amount field on the 

➁ ➋ = leave blank receipt stub 

➂ ➌ = optional ➄ ➎ = the code line must remain blank, with 

the exception of the ISR customer number 










• 

➃ 

• 

EURO 

➍ 

INVALID FOR PAYMENT 





Case postale 



EUR 

▼ ▼ 





• 

➍ 




Case postale 



EUR 

▼ ▼ 

210mm 

➁ 

➄ 

INVALID FOR PAYMENT 




➋ 


➎ 

➀ 

➂ 




➊ 


➌ 

R 

I 

6 

0 

0 

2 

. 

4 

0 

6 

0 

. 

2 

4 

4 

442. 41 

04. 

2006 

IR 

▲ 

▲ 

▲ 

106 mm 

▲ 

▲ 

106 mm 

▲

3.3.6 Cash-on-Delivery ISR (COD-ISR) 

Nachnahme-Empfangsschein Récépissé pour remboursement Ricevuta per rimborso 

Zahlbar an/Payable à/Pagabile a 



Case postale 


Konto/Compte/Conto 

CHF 

▼ ▼ 

The conditions for designing the amount fields correspond to those of ISR. 

3.4 Designing of ISR slips 

Eingezogen bei/Encaissé chez/Incassato presso 

N-Einzahlung Post Versement pour remboursement Poste Versamento per rimborso Posta 

Zahlbar an/Payable à/Pagabile a 

P.P. 

2500 Biel/Bienne 1 

Konto/Compte/Conto 

CHF 



Case postale 


▼ ▼ 

609 

01-70-6 

1432 80 

01-70-6 

• 

Frist bis 

Délai jusqu’au 

Scadenza il 

Caviezel Rinaldo 

Veia Prinzipala 

7453 Tinizong 

Abgereist Adresse Unbekannt Nicht Annahme 

Parti ungenügend Inconnu abgeholt verweigert 

Partito Insuffisante Scono- Non recl. Refusé 

Indirizzo sciuto Non Respinto 

insufficiente ritirato 


36 10000 00000 00000 34567 54369 

1432 80 Caviezel Rinaldo 

• 

Veia Prinzipala 

7453 Tinizong 

0300001432806>361000000000000003456754369+ 010000706> 

The automated processing of ISR requires special technical procedures 

to produce quality ISR. There are certain mandatory defaults for the design, 

production and delivery of the ISR.These regulations are laid down in 

the form of technical specifications and sample dimensions and designs. 


412.80 PF

3.4.1 Dimensions 

• The processing slip is 5 9 ⁄10" wide and 4 1 ⁄6" high (DIN A6 format). 

• The receipt stub can be situated either to the left or above the processing 

slip: 

– left situated receipt stub: requires a minimum/maximum format width 

of from 1 8 ⁄10" to 2 8 ⁄10" and a height of 4 1 ⁄6". 

– above situated receipt stub: requires a format width of 5 9 ⁄10" and 

a minimum/maximum height of from 1 4 ⁄6" to 3". 

3.4.2 Back side printing ISR in CHF 

The reverse side of the processing slip may be printed on between print 

lines 1–17; that of the receipt stub may be printed on anywhere. Inpayer 

comments to the ISR customer are not permitted anywhere on the 

processing slip. 

3.4.3 Back side printing ISR in EUR 

The reverse side of the receipt stub and of the processing slip must be 

printed with a CHF field on line 19. Print lines 1–17 may be printed on. 

Inpayer comments to the ISR customer are not permitted anywhere 

on the processing slip. 

3.4.4 Attached forms 

The ISR may be supplemented with an attached form, situated either to the 

left or above the slip. Authorised designs are shown in Appendices 1 and 2. 

A form may be attached to the right or beneath the ISR upon request. 

3.4.5 Multiple forms (carbons) 

Carbon forms are permitted. The processing slip itself (original), however, 

must not be chemically coated. In order to ensure good OCR printing 

quality on the processing slip, the use of chemically coated paper is recommended. 

Carbons duplicating in orange or red shades are not to be used. 

3.4.6 Paper standard 

Only OCR DIN 6723 90 g/m 2 paper is to be used for the ISR slips. 

3.4.7 Printing 

Print shops possess the necessary technical and detailed layout specifications 

and are prepared to assist customers in designing the necessary forms. 

