Aldine I.S.D. Teacher Handbook - Aldine Independent School District
Aldine I.S.D. Teacher Handbook - Aldine Independent School District
Aldine I.S.D. Teacher Handbook - Aldine Independent School District
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<strong>Teacher</strong> <strong>Handbook</strong> 2012-2013<br />
c. Using negative reinforcement for inappropriate behavior; explaining the appropriate<br />
behavior, following a negative reinforcer with a positive reinforcer as soon as possible.<br />
d. Ignoring behavior that is merely attention getting, if possible.<br />
e. Using a regular enforcement schedule when new behaviors are being learned; using an<br />
intermittent reinforcement schedule when previously learned behaviors are correctly<br />
applied.<br />
E. Customer Service Standards<br />
Objective 3 of the <strong>District</strong> Improvement Plan states that <strong>Aldine</strong> <strong>Independent</strong> <strong>School</strong> <strong>District</strong> will<br />
improve parent/community relations by creating a welcoming environment in all campuses, facilities<br />
and departments. <strong>Aldine</strong> ISD has provided or made accessible a handbook to assist employees in<br />
meeting the goals of Objective 3. The handbook was customized for <strong>Aldine</strong> ISD by Turning Point<br />
Solutions, a customer service consulting firm, to ensure that guidelines are current with industry<br />
standards.<br />
<strong>Aldine</strong> ISD expects all employees to follow the guidelines and principles outlined in the Customer<br />
Service Standards <strong>Handbook</strong> including but not limited to:<br />
Physical Environment<br />
o Clean Environment<br />
o Organized Environment<br />
Greeting Stakeholders<br />
o Greeting Visitors with a Smile<br />
o Using Names of Visitors if Known<br />
Communicating with Angry Stakeholders<br />
o Remaining Calm<br />
o Taking Notes to Reinforce Listening<br />
Telephone Communication<br />
o Identifying <strong>School</strong>/Department and Self<br />
o Offering Assistance<br />
Written Communication<br />
o Including Name and Contact Information in Responses<br />
o Expression of Appreciation to Sender<br />
The complete list of customer service guidelines is included in <strong>Aldine</strong> ISD’S Customer Service<br />
Standards <strong>Handbook</strong> located on the E-portal home page under <strong>District</strong> Guidelines, <strong>Handbook</strong>s and<br />
Policies; and on the school district’s home page under Policies and Procedures.<br />
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