CONFLICT MANAGEMENT The Psychology of conflict and conflict ...

298 GOLDMAN, CROPANZANO, STEIN, AND BENSON
Name of Rule
1. Dispute-Importance Rule (DI) How important is the dispute to the effectve
functioning of the organization?
2. Time-Pressure Rule (TP) How important is it to resolve the dispute
quickly?
3. Nature of Dispute Rule (ND)
4. Nature of Relations Rule (NR) What is the expected frequency of future workrelated
interactions between the disputants?
5. Commitment-Probability Rule (CP)
6. Disputant-Orientation (DO)
Does the dispute concern the interpretation of
existing rules and arrangements or the changing
of existing rules and arrangement?
If you were to impose a settlement, what is the
probability that the disputants would be
committed to it?
Diagnostic Question
If you were to let the disputants settle their
differences, what is the probability that they
would come to an organizationally compatible
settlement?
fiGure 10.2. rules of diagnosing a situation (elangovan, 1995, pp. 817–819).
High
DI
Low
TP
TP
High
Low
ND
ND
DOS
DOS
High
NR
DOP
DOP
Low
NR
High
Low
High
Low
fiGure 10.3. Managerial third-party conflict intervention (adapted from elangovan,
1995).
CP
CP
CP
CP
CP
CP
Low
Low
High
Low
High
High
High
Low
DO
DO
DO
DO
Low
High
Low
High
High
Low
High
Low
High
Low
High
Low
PCS
MCS
PCS
FCS
MCS
PCS
PCS
ECS
MCS
PCS
ECS
FCS
MCS
LCS