3.4.8 Ready-to-print 

For first time and/or reprint slip orders containing text or descriptive 

changes, the printer must obtain official OK-for-printing from PostFinance, 

Global Payments before beginning the job. 

The “OK-for-printing” documents can also be submitted via e-mail 

in PDF format to the following address: postfinance @ postfinance.ch 

(A4 1:1 format, front and back side). 


Schwarzfilm 

Orangefilm 

3.5 Printing details 


POST 05.2005 PF 




Note the following printing details for ISR in CHF and EUR (examples): 


CHF 

▼ ▼ 




609 

210mm 

ISR: amount fields with frames or boxes. The amount does not have 

to be entered in the boxes exactly. 

442.41 ISR+: amount ESR-Grundfilm fields with für Orangedruck, boxes Querformat, only. The Standardausführung amount POST, must Millimeter-Zuschnitt be entered 

ESR in Euro+ 

POST in the 05.2005 boxes PF exactly. 

▲ 


• 


CHF 

▼ ▼ 









Grands magasins ➁ 

Case postale 



Grands magasins ➁ 

Case postale 





01-162-8 

3949 75 

210000000003139471430009017 

Schwarzfilm 

Orangefilm 

▲ 

➅ 


Marktgasse 28 


➂ 

➀ 




➆ 

01-162-8 

3949 75 



• 

21 00000 00003 13947 14300 09017 


Marktgasse 28 


0100003949753>210000000003139471430009017+ 

➃ 



➅ 

➀ 

EURO 

701 

210mm 

➆ 

➂ 




010001628> 





Grands magasins ➋ 

Case postale 



Grands magasins ➋ 

Case postale 






EUR 

▼ ▼ 

➏ 

03-162-5 



Marktgasse 28 


• 


EUR 

▼ ▼ 

03-162-5 

4 4 0 0 0 4 4 0 0 0 

961116900000006600000009284 

➌ 

➊ 

➐ 

• 



Marktgasse 28 



96 11169 00000 00660 00000 09284 

2100000440001>961116900000006600000009284+ 

➍ 

➏ 

➊ 

➐ 

➌ 

030001625> 

04.2006 IR 

442.06 

➀ 

442.41 04.2006 IR 

➊ 

▲ 

▲ 

▲ 

106 mm 

▲ 

▲ 

106 mm 

▲

3.5.1 ISR in CHF or EUR customer number 

➀ and ➊ 

• Receipt stub and processing slip 

01-162-8 

or 

03-162-5 

VV-XXX-C VV = ISR code 

– = hyphen 

XXX = serial number (without preceding zeros) 

– = hyphen 

C = check digit 

• Code line (9 digits) 

010001628> 

or 

030001625> 

VVXXXXXXC> VV = ISR code 

XXXXXX = serial number (incl. preceding zeros) 

C = check digit 

> = auxiliary character 

3.5.2 Customer name 

➁ and ➋ 

The debtor and the postal service must be able to clearly identify the ISR 

customer. The customer name must therefore be indicated on the ISR slips 

as follows: 

• entries from the Commercial Register: must be worded exactly as 

published 

• entries not in the Commercial Register: must include a first and last name 

and business address, or match the account name and address 

• associations, clubs, foundations: must match their Statutes/Articles 

of Foundation name and main business address 

• administrative bodies, official agencies and governmental authorities: 

must match their official designation and location 

The main or business address must be preceded by the ZIP code. 

If the ISR customer cannot be clearly identified, payments may be refused. 


3.5.3 Debtor name 

➂ and ➌ 

The debtor must be specified on both the processing slip and the receipt 

stub. A full postal address is required on the processing slip (name, street or 

post office box, ZIP code and location). Debtor addresses are always to be 

printed in one block, that is, without blank lines. No additional informations 

may be indicated (e.g. invoice numbers). 

The address fields may remain blank if the debtor is unknown when the 

payment orders are printed. Where this is the case, two different forms 

must be printed and/or the address fields be provided with preprinted lines. 

A minimum line spacing of 3 ⁄12" is required to allow for both mechanical 

or hand entries of debtor details. 

3.5.4 Coding zone 

➃ and ➍ 

The coding zone encompasses lines 20–25 on the processing slip and is the 

area designed for the code line. 

