Erban Report - Erb Transport

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Is There A Difference? By Ken Wiseman I have often wondered where the respect for the tractortrailer driver has gone. I spent the last seventeen years in the Aviation industry. I am a pilot, aircraft maintenance engineer and past airline general manager. I have traveled around the world many times and worked with both freight and passenger carrying companies. I have witnessed awestruck individuals when I announce I am a pilot. I have seen the respect commanded by flight crew and am familiar with the pay cheque that goes with it. Looking back on my past career and familiar with the responsibilities of pilots, prompted me to write this account. One early misty morning the dew lay as thick as syrup. Planning the trip, determining routes, checking weather and ensuring I had enough duty day to complete the trip had taken an hour and three cups of coffee. Once ready, it was off to work. I climbed up into the cockpit and turned on the power just prior to performing the walk around. In front of me lay an extensive array of gauges and switches, all of which had to be checked. First, with the power on, I would check all the lights and then proceed to inspect the exterior of this monstrous machine. PAGE 4 Looking for any telltale signs of imminent danger or failure, I checked the tires, all lines and plumbing, fluid levels and controls to name a few. I had to be careful and thorough as anything missed could cause a loss of life should there be an emergency. A quick final check for security of the freight and it was back to the cockpit. I had a long day in front of me and had forty-four thousand pounds of freight to deliver to Dallas, Texas. I fired up the machine and waited for it to warm up. Oil pressure checked, engine RPM good, temperatures and pressures in the green, instruments set, lights on, communications on, I continued. Should anything go wrong with this equipment, the responsibility rested on my shoulders. I had to ensure that every system worked within the correct parameters. On this day, I was not carrying passengers but that did not relieve me of my responsibility. Managing eighty thousand pounds of machine pointed in the wrong direction could have a devastating effect that would equal the Concorde slamming into a hotel. Once ready, I started off on my trip. You see, I have become a professional Truck Driver and often mistakenly call the cab a cockpit. IS THERE A DIFFERENCE?
The Erb Group of Companies Sales Report This was an extremely busy summer with exceptionally heavy volumes for both Erb Transport Limited and Erb International Inc. The heavy volume created stress for most of our departments, particularly operations. A variety of factors contributed to our inability to provide quality service - staffing, late shippers, increased volumes, equipment resources, etc. We believe the worst is behind us with the necessary changes in place to ensure that we are providing quality service. Price increases for Erb International Inc. full Truckload Service to the U.S. are being implemented this fall. We also instituted price increases on August 4, 2002, for many of our Erb Limited customers. Roger Nafziger continues to ensure that the pricing department is operating on all cylinders. Of course, Melissa Hood, Jane Fewkes, Kathy Schuitema, Gwen Yantzi and Elaine Lantz, are the ladies in the department who really rate. Melissa, our Sales Assistant, also contributes to sales issues. She ensures that paperwork flows smoothly, that the Price Book is maintained, and that time lines are maintained for all Erb Limited pricing issues. Our Account Managers, Bill Bresee, Peter Brown, Marty Otten, Doug Waring, and Terry Woody, strive to ensure our customers’ sales needs are met. They all continue to represent the Erb Group in a very professional manner. Even with our service challenges this summer, our customers still value Erb Group as their carrier partner. Our mission continues to be: Service, Satisfaction, and Success. We look forward to completing 2002 successfully, which will carry us into 2003. We thank all departments for the support that you provide to the sales and pricing department. I want to close with these quotes regarding personal responsibility: “Until a person can say deeply and honestly, ‘I am what I am today because of choices I made yesterday,’ that person cannot say, ‘I choose otherwise.’” - Stephen Covey “A man can get discouraged many times, but he is not a failure until he begins to blame somebody else and stops trying.” -John Burroughs “The first step in dealing with any difficulty is to be willing to have it so.” - William James John Jutzi V.P. Sales Six Employees Celebrate 25 Years with Erb! On Sunday, November 17, 2002, four Erb employees and their spouses celebrated their 25th Anniversary at The Waterlot in New Hamburg. Garry MacDonald, Sault Ste. Marie, and Richard Sabourin, Ottawa, will be celebrating at a later date. Cindy Shantz, Robert Lichti, Larry Wettlaufer, and Howard Lebold received special words of thanks, a cheque and an Erb 25th Anniversary watch in recognition of their many years of dedication and commitment to The Erb Group of Companies. Congratulations and thank you! Dorene Rudy-Snyder Editor Erban Report Front Row: Howard Lebold, Cindy Shantz, Wendell Erb Second Row: Robert Lichti, Vernon Erb, Larry Wettlaufer PAGE 5
Page 1 and 2: The Newsletter of The Erb Group of
Page 3: From The General Manager’s Desk..
Page 7 and 8: Erb International Inc. Fall is in t
Page 9 and 10: South Huron Fuels It’s hard to be
Page 11 and 12: Employee Appreciation BBQ Promo Tou
Page 13 and 14: From our Barrie Terminal Hi, everyo
Page 15 and 16: Nouvelles de Montréal Et bien, un
Page 17 and 18: Le vendredi 9 août 2002, Wendell E

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