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8 th Pangborn Symposium Florence<br />

page 22

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Thank you for your attention! Any questions? 8 th Pangborn Symposium Florence page 22

Page 1 and 2: Customer satisfied Customer neutral
Page 3 and 4: Background / Research questions Kan
Page 5 and 6: 1 2 3 Background / Research questio
Page 7 and 8: 1 Illustration of the product evalu
Page 9 and 10: 1 Illustration of the product evalu
Page 11 and 12: 2. Illustration of the product perc
Page 13 and 14: 3. Data linkage, classification int
Page 15 and 16: 3 Data linkage, classification into
Page 17 and 18: 3 Data linkage, classification into
Page 19 and 20: 3 Data linkage, classification into
Page 21: Management Summary Innovativeness a