The correct structure and right positioning of the code line and OCR-B1 

script are pre conditions to allow for the automated processing of the slips. 

If the inpayment slips do not correspond to the specifications provided 

by PostFinance, this can lead to rejects (see 5.2) and possible disturbances 

during processing. 

• Positioning of the code line: 

The ISR code line runs parallel to the lower edge of the slip and is printed 

on the 21st 1 ⁄6" line of the DIN A6 form. The characters are to be positioned 

as close to the middle of this line as possible. The centre-middle 

of this line is positioned 19.05 mm above the referenced edge. 

• Vertical shifting of the entire code line: 

The optical slip scanner orientates itself to the centre-middle of the code 

line, where the scanning area is restricted to 5.5 mm. As the OCR B1 

characters range in height from 2.6–2.9 mm, depending on the stroke 

width, the line may shift up or down by 1.45 mm for the minimum and 

by 1.3 mm for the maximum character height. Any such deviations are 

distributed between the printed text and the cut edge of the slip (avoid 

inaccurate positioning and poorly cut edges). 

• Horizontal shifting of the entire code line: 

Converted to inches, the standardised DIN A6 form has a base length 

of 5 9 ⁄10" (149.86 mm). An area of 3 ⁄10" (7.62 mm) extending from the right 

edge of the slip to the 1st character, is to be left blank. Due to the 

obligatory minimum distance to the edge of 6 mm, the resulting maximum 

tolerance of 1.62 mm is (as with vertical shifting) distributed between 

the printed text and the cut edge of the slip (here again avoid inaccurate 

positioning and poorly cut edges). 

Tools for checking code line see 4.3. 


Schwarzfilm 

Orangefilm 


POST 05.2005 PF 

3.5.5 Code line format 


CHF 

▲ 

▼ ▼ 





01-162-8 

3949 75 




slip type (coded) see 3.5.5.3 

amount 

check digit of slip type and amount 

reference number (+ check digit) 

subscriber number 


CHF 

609 

3.5.5.1 ISR (with pre-printed amount) 

• 

▼ ▼ 

210mm 










Case postale 




Case postale 





120000000000234478943216899 


Marktgasse 28 


01-162-8 

3949 75 



• 

12 00000 00000 23447 89432 16899 


Marktgasse 28 


0100003949753>120000000000234478943216899+ 

20 

21 

C C➇C➇22 ➄ 

CHF 

➅ 

cts 

➆ 

➈ 

➀ 

➈ 

23 

24 

25 

1 2 3 4 5 6 7 8 9 1011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859 

➈ 

➇ 

20 

21 

C➑C➑C➑22 ➎ ➏ 

cts 

➒ 

➐ 

➒ 

➊ 

➒ 

23 

24 

25 

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010001628> 

04.2006 IR 

442.06 

▲ 

▲ 

106 mm 

▲

3.5.5.2 ISR+ (with blank amount field) 

C➇C➇C➇ 20 

21 

22 

➈ 

➄ ➆ 

➈ 

➀ 

➈ 

23 

24 

25 

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C C C 

20 

21 

22 

➎ ➐ 

➊ 

23 

24 

25 

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➒ 

➑ 

➑ ➑ 

➒ ➒ 

3.5.5.3 Slip codes (SC) 

➄ and ➎ 

01 = ISR in CHF 

03 = COD-ISR in CHF (cash-on-delivery) 

04 = ISR+ in CHF 

11 = ISR in CHF for credit to own account (section 3.3.4) 

14 = ISR+ in CHF for credit to own account (section 3.3.4) 

21 = ISR in EUR 

23 = ISR in EUR for credit to own account (section 3.3.4) 

31 = ISR+ in EUR 

33 = ISR+ in EUR for credit to own account (section 3.3.4) 

3.5.5.4 Amounts 

➅ and ➏ 

The payment amounts in the code line and amount fields must match. 

Amounts in excess of CHF or EUR 1000.00 are to be printed in one block 

without separations or commas. Entries of CHF or EUR 0.00 (zero), “blocking 

stars” and other fill characters are not permitted in the amount field 

(for exception, see section 3.3.5 “ISR not designated for payment”). 

