CONFLICT MANAGEMENT The Psychology of conflict and conflict ...

More documents

Recommendations

Info

Contents Series Foreword xi Contributors xiii I INTRODUCTION: SETTING THE STAGE 1 Conflict in the Workplace: Sources, Functions, and Dynamics Across Multiple Levels of Analysis 3 Carsten K. W. De Dreu and Michele J. Gelfand 2 Conflict at Work Throughout the History of Organizations 55 David Jaffee II INTERPERSONAL AND GROUP LEVELS OF ANALYSIS 3 Communication Processes and Conflict Management 81 Mara Olekalns, Linda L. Putnam, Laurie R. Weingart, and Laurie Metcalf 4 Conflict and Group Decision Making: The Role of Social Motivation 115 Bianca Beersma, Donald E. Conlon, and John R. Hollenbeck 5 Dissent as a Facilitator: Individual- and Group-Level Effects on Creativity and Performance 149 Stefan Schulz-Hardt, Andreas Mojzisch, and Frank Vogelgesang 6 Conflict, Diversity, and Faultlines in Workgroups 179 Karen A. Jehn, Katerina Bezrukova, and Sherry Thatcher 7 Workplace Aggression and Conflict: Constructs, Commonalities, and Challenges for Future Inquiry 211 Jana L. Raver and Julian Barling ix
x CONTENTS 8 Conflict Escalation in Organizations 245 Dean G. Pruitt 9 Conflict, Health, and Well-Being 267 Paul E. Spector and Valentina Bruk-Lee III ORGANIZATIONAL LEVEL OF ANALYSIS 10 The Role of Third Parties/Mediation in Managing Conflict in Organizations 291 Barry M. Goldman, Russell Cropanzano, Jordan Stein, and Lehman Benson III 11 Organizational Dispute Resolution Systems 321 Julie B. Olson-Buchanan and Wendy R. Boswell 12 Union–Management Conflict: Historical Trends and New Directions 353 Ray Friedman, Larry Hunter, and Ying Chen 13 Social Identification Processes, Conflict, and Fairness Concerns in Intergroup Mergers 385 Deborah J. Terry and Cartherine E. Amiot IV COMMENTARIES 14 On the Outside Looking In: Window Shopping for Insights Into Diversity-Driven Conflict 415 Kristin Smith-Crowe, Arthur P. Brief, and Elizabeth E. Umpress 15 Making Sense of an Elusive Phenomenon 425 Deborah M. Kolb 16 Theory of Conflict in the Workplace: Whence and Whither 435 Peter J. Carnevale 17 Conflicts in the Study of Conflict in Organizations 445 Dean Tjosvold Author Index 455 Subject Index 479
Page 2 and 3: The Psychology of Conflict and Conf
Page 4: The Organizational Frontiers Series
Page 7 and 8: Work Careers: A Developmental Persp
Page 9: Lawrence Erlbaum Associates Taylor
Page 13 and 14: xii SERIES FOREWORD to help support
Page 15 and 16: xiv CONTRIBUTORS cesses, Group Deci
Page 17 and 18: xvi CONTRIBUTORS Management. Dr. Cr
Page 19 and 20: xviii CONTRIBUTORS Karen A. Jehn is
Page 21 and 22: xx CONTRIBUTORS organization commun
Page 23 and 24: xxii CONTRIBUTORS Elizabeth E. Umph
Page 26 and 27: 1 Conflict in the Workplace: Source
Page 28 and 29: 1. CONFLICT IN THE WORKPLACE 5 Conf
Page 30 and 31: 1. CONFLICT IN THE WORKPLACE 7 inte
Page 32 and 33: 1. CONFLICT IN THE WORKPLACE 9 Van
Page 34 and 35: 1. CONFLICT IN THE WORKPLACE 11 dep
Page 36 and 37: 1. CONFLICT IN THE WORKPLACE 13 are
Page 38 and 39: 1. CONFLICT IN THE WORKPLACE 15 ide
Page 40 and 41: 1. CONFLICT IN THE WORKPLACE 17 on
Page 42 and 43: 1. CONFLICT IN THE WORKPLACE 19 Sou
Page 44 and 45: 1. CONFLICT IN THE WORKPLACE 21 ide
Page 46 and 47: 1. CONFLICT IN THE WORKPLACE 23 sus
Page 48 and 49: 1. CONFLICT IN THE WORKPLACE 25 Con
