Solution Provider Handbook - OCS
Solution Provider Handbook - OCS
Solution Provider Handbook - OCS
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1. VPN Program – Steps to Success<br />
2. VPN Partner Benefits At-a-Glance<br />
3. Get Enabled<br />
Accreditations and Certifications<br />
Partner University<br />
<strong>Solution</strong> Competencies<br />
Specializations<br />
Partner Exchange<br />
Marketing Academy<br />
4. Create Demand<br />
GRID<br />
Partner Marketing Bureau<br />
Website in a Box<br />
Event in a Box<br />
Seminar and Event Support<br />
Market Development Funds (MDF)<br />
Lead Distribution<br />
5. Sell VMware <strong>Solution</strong>s<br />
Volume Purchasing Program (VPP)<br />
Enterprise Licensing Agreements (ELAs)<br />
Support and Subscription (SnS) Renewals<br />
<strong>Solution</strong> Enablement Toolkits (SETs)<br />
6. Earn Rewards<br />
<strong>Solution</strong> Rewards<br />
advantage+<br />
Sales Rewards<br />
Premier Rewards<br />
7. VPN Foundation<br />
Partner Central<br />
Partner Logo and Messaging<br />
Partner Communications: Blogs and Social<br />
Media<br />
Partner Profile and Partner Locator<br />
technical Support<br />
Not for Resale (NFR) and Internal Use Licenses<br />
(IUL)<br />
Partner Support Center<br />
8. Appendix<br />
Partner Central Shortcuts<br />
technical Support<br />
VPN foundation: technical Support<br />
VMware <strong>Solution</strong> <strong>Provider</strong> Partners are given the opportunity to open support incidents in order to resolve technical issues<br />
during the sales and proof-of-concept process.<br />
For each fiscal year of the Program Benefit Term the following support incidents are available at no additional cost:<br />
• Premier <strong>Solution</strong> <strong>Provider</strong>-10 support incidents<br />
• Enterprise <strong>Solution</strong> <strong>Provider</strong>-5 support incidents<br />
• Professional <strong>Solution</strong> <strong>Provider</strong>-2 support incidents<br />
Support Incidents are intended as technical support for installation or configuration questions, and are not intended to assist<br />
in architecting a solution, resolving issues in a VMware <strong>Solution</strong> <strong>Provider</strong>’s or an End-User’s production environment, or as an<br />
escalation path into VMware’s engineering.<br />
Additional support incidents are available for purchase at special Partner pricing (see your VMware IUL pricelist in Partner<br />
Central for eligibility).<br />
We also provide additional support through the Partner Resource Training Library, Vmware Knowledgebase and the Support<br />
Forums. These support programs are excellent resources to find real-life answers to questions that arise during the sales and<br />
deployment cycles.<br />
VMware Technical Support helps support your business by:<br />
• Ensuring you are able to support your deployments of VMware products<br />
• Delivering you access to VMware product experts<br />
• Enabling you to better troubleshoot issues<br />
• Providing you with an extensive technical library developed from real-world scenarios to access when technical issues arise.<br />
• Ensuring you have the support of VMware experts as well as your peers through Support Forums<br />
Eligible Partner: Professional, Enterprise and Premier<br />
URL: www.vmware.com/go/techsupport<br />
<strong>Solution</strong> <strong>Provider</strong> <strong>Handbook</strong> / 29
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