Amounts in CHF must be rounded to 00 or 05 centimes (Swiss norm). The 

EUR can be handled in individual cents, e.g. 02. The maximum amount 

in CHF is 99,999,999.95, in EUR 99,999,999.99 and must not be exceeded. 

3.5.5.5 Reference numbers and reference boxes 

➆ and ➐ 

The reference number is numeric, up to max. 16 or max. 27 digits. 

The following points are to be observed: 

• Code line: unused spaces are always aligned to the left and must be filled 

in with zeros. 

• Reference box of the processing slip: the reference number is to be positioned 

flush right, in blocks of 5 digits plus one block of remaining digits. 

Preceding zeros are unnecessary. The reference box is mandatory. 

• Receipt stub: its unrestricted grouping does not require 5-digit blocks, 

digits can be printed consecutively, preceding zeros are unnecessary. 


3.5.5.6 Auxiliary characters 

➇ and ➑ 

The auxiliary characters are: > and +. 

3.5.5.7 Check digits (C1, C2, C3) 

➈ and ➒ 

Interference factors such as soiling, excessive stamping or hand- 

written changes to the printed characters can cause problems on reading 

them. Incomplete or illegible digits can lead to rejection or incorrect 

reading of slips. To identify these mistakes and prevent eventual errors 

from being processed, check digits are added to the code line. The 

digit is calculated using recursive module 10 (for description, see Hand- 

book “Record Description Electronic services”; for document delivery, 

contact w ww.postfinance.ch/isr). 

3.5.5.8 OCR-B1 character set 

For the code line, the script to be applied for the whole set of characters 

is OCR-B, size 1 (including the two auxiliary characters + >), 10 characters 

per inch. For character design and nominal shape of the characters the 

regulations of standard “DIN 66009”, edition 1977, apply. 

3.5.5.9 Approved printers 

Only printers provided with an OCR-B compatible script may be used for 

labelling the code line. 

3.6 Mailing requirements 

3.6.1 Separation 

Continuous-feed payment forms can be cut as well as torn by hand or 

machine. The cut markings are to be closely observed, as poorly cut slips 

may be rejected. 

3.6.2 Folds 

When ISR are folded, the fold must occur along the perforated line. 

3.6.3 Feed holes 

Perforated feed holes must be removed before the slips are mailed. 

3.6.4 Bound ISR forms (ISR booklets) 

ISR slips can be delivered to the debtor in bound/booklet form. The binding 

must lie outside the Post’s portion of the receipt stub. We recommend perforation 

directly near the binding steam of the booklet, enabling the inpayer 

to present the processing and receipt portions of a slip connected together 

but separated from the booklet at the Post counter. The receipt stub may 

only be attached at the top or left-hand edge of the processing slip, with 

perforations running either vertically or horizontally, as the case may be. 


3.7 Data delivery of incoming payments 

3.7.1 Data medium 

Delivery of ISR data is possible with the following carriers: 

• E-finance 

• File transfer for business customers 

– Direct net connection (FDS = File Delivery Services) 

– Partner network (FDS) 

– Telebanking Server (e.g. Mammut, Office Wings, etc.) 

– H-Net ® 

The data is downloadable on the day following the selected periodicity 

at the latest by 6 a.m. 

E-finance download Files remain available over a period of 15 months. Data which have been 

downloaded are deleted after 30 days. 

Direct net connection (FDS) 

Partner network (FDS) 

H-Net ® 

Files (whether downloaded or not) remain available for 9 days. 

The customer can delete files that have been downloaded. 

Telebanking Server (TBS) Files remain on the server until the data have been downloaded. 

After download the data are no longer accessible. 

For more details, please contact PostFinance, Customer Service Electronic 

services, phone +41 848 386 757. 

• E-mail 

Attachment in data carrier format (ASCII), in coded form on request. 

The data can be downloaded by the customer at the latest by 6 a.m. on 

the day following the selected periodicity. 

• E-mail with list attachment in PDF format 

Suitable for customers with no book-keeping software (see sample 

Appendices 3 and 4). Also available in coded form on request. The data 

can be downloaded by the customer at the latest by 6 a.m. on the day 

following the selected periodicity. 

• ISR list (subject to a fee)* 

Suitable for customers with no book-keeping software (see sample 

Appendices 3 and 4). Data is delivered to the customer by post on the 

next but one day following the selected periodicity. PostFinance cannot 

guarantee timely distribution by PostMail. 

