Solution Provider Handbook - OCS

Solution Provider Handbook - OCS Solution Provider Handbook - OCS

12.09.2013 Views

1. VPN Program – Steps to Success 2. VPN Partner Benefits At-a-Glance 3. Get Enabled Accreditations and Certifications Partner University Solution Competencies Specializations Partner Exchange Marketing Academy 4. Create Demand GRID Partner Marketing Bureau Website in a Box Event in a Box Seminar and Event Support Market Development Funds (MDF) Lead Distribution 5. Sell VMware Solutions Volume Purchasing Program (VPP) Enterprise Licensing Agreements (ELAs) Support and Subscription (SnS) Renewals Solution Enablement Toolkits (SETs) 6. Earn Rewards Solution Rewards advantage+ Sales Rewards Premier Rewards 7. VPN Foundation Partner Central Partner Logo and Messaging Partner Communications: Blogs and Social Media Partner Profile and Partner Locator Technical Support Not for Resale (NFR) and Internal Use Licenses (IUL) Partner Support Center 8. Appendix Partner Central Shortcuts Partner Profile and Partner Locator VPN foundation: Partner Profile and Partner Locator Partner Profiles provide valuable information about you and your VMware solutions. Information from the VMware Partner Profile is also used to populate the Partner Locator, which is accessible to customers on vmware.com. The VMware Partner Locator is a comprehensive, online, searchable listing that reflects your relationship with VMware, and promotes your skills, expertise and offerings to customers and prospects as well as VMware sales managers and other employees. Partner Locator and Listing helps support your business by: • Differentiating your business from the competition • Promoting your own solutions • Establish yourself as an expert on VMware solutions Eligible Partner: Professional, Enterprise and Premier To access your Profile, please log-into Partner Central and go to My Profile in the left hand navigation bar. Solution Provider Handbook / 28

1. VPN Program – Steps to Success 2. VPN Partner Benefits At-a-Glance 3. Get Enabled Accreditations and Certifications Partner University Solution Competencies Specializations Partner Exchange Marketing Academy 4. Create Demand GRID Partner Marketing Bureau Website in a Box Event in a Box Seminar and Event Support Market Development Funds (MDF) Lead Distribution 5. Sell VMware Solutions Volume Purchasing Program (VPP) Enterprise Licensing Agreements (ELAs) Support and Subscription (SnS) Renewals Solution Enablement Toolkits (SETs) 6. Earn Rewards Solution Rewards advantage+ Sales Rewards Premier Rewards 7. VPN Foundation Partner Central Partner Logo and Messaging Partner Communications: Blogs and Social Media Partner Profile and Partner Locator technical Support Not for Resale (NFR) and Internal Use Licenses (IUL) Partner Support Center 8. Appendix Partner Central Shortcuts technical Support VPN foundation: technical Support VMware Solution Provider Partners are given the opportunity to open support incidents in order to resolve technical issues during the sales and proof-of-concept process. For each fiscal year of the Program Benefit Term the following support incidents are available at no additional cost: • Premier Solution Provider-10 support incidents • Enterprise Solution Provider-5 support incidents • Professional Solution Provider-2 support incidents Support Incidents are intended as technical support for installation or configuration questions, and are not intended to assist in architecting a solution, resolving issues in a VMware Solution Provider’s or an End-User’s production environment, or as an escalation path into VMware’s engineering. Additional support incidents are available for purchase at special Partner pricing (see your VMware IUL pricelist in Partner Central for eligibility). We also provide additional support through the Partner Resource Training Library, Vmware Knowledgebase and the Support Forums. These support programs are excellent resources to find real-life answers to questions that arise during the sales and deployment cycles. VMware Technical Support helps support your business by: • Ensuring you are able to support your deployments of VMware products • Delivering you access to VMware product experts • Enabling you to better troubleshoot issues • Providing you with an extensive technical library developed from real-world scenarios to access when technical issues arise. • Ensuring you have the support of VMware experts as well as your peers through Support Forums Eligible Partner: Professional, Enterprise and Premier URL: www.vmware.com/go/techsupport Solution Provider Handbook / 29

1. VPN Program – Steps to Success<br />

2. VPN Partner Benefits At-a-Glance<br />

3. Get Enabled<br />

Accreditations and Certifications<br />

Partner University<br />

<strong>Solution</strong> Competencies<br />

Specializations<br />

Partner Exchange<br />

Marketing Academy<br />

4. Create Demand<br />

GRID<br />

Partner Marketing Bureau<br />

Website in a Box<br />

Event in a Box<br />

Seminar and Event Support<br />

Market Development Funds (MDF)<br />

Lead Distribution<br />

5. Sell VMware <strong>Solution</strong>s<br />

Volume Purchasing Program (VPP)<br />

Enterprise Licensing Agreements (ELAs)<br />

Support and Subscription (SnS) Renewals<br />

<strong>Solution</strong> Enablement Toolkits (SETs)<br />

6. Earn Rewards<br />

<strong>Solution</strong> Rewards<br />

advantage+<br />

Sales Rewards<br />

Premier Rewards<br />

7. VPN Foundation<br />

Partner Central<br />

Partner Logo and Messaging<br />

Partner Communications: Blogs and Social<br />

Media<br />

Partner Profile and Partner Locator<br />

Technical Support<br />

Not for Resale (NFR) and Internal Use Licenses<br />

(IUL)<br />

Partner Support Center<br />

8. Appendix<br />

Partner Central Shortcuts<br />

Partner Profile and Partner Locator<br />

VPN foundation: Partner Profile and Partner Locator<br />

Partner Profiles provide valuable information about you and your VMware solutions. Information from the VMware Partner<br />

Profile is also used to populate the Partner Locator, which is accessible to customers on vmware.com. The VMware Partner<br />

Locator is a comprehensive, online, searchable listing that reflects your relationship with VMware, and promotes your skills,<br />

expertise and offerings to customers and prospects as well as VMware sales managers and other employees.<br />

Partner Locator and Listing helps support your business by:<br />

• Differentiating your business from the competition<br />

• Promoting your own solutions<br />

• Establish yourself as an expert on VMware solutions<br />

Eligible Partner: Professional, Enterprise and Premier<br />

To access your Profile, please log-into Partner Central and go to My Profile in the left hand<br />

navigation bar.<br />

<strong>Solution</strong> <strong>Provider</strong> <strong>Handbook</strong> / 28

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