Page 50 and 51: 1. CONFLICT IN THE WORKPLACE 27 ees
Page 52 and 53: 1. CONFLICT IN THE WORKPLACE 29 sio
Page 54 and 55: 1. CONFLICT IN THE WORKPLACE 31 foc
Page 56 and 57: 1. CONFLICT IN THE WORKPLACE 33 eit
Page 58 and 59: 1. CONFLICT IN THE WORKPLACE 35 Gel
Page 60 and 61:
1. CONFLICT IN THE WORKPLACE 37 In
Page 62 and 63:
1. CONFLICT IN THE WORKPLACE 39 an
Page 64 and 65:
1. CONFLICT IN THE WORKPLACE 41 bot
Page 66 and 67:
1. CONFLICT IN THE WORKPLACE 43 Bau
Page 68 and 69:
1. CONFLICT IN THE WORKPLACE 45 De
Page 70 and 71:
1. CONFLICT IN THE WORKPLACE 47 Geo
Page 72 and 73:
1. CONFLICT IN THE WORKPLACE 49 Lan
Page 74 and 75:
1. CONFLICT IN THE WORKPLACE 51 Pru
Page 76 and 77:
1. CONFLICT IN THE WORKPLACE 53 Ury
Page 78 and 79:
2 Conflict at Work Throughout the H
Page 80 and 81:
2. CONFLICT AT WORK THROUGHOUT THE
Page 82 and 83:
Page 84 and 85:
Page 86 and 87:
Page 88 and 89:
Page 90 and 91:
Page 92 and 93:
Page 94 and 95:
Page 96 and 97:
Page 98 and 99:
Page 100:
Page 104 and 105:
3 Communication Processes and Confl
Page 106 and 107:
3. COMMUNICATION PROCESSES AND CONF
Page 108 and 109:
Page 110 and 111:
Page 112 and 113:
Page 114 and 115:
Page 116 and 117:
Page 118 and 119:
Page 120 and 121:
Page 122 and 123:
Page 124 and 125:
Page 126 and 127:
Page 128 and 129:
Page 130 and 131:
Page 132 and 133:
Page 134 and 135:
Page 136 and 137:
Page 138 and 139:
4 Conflict and Group Decision Makin
Page 140 and 141:
4. CONFLICT AND GROUP DECISION MAKI
Page 142 and 143:
Page 144 and 145:
Page 146 and 147:
Page 148 and 149:
Page 150 and 151:
Page 152 and 153:
Page 154 and 155:
Page 156 and 157:
Page 158 and 159:
Page 160 and 161:
Page 162 and 163:
Page 164 and 165:
Page 166 and 167:
Page 168 and 169:
Page 170:
Page 173 and 174:
150 SCHULZ-HARDT, MOJZISCH, AND VOG
Page 175 and 176:
Page 177 and 178:
Page 179 and 180:
Page 181 and 182:
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Page 189 and 190:
Page 191 and 192:
Page 193 and 194:
Page 195 and 196:
Page 197 and 198:
Page 199 and 200:
Page 202 and 203:
6 Conflict, Diversity, and Faultlin
Page 204 and 205:
6. CONFLICT, DIVERSITY, AND FAULTLI
Page 206 and 207:
Page 208 and 209:
Page 210 and 211:
Page 212 and 213:
Page 214 and 215:
Page 216 and 217:
Page 218 and 219:
Page 220 and 221:
Page 222 and 223:
Page 224 and 225:
Page 226 and 227:
Page 228 and 229:
Page 230 and 231:
Page 232 and 233:
Page 234 and 235:
7 Workplace Aggression and Conflict
Page 236 and 237:
7. WORKPLACE AGGRESSION AND CONFLIC
Page 238 and 239:
Page 240 and 241:
Page 242 and 243:
Page 244 and 245:
Page 246 and 247:
Page 248 and 249:
Page 250 and 251:
Page 252 and 253:
Page 254 and 255:
Page 256 and 257:
Page 258 and 259:
Page 260 and 261:
Page 262 and 263:
Page 264 and 265:
Page 266 and 267:
Page 268 and 269:
8 Conflict Escalation in Organizati
Page 270 and 271:
8. CONFLICT ESCALATION IN ORGANIZAT
Page 272 and 273:
Page 274 and 275:
Page 276 and 277:
Page 278 and 279:
Page 280 and 281:
Page 282 and 283:
Page 284 and 285:
Page 286 and 287:
Page 288 and 289:
Page 290 and 291:
9 Conflict, Health, and Well-Being
Page 292 and 293:
9. CONFLICT, HEALTH, AND WELL-BEING
Page 294 and 295:
Page 296 and 297:
Page 298 and 299:
Page 300 and 301:
Page 302 and 303:
Page 304 and 305:
Page 306 and 307:
Page 308 and 309:
Page 310 and 311:
Page 312:
III Organizational Level of Analysi
Page 315 and 316:
292 GOLDMAN, CROPANZANO, STEIN, AND