* This delivery channel is no longer active for the market segment Banks. 


3.7.2 Collective data medium 

Data from different ISR customer numbers directed to the same processing 

unit is generally delivered on one medium. The collective data medium 

shows sum totals for each ISR customer number, but not for the entire 

medium. 

3.7.3 Data sorting 

Data is listed in ascending order by ISR customer number, reference number, 

and also by transaction type for transactions bearing the same reference 

number. 

3.7.4 Record type 

Data is delivered either via record type 3 (only CHF) or type 4 (CHF and EUR) 

at the customer’s choice. Record format is shown in the Handbook “Record 

Description Electronic services” under w ww.postfinance.ch/isr. Record 

type 4 corresponds to the latest generation of records and is therefore to be 

preferred. 

3.7.5 Transaction codes 

Records for delivery are coded according to slip type and method of payment. 

3.7.6 Transaction code index for record type 3 (only ISR in CHF) 

• credit and correction records = credited to the customer 

• cancellation records (reversals) = debited to the customer 

Slip type Payment type Credit (+) Cancel (–) Correction (+) 

ISR via account or e-transaction 

at Post counter 

COD-ISR at Post counter or via account 022 025 028 

ISR on 

own PA 


002 

012 

005 

015 

008 

018 

at Post counter 032 035 038 

ISR+ via account or e-transaction 

at Post counter 

ISR+ on 

own PA 

102 

112 

105 

115 

108 

118 

at Post counter 132 135 138 

Total record 999 995

3.7.7 Transaction code index for record type 4 (ISR in CHF and EUR) 

• credit and correction records = credited to the ISR customer 

• cancellation records (reversals) = debited to the ISR customer 

Transaction code ISR in CHF 

ISR+ in CHF 

ISR in EUR 

ISR+ in EUR 

01 = Normal 

02 = COD 

03 = Own account 

11 = Normal 


21 = Normal 


31 = Normal 


Transaction type 1 = Credit (positive) 

2 = Cancellation (negative) 

3 = Correction (positive) 

Origin 01 = Post office 

02 = EPO/PSO 

03 = e-transaction 

04 = SIC/euroSIC 

The following exception is possible: 

The details required for processing electronic payments (ISR customer number, 

reference number, and amount) are taken from the processing 

slip and not from the code line. This means that the slip code in the 

code line is not recorded. These ISR inpayments are therefore always coded 

by PostFinance with the transaction code “e-transaction”. 

3.7.8 Adjusted and reverse entries 

• Amount discrepancies between code lines and amount fields 

The amounts in the amount field and code line must match. Discrepancies 

occur when the payer alters the amount field or when the inpayment slip 

is incorrectly printed. The amount in the amount field is usually credited to 

the ISR customer. 

• Delivered data adjustments 

To provide the customer access to his data as quickly as possible, data 

scanned error-free is delivered first, without any rechecking. Corrections 

and cancellations, therefore, may follow at a later date (see 3.7.5 Transaction 

code index). Adjusted and reverse entries are marked in the delivery 

e-mail PDF format and ISR list with “*” and with “-” (minus). 

ISR customers are advised to get in touch with their contact person in cases 

of doubtful payments (e.g. double payments), before proceeding to a final 

adjustment. 


3.7.9 Periodicity of data delivery 

Incoming payments are credited to the account of the ISR customer on 

a daily basis (collective credit per ISR customer number), regardless of the 

selected periodicity. 

Following daily processing, data deliveries are produced. ISR customers are 

free to choose the periodicity of carrier delivery for each of their individual 

delivery numbers. Processing-cycle variations are: 

a) on all Post workdays (except delivery e-mail PDF format, ISR list) 

b) on 1 to 4 designated Post workdays per week 

c) on one or two specific Post workdays per month (month-end processing 

always occurs on the last workday of each month) 

d) during 5 consecutive Post workdays, and for the remaining time, 

on one or two designated workdays per week 

e) during 10 consecutive Post workdays, and for the remaining time, 

on one or two designated workdays per week 

f) on the penultimate Post workday of the month, and for the remaining 

time, on one or two designated workdays per week 

g) for special purposes (e.g. audits), data delivery may be requested for 

a specific day outside of the above listed standard options (special 

deliveries are limited to a maximum 12 per year). Special delivery can 

be combined with periodicity b)–f). 

