CONFLICT MANAGEMENT The Psychology of conflict and conflict ...

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15. MAKING SENSE OF AN ELUSIVE PHENOMENON 433 Putnam, L. L. (2004). Transformations and critical moments in negotiations. Negotiation Journal, 20, 275–297. Rubin, J. Z. (Ed.). (1981). Dynamics of third party intervention: Kissinger in the Mideast. New York: Praeger. Smith, K. (1989). The movement of conflict in organizations: Splitting and triangulation. Administrative Science Quarterly, 34, 1–20. Ury, W. R., Brett, J. M., & Goldberg, S. B. (1988). Getting disputes resolved: Designing systems to cut the cost of conflict. San Francisco: Jossey-Bass.
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The Psychology of Conflict and Conf
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The Organizational Frontiers Series
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Work Careers: A Developmental Persp
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Lawrence Erlbaum Associates Taylor
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x CONTENTS 8 Conflict Escalation in
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xii SERIES FOREWORD to help support
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xiv CONTRIBUTORS cesses, Group Deci
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xvi CONTRIBUTORS Management. Dr. Cr
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xviii CONTRIBUTORS Karen A. Jehn is
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xx CONTRIBUTORS organization commun
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xxii CONTRIBUTORS Elizabeth E. Umph
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1 Conflict in the Workplace: Source
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1. CONFLICT IN THE WORKPLACE 5 Conf
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1. CONFLICT IN THE WORKPLACE 53 Ury
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2 Conflict at Work Throughout the H
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2. CONFLICT AT WORK THROUGHOUT THE
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3 Communication Processes and Confl
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3. COMMUNICATION PROCESSES AND CONF
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4 Conflict and Group Decision Makin
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4. CONFLICT AND GROUP DECISION MAKI
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150 SCHULZ-HARDT, MOJZISCH, AND VOG
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6 Conflict, Diversity, and Faultlin
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6. CONFLICT, DIVERSITY, AND FAULTLI
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7 Workplace Aggression and Conflict
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7. WORKPLACE AGGRESSION AND CONFLIC
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8 Conflict Escalation in Organizati
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8. CONFLICT ESCALATION IN ORGANIZAT
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9 Conflict, Health, and Well-Being
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9. CONFLICT, HEALTH, AND WELL-BEING
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III Organizational Level of Analysi
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292 GOLDMAN, CROPANZANO, STEIN, AND
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11 Organizational Dispute Resolutio
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11. ORGANIZATIONAL DISPUTE RESOLUTI
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12 Union-Management Conflict: Histo
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12. UNION-MANAGEMENT CONFLICT: HIST
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Page 409 and 410: 386 TERRY AND AMIOT Different psych
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Page 427 and 428: 404 TERRY AND AMIOT lower job satis
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Page 431 and 432: 408 TERRY AND AMIOT Cobb, A. T., Wo
Page 433 and 434: 410 TERRY AND AMIOT Mottola, G. R.,
Page 436: IV Commentaries
Page 439 and 440: 416 SMITH-CROWE, BRIEF, AND UMPHRES
Page 448 and 449: 15 Making Sense of an Elusive Pheno
Page 450 and 451: 15. MAKING SENSE OF AN ELUSIVE PHEN
Page 458 and 459: 16 Theory of Conflict in the Workpl
Page 460 and 461: 16. THEORY OF CONFLICT IN THE WORKP
Page 468 and 469: 17 Conflicts in the Study of Confli
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Page 479 and 480: 456 Author Index Balakrishnan, P. V
Page 481 and 482: 458 Author Index Carel, R. S., 273,
Page 483 and 484: 460 Author Index Donahue, L., 187,
Page 485 and 486: 462 Author Index Gao, G., 112 Gavin
Page 487 and 488: 464 Author Index Hubscher, R., 101,
Page 489 and 490: 466 Author Index Koskenvuo, M., 273
Page 491 and 492: 468 Author Index McCline, R. L., 41
Page 493 and 494: 470 Author Index O’Connell, B. J.
Page 495 and 496: 472 Author Index Riddell, C., 361,
Page 497 and 498: 474 Author Index Srivastava, J., 28
Page 499 and 500: 476 Author Index van Oudenhoven, J.
Page 502 and 503: Subject Index A Avoiding and coping
Page 504 and 505: Subject Index 481 H findings on neg
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Subject Index 483 P theoretical app
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