Page 317 and 318:
Page 319 and 320:
Page 321 and 322:
Page 323 and 324:
Page 325 and 326:
Page 327 and 328:
Page 329 and 330:
Page 331 and 332:
Page 333 and 334:
Page 335 and 336:
Page 337 and 338:
Page 339 and 340:
Page 341 and 342:
Page 344 and 345:
11 Organizational Dispute Resolutio
Page 346 and 347:
11. ORGANIZATIONAL DISPUTE RESOLUTI
Page 348 and 349:
Page 350 and 351:
Page 352 and 353:
Page 354 and 355:
Page 356 and 357:
Page 358 and 359:
Page 360 and 361:
Page 362 and 363:
Page 364 and 365:
Page 366 and 367:
Page 368 and 369:
Page 370 and 371:
Page 372 and 373:
Page 374 and 375:
Page 376 and 377:
12 Union-Management Conflict: Histo
Page 378 and 379:
12. UNION-MANAGEMENT CONFLICT: HIST
Page 380 and 381:
Page 382 and 383:
Page 384 and 385:
Page 386 and 387:
Page 388 and 389:
Page 390 and 391:
Page 392 and 393:
Page 394 and 395:
Page 396 and 397:
Page 398 and 399:
Page 400 and 401:
Page 402 and 403:
Page 404 and 405:
Page 406:
Page 409 and 410:
386 TERRY AND AMIOT Different psych
Page 411 and 412:
388 TERRY AND AMIOT Laboratory stud
Page 413 and 414:
390 TERRY AND AMIOT implies a direc
Page 415 and 416:
392 TERRY AND AMIOT high-status emp
Page 417 and 418:
394 TERRY AND AMIOT ously independe
Page 419 and 420:
396 TERRY AND AMIOT that the eviden
Page 421 and 422:
398 TERRY AND AMIOT it is important
Page 423 and 424:
400 TERRY AND AMIOT Perceptions of
Page 425 and 426:
402 TERRY AND AMIOT Threat 4 3.8 3.
Page 427 and 428:
404 TERRY AND AMIOT lower job satis
Page 429 and 430:
406 TERRY AND AMIOT ConClusions Tak
Page 431 and 432:
408 TERRY AND AMIOT Cobb, A. T., Wo
Page 433 and 434:
410 TERRY AND AMIOT Mottola, G. R.,
Page 436:
IV Commentaries
Page 439 and 440:
416 SMITH-CROWE, BRIEF, AND UMPHRES
Page 441 and 442:
Page 443 and 444:
Page 445 and 446:
Page 448 and 449:
15 Making Sense of an Elusive Pheno
Page 450 and 451:
15. MAKING SENSE OF AN ELUSIVE PHEN
Page 452 and 453:
Page 454 and 455:
Page 456:
Page 459 and 460:
436 CARNEVALE processes. However, w
Page 461 and 462:
438 CARNEVALE such as those of Walt
Page 463 and 464:
440 CARNEVALE discussion of escalat
Page 465 and 466:
442 CARNEVALE ments; gain and loss
Page 467 and 468:
444 CARNEVALE Luce, R. D., & Raiffa
Page 469 and 470:
446 TJOSVOLD see them as dishonest
Page 471 and 472:
448 TJOSVOLD me at work.” But thi
Page 473 and 474:
450 TJOSVOLD represented in the Mar
Page 475 and 476:
452 TJOSVOLD This note has identifi
Page 478 and 479:
author index Page references follow
Page 480 and 481:
Author Index 457 Bonoma, T. V., 83,
Page 482 and 483:
Author Index 459 Cronbach, L. J., 4
Page 484 and 485:
Author Index 461 Fang, S. S., 257,
Page 486 and 487:
Author Index 463 Hambrick, D. C., 1
Page 488 and 489:
Author Index 465 Jost, J. T., 417,
Page 490 and 491:
Author Index 467 Li, A., 139, 143 L
Page 492 and 493:
Author Index 469 Mortensen, M., 195
Page 494 and 495:
Author Index 471 Pinkley, R. L., 10
Page 496 and 497:
Author Index 473 Schultz, M., 37, 4
Page 498 and 499:
Author Index 475 Thompson, E. P., 5
Page 500:
Author Index 477 Williams, K. Y., 4
Page 503 and 504:
480 Subject Index dispersion theori
Page 505 and 506:
482 Subject Index N informational h
Page 507:
484 Subject Index Theory and resear
show all

CONFLICT MANAGEMENT The Psychology of conflict and conflict ...

Create successful ePaper yourself

Delete template?

Save as template?