• Each customer will automatically receive an extra, penultimate closing 

delivery at year-end. So it is guaranteed that the customers can book all 

incoming credits until December 31. 

• If the last day of the month falls on a Saturday, Sunday or on a public 

holiday (Berne), Post Finance will carry out internal entries and monthly 

settlements (extraordinary balance date). These dates are included in 

the next delivery (as per periodicity). The statements of account will show 

two credit totals per ISR customer number (date of the extra ordinary 

balance date and first Post workday of the new month). These internal 

entries by PostFinance have no impact on the crediting of ISR data. 

• Data deliveries may be suspended for a time to cover holidays, vacations, 

etc. To schedule interrupted service, please get in touch with your 

contact person. The data will be produced jointly in one delivery at the 

end of the suspension. 

3.7.10 Delivery of ISR slips 

The ISR slips are not delivered to the customer. They stay in the possession 

of PostFinance and are electronically archived. 

3.7.11 Credit entries 

A daily ISR credit is posted to the customer’s designated postal account. 

3.7.12 Reconciliation by the ISR customer 

The amount posted to the account for credits can be reconciled by comparing 

all records of a specific credit date with the like-dated collective amount 

on the account statement. 

The booking date is saved in the type 3 and 4 credit record (Handbook “Record 

Description Electronic services”, w ww.postfinance.ch/isr). 

This date is also specified on the account statement and it normally matches 

the date of the delivery. Eventual discrepancies should be reported immediately 

to the contact person. 


4. Test run 

With the test run, the quality of the slips is checked and the cost of 

rejects can be decreased. Testing serves to check the entire process of an 

ISR processing session, is free of charge and is highly recommended: 

• prior to initial slip delivery 

• for each individual ISR customer number 

• for each individual slip type (Section 3.3) 

• when programming changes affect the printing of code lines, or when 

the ISR software undergoes major revisions (e.g. software conversion) 

• in instances of high slip rejection rates 

• for every new issue 

4.1 Test requirements 

• 5 fully printed ISR/ISR+ slips, whole with any attachments (only visual 

checking of slips) 

• about 50 printed ISR and/or about 50 ISR+ processing slips with different 

reference numbers (ISR+ excluding amounts) so that the slips can be read 

in and in case of a positive result a file can be delivered if requested. 

4.1.1 Test data distribution 

Test data distribution is needed to check whether the read-in data can 

be processed by the book-keeping software. The distributed files also 

contain rejected, cancelled and corrected records. This ensures that the 

customer’s book-keeping software is programmed in accordance with 

PostFinance guidelines. Test data distribution can be done via channels 

e-finance, FDS, H-Net ® , Connect Direct or as e-mail. For test data to be 

dispatched, it must be requested by the customer and record positive results 

of the slip testing. Test files and test mail are delivered separately from the 

productive data. 

Once distributed, test data cannot be reconstructed in original form. 

PostFinance requires new ISR slips for testing purposes to effect a new test 

data distri bution. 

4.2 Test results 

Test results are communicated in writing to either the ISR customer or his 

processing office. 

4.3 Tools for checking code lines 

PostFinance, Global Payments, will provide upon request the following aiding 

devices (price on request) for checking slips and code lines: 

• Grid for controlling the setup and positioning of the code line of the different 

ISR slip types (e.g. ISR/ISR+) 

• Template (especially for printers) for controlling the positioning of code line 

during printing and for the final slip and code line control after separation 

4.4 Most frequent errors on ISR slips 

An overview of the most frequent errors can be found under section 5.2. 


5. Sundry 

5.1 Processing cycle 

5.1.1 Working days 

Normally, Post workdays are weekdays Monday through Friday. 

Exceptions are standard and regional holidays (Berne). If the periodicity of 

delivery falls on a holiday, delivery will be made on the next Post workday. 

5.1.2 Cycle overview 

Post branch 

– 

5.2 Rejects 

Debit + Credit Processing 

ISR not in compliance with PostFinance guidelines may cause problems 

during processing at the computing centres. These slips cannot be automatically 

processed and additional processing needs to be carried out 

manually. PostFinance recommends the free test run (see Chapter 4) to 

avoid rejects. 

