CONFLICT MANAGEMENT The Psychology of conflict and conflict ...

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Series Foreword This is the 26th book in the Organizational Frontiers Series of books initiated by the SIOP. The overall purpose of the series volumes is to promote the scientific status of the field. Ray Katzell first edited the series. He was followed by Irwin Goldstein, Sheldon Zedeck, and Neal Schmitt. The topics of the volumes and the volume editors are chosen by the editorial board, or individuals propose volumes to the editorial board. The series editor and the editorial board then work with the volume editor(s) in planning the volume. The success of the series is evident in the high number of sales (now over 50,000). Volumes have also received excellent reviews and individual chapters as well as volumes have been cited frequently. This volume, edited by Carsten K. W. De Dreu and Michele J. Gelfand, is important because it presents current thinking and research on conflict. Conflict in organizations is pervasive and a necessary aspect of social interactions between people. The editors point out that conflict has substantial consequences for individuals, teams, and organizations in areas such as absenteeism, creativity, communication, social climate, and the quality of group decision making. They also argue there is a close connection between conflict and collaborative work and this connection has become more important with the growing emphasis on collaboration and teams. The volume has other important strengths. Aside from being a truly comprehensive overview of the field, the editors and authors stress repeatedly that conflict in organizations is a multilevel phenomenon, and individual, group, and organizational antecedents and consequences must be considered to truly understand it. The editors do a masterful job of identifying communalities and differences across these levels of analysis. This multilevel emphasis continues throughout the volume. It also presents multiple approaches and disciplines to broaden our perspective on conflict. Finally, it identifies future research needs that will have a significant impact on conflict research for years to come. The editors and chapter authors deserve our gratitude for clearly communicating the nature, application, and implications of the theory and research described in this book. Production of a volume such as this involves the hard work and cooperative effort of many individuals. The editors, the chapter authors, and the editorial board all played important roles in this endeavor. As all royalties from the series volumes are used xi
xii SERIES FOREWORD to help support SIOP, none of the editors or authors receives any remuneration. The editors and authors deserve our appreciation for engaging a difficult task for the sole purpose of furthering our understanding of organizational science. We also want to express our gratitude to Anne Duffy, our editor at Lawrence Erlbaum Associates, who has been a great help in the planning and production of the volume. Robert D. Pritchard University of Central Florida Series Editor
Page 2 and 3: The Psychology of Conflict and Conf
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Page 9 and 10: Lawrence Erlbaum Associates Taylor
Page 11: x CONTENTS 8 Conflict Escalation in
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Page 19 and 20: xviii CONTRIBUTORS Karen A. Jehn is
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2 Conflict at Work Throughout the H
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2. CONFLICT AT WORK THROUGHOUT THE
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3 Communication Processes and Confl
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3. COMMUNICATION PROCESSES AND CONF
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4 Conflict and Group Decision Makin
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4. CONFLICT AND GROUP DECISION MAKI
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150 SCHULZ-HARDT, MOJZISCH, AND VOG
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6 Conflict, Diversity, and Faultlin
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6. CONFLICT, DIVERSITY, AND FAULTLI
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7 Workplace Aggression and Conflict
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7. WORKPLACE AGGRESSION AND CONFLIC
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8 Conflict Escalation in Organizati
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8. CONFLICT ESCALATION IN ORGANIZAT
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9 Conflict, Health, and Well-Being
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9. CONFLICT, HEALTH, AND WELL-BEING
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III Organizational Level of Analysi
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292 GOLDMAN, CROPANZANO, STEIN, AND
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11 Organizational Dispute Resolutio
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11. ORGANIZATIONAL DISPUTE RESOLUTI
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12 Union-Management Conflict: Histo
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12. UNION-MANAGEMENT CONFLICT: HIST
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386 TERRY AND AMIOT Different psych
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388 TERRY AND AMIOT Laboratory stud
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390 TERRY AND AMIOT implies a direc
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392 TERRY AND AMIOT high-status emp
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394 TERRY AND AMIOT ously independe
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396 TERRY AND AMIOT that the eviden
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398 TERRY AND AMIOT it is important
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400 TERRY AND AMIOT Perceptions of
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402 TERRY AND AMIOT Threat 4 3.8 3.
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404 TERRY AND AMIOT lower job satis
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406 TERRY AND AMIOT ConClusions Tak
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408 TERRY AND AMIOT Cobb, A. T., Wo
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410 TERRY AND AMIOT Mottola, G. R.,
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IV Commentaries
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416 SMITH-CROWE, BRIEF, AND UMPHRES
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15 Making Sense of an Elusive Pheno
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15. MAKING SENSE OF AN ELUSIVE PHEN
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436 CARNEVALE processes. However, w
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438 CARNEVALE such as those of Walt
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440 CARNEVALE discussion of escalat
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442 CARNEVALE ments; gain and loss
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444 CARNEVALE Luce, R. D., & Raiffa
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446 TJOSVOLD see them as dishonest
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448 TJOSVOLD me at work.” But thi
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450 TJOSVOLD represented in the Mar
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452 TJOSVOLD This note has identifi
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author index Page references follow
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Author Index 457 Bonoma, T. V., 83,
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Author Index 459 Cronbach, L. J., 4
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Author Index 461 Fang, S. S., 257,
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Author Index 463 Hambrick, D. C., 1
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Author Index 465 Jost, J. T., 417,
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Author Index 467 Li, A., 139, 143 L
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Author Index 469 Mortensen, M., 195
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Author Index 471 Pinkley, R. L., 10
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Author Index 473 Schultz, M., 37, 4
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Author Index 475 Thompson, E. P., 5
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Author Index 477 Williams, K. Y., 4
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480 Subject Index dispersion theori
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482 Subject Index N informational h
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484 Subject Index Theory and resear
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