Aldine I.S.D. Teacher Handbook - Aldine Independent School District

Teacher Handbook 2012-2013
c. Using negative reinforcement for inappropriate behavior; explaining the appropriate
behavior, following a negative reinforcer with a positive reinforcer as soon as possible.
d. Ignoring behavior that is merely attention getting, if possible.
e. Using a regular enforcement schedule when new behaviors are being learned; using an
intermittent reinforcement schedule when previously learned behaviors are correctly
applied.
E. Customer Service Standards
Objective 3 of the District Improvement Plan states that Aldine Independent School District will
improve parent/community relations by creating a welcoming environment in all campuses, facilities
and departments. Aldine ISD has provided or made accessible a handbook to assist employees in
meeting the goals of Objective 3. The handbook was customized for Aldine ISD by Turning Point
Solutions, a customer service consulting firm, to ensure that guidelines are current with industry
standards.
Aldine ISD expects all employees to follow the guidelines and principles outlined in the Customer
Service Standards Handbook including but not limited to:
Physical Environment
o Clean Environment
o Organized Environment
Greeting Stakeholders
o Greeting Visitors with a Smile
o Using Names of Visitors if Known
Communicating with Angry Stakeholders
o Remaining Calm
o Taking Notes to Reinforce Listening
Telephone Communication
o Identifying School/Department and Self
o Offering Assistance
Written Communication
o Including Name and Contact Information in Responses
o Expression of Appreciation to Sender
The complete list of customer service guidelines is included in Aldine ISD’S Customer Service
Standards Handbook located on the E-portal home page under District Guidelines, Handbooks and
Policies; and on the school district’s home page under Policies and Procedures.
3