Day –1 Day 0 Day +1 Day +2 

The main reasons for rejected slips are: 

• ISR whose code line is not entirely recognisable by the equipment 

(e.g. illegible characters) 

• ISR requiring manual processing (e.g. incorrect check digits, incorrect code 

line format, positioning) 

• inpayments whose original slips can no longer be automatically processed 

(e.g. creased or dirtied slips) 

• code line is not in OCR-B1 characters 

• ISR cut incorrectly, therefore wrong positioning of the code line 

• poor or irregular printing quality 

– + 

Payment order 

(PO) – + 

All electronic 

payments (e.g. EPO) – + 


In order for the ISR customer (or his processing unit) to remain informed 

about slip printing quality, he will be advised of any rejected slips. This way 

the causes of rejection can be investigated and remedied as quickly as 

possible. Incorrect slips are identified in the credit record (“Reject code ”field) 

with the following codes: 

0 = not rejected 

1 = rejected 

5 = bulk reject 

Records with code number 1 are rejections subject to a service fee, charged 

to the ISR customer as detailed in the attached fee schedule. 

Exceptions: for delivery of ISR list, e-mail in PDF format the rejected amounts 

cannot be viewed. 

5.3 Payments without original ISR forms 

Payments without original slips are still processed in the following cases: 

5.3.1 Payments as paperless e-transactions 

• the debtor or his authorised processing unit records the ISR data and 

submits them on a data medium 

• the debtor records the payments electronically (e-finance or e-banking) 

The delivered ISR data are checked for formal accuracy. Electronic payment 

orders with missing or incorrect reference numbers (or those filled in 

with “0”) will be returned to the data media processing station. Only the 

ISR customer can identify an erroneous reference number, provided that 

the check digit is correct. 

5.3.2 Original slips cannot be processed mechanically 

The ISR slip is: 

• torn 

• presented with scotch tape 

• contains corrections in the amount field 

• missing, the receipt stub was submitted, instead 

Such slips require manual processing but can still be delivered as ISR. 

5.3.3 Red inpayment slip (IS) as replacement of an original ISR slip 

The debtor or his processing unit uses a red inpayment slip with indication 

of the ISR customer number and reference number if: 

• the original ISR slip is no longer available 

• the debtor wishes to pay an amount differing from the one printed 

on the slip 

If the amounts cannot be processed as ISR (e.g. missing reference number) 

the account number is added and the amounts are subsequently credited 

to the account for fee debits. These payments cannot be delivered on the 

ISR data medium but are advised to the customer as red inpayment slips. 


5.4 Data reconstruction (Reco) 

Recos (reconstructions) are needed in case of loss of data, audits, damage 

to the original delivery, etc. Recos correspond to the original deliveries. 

5.4.1 Ordering reconstructed data 

Recos may be ordered from the contact person. When ordering, the delivery 

number, the ISR customer number (if required), the total amount and the 

creation date of the delivery are to be indicated. 

Reco orders will be processed the same day. Reconstructed data orders 

(Recos) ordered after 8 p.m. will be prepared for delivery on the following day. 

The ISR customer must specify the original medium problem when ordering 

a data Reco, as otherwise a technical problem might be on hand. 

PostFinance reserves the right to charge a price for a large quantity of orders. 

5.4.2 Delivery 

Duplicate e-mail and data files (Reco files) are delivered independent 

of productive data. 

ISR lists bear the note “Copy”. 

5.5 Researches 

Requests for double-checking of data are to be directed in writing to 

PostFinance, Global Payments, or orally to the contact person. A list of all 

data required can be taken from the credit record. 

5.5.1 ISR in CHF with record type 3 

• ISR customer number 

• reference number 

• amount 

• transaction ID 

• date of payment 

• date of processing 

• microfilm number 

5.5.2 ISR in CHF and EUR with record type 4 

• ISR customer number 

• reference number 

• amount 

• financial institution’s ref. 

• date of payment 

• date of processing 

Inquiries contesting receipt of a paid-in or transferred amount should 

be submitted by either the inpayer or transferee via an official request form 

to the Post branch of trans action or the PostFinance Operations Center. 

Inquiries of e-finance payments can be submitted online. 


