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After a very busy summer, it is now time for us to<br />
gear up for what we anticipate to be a profitable<br />
November and December. Traditionally, these<br />
months have kept us all extremely busy with fund<br />
raising deliveries to schools and a variety of other<br />
organizations. We are also anticipating a large<br />
quantity of Christmas hamper deliveries to various<br />
businesses. We’re confident this seasonal business,<br />
along with our regular customers, who had a hand<br />
in keeping us hopping all summer long, will<br />
generate great volumes.<br />
Although it was unfortunate to see a downturn<br />
in business at the beginning of 2002, we are<br />
encouraged by the upturn we have experienced<br />
for the past three months ending in August. The<br />
month of August was exceptionally profitable, with<br />
our revenue exceeding our goal as set out by our<br />
manager, Dave Dietrich. Speaking of Dave, I would<br />
like to take this opportunity to thank him for his<br />
great leadership, positive encouragement and<br />
unwavering support since he became our<br />
manager. It is greatly appreciated and I feel it has<br />
changed the meaning of the word “job” from<br />
“something that has to be done” (as found in<br />
Webster’s) to mean “something that is challenging,<br />
exciting and fun”.<br />
We appreciate the calls from our <strong>Erb</strong> Terminals<br />
when they require our services to help them out of<br />
a jam or when they send customers our way that<br />
require “sudden service”. Sometimes we find<br />
ourselves in a jam of our own and are grateful for<br />
the assistance we receive, especially from<br />
PAGE 8<br />
operations personnel, during those times. We also<br />
appreciate the support of the administration and<br />
shop personnel. The sales force, along with Dave<br />
Dietrich, are working on some new, exciting<br />
business leads for us for the future.<br />
With Bridget (Irene) Diebold off on parental<br />
leave for the past several months, we are grateful<br />
to Julie Brown for her ability to catch on quickly<br />
and for joining our team on such short notice.<br />
Last, but not least, I would like to make<br />
mention of our bread and butter - our drivers.<br />
Admittedly, every employee at <strong>Erb</strong> Expedite plays<br />
an intricate roll in the company’s success. But I am<br />
well aware without the driver’s professionalism,<br />
willingness and ability to do the job right the first<br />
time I wouldn’t have “something that is<br />
challenging, exciting and fun” to do every day.<br />
These owner/operators are: Kevin Schatz - New<br />
Hamburg; Wolf Maydell - Wellesley; Eric Stather -<br />
Belleville; Chris Labelle - Milton; Ranjit Dosangh -<br />
Brampton; Rob Botnick - Toronto hospital runs;<br />
and our most recent addition to the team Bernie<br />
Schmitte - Stratford (who was previously driving<br />
straight truck part-time out of Baden). We’re<br />
thankful he decided to join the <strong>Erb</strong> Expedite team.<br />
Welcome Bernie! Special thanks to the part-time<br />
drivers - Stan <strong>Erb</strong>, Murray Schlueter and John<br />
Steinmann. Every one of these professional drivers’<br />
flexibility, ability and willingness to go at a<br />
moments notice adds up to a job well done!<br />
Bridget Steinmann<br />
Traffic Supervisor