CONFLICT MANAGEMENT The Psychology of conflict and conflict ...

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Contents Series Foreword xi Contributors xiii I INTRODUCTION: SETTING THE STAGE 1 Conflict in the Workplace: Sources, Functions, and Dynamics Across Multiple Levels of Analysis 3 Carsten K. W. De Dreu and Michele J. Gelfand 2 Conflict at Work Throughout the History of Organizations 55 David Jaffee II INTERPERSONAL AND GROUP LEVELS OF ANALYSIS 3 Communication Processes and Conflict Management 81 Mara Olekalns, Linda L. Putnam, Laurie R. Weingart, and Laurie Metcalf 4 Conflict and Group Decision Making: The Role of Social Motivation 115 Bianca Beersma, Donald E. Conlon, and John R. Hollenbeck 5 Dissent as a Facilitator: Individual- and Group-Level Effects on Creativity and Performance 149 Stefan Schulz-Hardt, Andreas Mojzisch, and Frank Vogelgesang 6 Conflict, Diversity, and Faultlines in Workgroups 179 Karen A. Jehn, Katerina Bezrukova, and Sherry Thatcher 7 Workplace Aggression and Conflict: Constructs, Commonalities, and Challenges for Future Inquiry 211 Jana L. Raver and Julian Barling ix
x CONTENTS 8 Conflict Escalation in Organizations 245 Dean G. Pruitt 9 Conflict, Health, and Well-Being 267 Paul E. Spector and Valentina Bruk-Lee III ORGANIZATIONAL LEVEL OF ANALYSIS 10 The Role of Third Parties/Mediation in Managing Conflict in Organizations 291 Barry M. Goldman, Russell Cropanzano, Jordan Stein, and Lehman Benson III 11 Organizational Dispute Resolution Systems 321 Julie B. Olson-Buchanan and Wendy R. Boswell 12 Union–Management Conflict: Historical Trends and New Directions 353 Ray Friedman, Larry Hunter, and Ying Chen 13 Social Identification Processes, Conflict, and Fairness Concerns in Intergroup Mergers 385 Deborah J. Terry and Cartherine E. Amiot IV COMMENTARIES 14 On the Outside Looking In: Window Shopping for Insights Into Diversity-Driven Conflict 415 Kristin Smith-Crowe, Arthur P. Brief, and Elizabeth E. Umpress 15 Making Sense of an Elusive Phenomenon 425 Deborah M. Kolb 16 Theory of Conflict in the Workplace: Whence and Whither 435 Peter J. Carnevale 17 Conflicts in the Study of Conflict in Organizations 445 Dean Tjosvold Author Index 455 Subject Index 479
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2 Conflict at Work Throughout the H
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2. CONFLICT AT WORK THROUGHOUT THE
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3 Communication Processes and Confl
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3. COMMUNICATION PROCESSES AND CONF
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4 Conflict and Group Decision Makin
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150 SCHULZ-HARDT, MOJZISCH, AND VOG
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6 Conflict, Diversity, and Faultlin
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6. CONFLICT, DIVERSITY, AND FAULTLI
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7 Workplace Aggression and Conflict
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7. WORKPLACE AGGRESSION AND CONFLIC
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8 Conflict Escalation in Organizati
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8. CONFLICT ESCALATION IN ORGANIZAT
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9 Conflict, Health, and Well-Being
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9. CONFLICT, HEALTH, AND WELL-BEING
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III Organizational Level of Analysi
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292 GOLDMAN, CROPANZANO, STEIN, AND
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11 Organizational Dispute Resolutio
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12 Union-Management Conflict: Histo
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12. UNION-MANAGEMENT CONFLICT: HIST
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386 TERRY AND AMIOT Different psych
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388 TERRY AND AMIOT Laboratory stud
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390 TERRY AND AMIOT implies a direc
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392 TERRY AND AMIOT high-status emp
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394 TERRY AND AMIOT ously independe
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396 TERRY AND AMIOT that the eviden
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398 TERRY AND AMIOT it is important
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400 TERRY AND AMIOT Perceptions of
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402 TERRY AND AMIOT Threat 4 3.8 3.
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404 TERRY AND AMIOT lower job satis
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406 TERRY AND AMIOT ConClusions Tak
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408 TERRY AND AMIOT Cobb, A. T., Wo
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410 TERRY AND AMIOT Mottola, G. R.,
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IV Commentaries
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416 SMITH-CROWE, BRIEF, AND UMPHRES
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15 Making Sense of an Elusive Pheno
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15. MAKING SENSE OF AN ELUSIVE PHEN
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436 CARNEVALE processes. However, w
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438 CARNEVALE such as those of Walt
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440 CARNEVALE discussion of escalat
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442 CARNEVALE ments; gain and loss
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444 CARNEVALE Luce, R. D., & Raiffa
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446 TJOSVOLD see them as dishonest
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448 TJOSVOLD me at work.” But thi
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450 TJOSVOLD represented in the Mar
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452 TJOSVOLD This note has identifi
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author index Page references follow
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Author Index 457 Bonoma, T. V., 83,
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Author Index 459 Cronbach, L. J., 4
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Author Index 461 Fang, S. S., 257,
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Author Index 463 Hambrick, D. C., 1
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Author Index 465 Jost, J. T., 417,
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Author Index 467 Li, A., 139, 143 L
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Author Index 469 Mortensen, M., 195
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Author Index 471 Pinkley, R. L., 10
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Author Index 473 Schultz, M., 37, 4
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Author Index 475 Thompson, E. P., 5
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Author Index 477 Williams, K. Y., 4
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480 Subject Index dispersion theori
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482 Subject Index N informational h
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484 Subject Index Theory and resear
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