Appendix 1 

Inpayment Slip with reference number Landscape Format 

Approved Designs Scale 1:4 


Appendix 2 

Inpayment Slip with reference number Portrait Format 

Approved Designs Scale 1:4 


Appendix 3 

Delivery Type 3 

Your Contact person PostFinance Ltd Operations Center 6007 Lucerne 

Marianne Muster 

Phone +41 58 229 00 99 

Fax +41 58 229 99 00 

Robert Schneider SA Robert Schneider SA 

Biel/Bienne Grands magasins 

Case postale 


Date: 05.01.2006 Page 1/1 

ISR Credit List ISR number: 01-162-8 

Delivery number: 300050043 

Date Reference number Date of Microfilm Payment Price Amount 

inpayment references in CHF 

04.01.06 00 00000 00000 00000 00000 0125 2 30.12.05 00-0020122 7246 0200 0.90 78.00 

05.01.06 00 00000 00000 00000 00000 0351 0 03.01.06 00-0660035 0014 3000 0.90 66.00 

03.01.06 * 00 00000 00000 00000 00000 0475 9 14.12.05 00-0010136 7259 0200 0.60- 22.00- 

04.01.06 00 00000 00000 00000 00000 0491 6 30.12.05 00-0000002 0018 0400 0.00 59.80 

06.01.06 00 00000 00000 00000 00000 0513 5 04.01.06 00-0030042 7028 0200 1.45 132.00 

Total 2.65 313.80 

5 transactions Charge for manual processing of ISR+ 0.12 

* Adjusted and reverse entries 


Appendix 4 

Delivery Type 4 

ISR Credit List 

Your Account Manager: 

Marianne Muster 

Phone +41 58 229 00 99 

Fax +41 58 229 99 00 

Date: 05.01.2006 ISR number: 03-162-5 Robert Schneider SA 

Delivery number: 300050043 2503 Biel/Bienne Page 1/1 


Date Reference number Date of payment Financial institution reference Price in CHF Amount 

in EUR 

04.01.2006 00 00000 00000 00000 00000 0125 2 30.12.2005 00020 05123 07246 02000 20012 20000 00012 0.94 78.00 

04.01.2006 00 00000 00000 00000 00000 0301 7 30.12.2005 00020 05123 00018 04000 00003 90025 63212 0.00 38.00 

05.01.2006 00 00000 00000 00000 00000 0311 6 03.01.2006 00020 05123 00014 30006 20012 01000 00012 0.04 22.00 

04.01.2006 * 00 00000 00000 00000 00000 0415 0 14.12.2005 00020 06010 10271 30099 30000 00100 00012 0.64- 26.40- 

03.01.2006 00 00000 00000 00000 00000 0458 2 30.12.2005 00020 05122 90040 04437 63000 10000 70412 0.00 33.00 

Total 5 transactions 0.34 144.60 

* Adjusted and reverse entries

Enclosure 1 

Schedule of Fees ISR 

Inpayments at a Post counter 

to CHF 50.– CHF –.90 

over CHF 50.– to CHF 100.– CHF 1.20 



each additional CHF 10000.– CHF –.90 

Maximum charge CHF 99.90 

Inpayments to one’s own account (including payments from branch offices/locations to the headquarters): 

up to 20 inpayments per month free of charge 

from the 21st inpayment per month prices equal to inpayments at a post counter (see table above) 

Data delivery 

Credit file electronic free of charge 

Credit list on paper CHF 2.– per customer number 

electronic free of charge 

ISR+ rectification 

For Post counter inpayments or ISR+ handled at the PostFinance Ltd 

Operations Center and for replacement slips CHF –.04 

Rejects 

Rejected slips are handled free of charge, provided the monthly reject 

rate does not exceed the tolerance limit of 3% per customer. 

A reject-handling fee will be levied for each slip above the 3% limit 

that cannot be read by machine CHF –.70 

Inquiries/Researches 

Researches are cost incurring unless PostFinance Ltd is responsible CHF 15.– up to ¼ hr. 

for the reason of research CHF 15.– each additional ¼ hr. 

Credits 

Per mutation CHF 20.– 

Credits on third party accounts, per credit CHF 25.– 

Price debiting 

ISR prices will be charged to the account designated for fees together with any fees for other PostFinance Ltd services 

at month’s end. 

The customer is responsible for maintaining adequate cover funds in the relevant account.

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