CONFLICT MANAGEMENT The Psychology of conflict and conflict ...

314 GOLDMAN, CROPANZANO, STEIN, AND BENSON
participate in mediation at far lower rates than individual employees do.
Research that is able to answer questions surrounding this issue will be
valuable to research and practice.
ConClusion
Third-party dispute resolution has exploded in popularity during the
last 20 years or so. It has proven itself to have many advantages over traditional
court-based approaches to resolving conflicts. Yet, there is still
much we do not know or fully appreciate about this phenomenon. We
hope that this chapter offers some fresh insights on this important issue.
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