Printworks Customer Guide - Falkirk Council

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Copying To support the Council’s document strategy, our digital copiers now have the capability of online booklet making, including the inserting of colour covers at no extra cost! Jobs can be emailed to the dedicated mailbox copy.centre@falkirk.gov.uk in all Microsoft formats. Large runs and multi-page documents are easily coped with on paper or board. These machines are more like print engines than copiers, so why waste valuable time trying to do that time critical job yourself? Pass it to the professionals. 12,000 prints an hour are available all day, every day. Scanning and Archiving Now there is no need for filing cabinets full of paper files. Turn your hard copy documents into digital files. With the installation of the Micro-press Imposition system we can now take any hard copy job and create a digital file. Once in the digital format we can edit text, add or delete complete pages or just individual logos or pictures and finally provide a PDF for you to print from or archive. Contact us for further information and a personal demonstration. Finishing Don’t let a poorly finished document ruin the presentation of your print work. We have the full range to choose from; wire, comb binding, stapling, folding, as well as numbering and perforating. Plus, we have the ability to insert colour covers and inserts into booklets online to give that quality finish at no extra cost. “ by Printworks. I am delighted (but not surprised) with the quality of the final output, so thank you all so much for all the work you have put into this project. Derek Blues, MCN Manager, NHS Forth Valley Without Printworks, Community Green Initiative could not function successfully. We have been working with Printworks since 2008 on so many projects we have lost count - from posters to booklets to banners to leaflets to newsletters. The quality of their work, their courtesy and willingness to guide and help us get the best product for the best value has become something we can rely on. We have compared and we know their prices are the best for the quality of work. We are a local customer and expect to continue to be! Michelle McLagan, Community Green Initiative, Dunipace & Denny ““ print falkirk printworks “As usual, an absolutely first class job “ excellence and it is a place where customers come first. Nothing is a problem to the staff. Beverley Ferguson, Parents Officer/Complaints Officer, Falkirk Council Education Services I have worked with Printworks to deliver a number of varied jobs from booklets and banners, stickers and leaflets, and calendars and diaries. They always deliver goods to a high standard whether you need 60 or 60,000 and no matter what the timescales are. Staff are always available to give updates or make last minute design changes and can help from the start of any project or can just step in at the point where you need them. I go back to them again and again. Frances Chambers, Waste Minimisation Advisor ““ For general information, quotes, etc: enquiry.printworks@falkirk.gov.uk For print files and pre-press information: printworks@falkirk.gov.uk For copying files and mailing databases: copy.centre@falkirk.gov.uk AANNEE FFO ORR AA' Falkirk Council Chief Executive Office Governance “Printworks delivers a service of
Do remember to complete a print requisition form for all jobs; the job reference number helps us to help you with the progress on your order. Do co-ordinate your printing; check with colleagues that you are not requesting the same job (it does happen). Do make any comments and suggestions you feel can improve our performance. Do tell us if this job is part of a larger order; for instance, we can provide help and guidance on mailing and personalisation. Producing what you need, when you need it In the financial year 2011/12, we produced 4224 jobs, 91.8% of which were delivered on time; 8% were delivered earlier than the delivery date requested with only 0.2% classified as being later than the delivery date agreed. Our job range continues to be diverse and varied - from the standard 1000 A4 letterheads to the 12pp A4 x 16k full colour “In the Neighbourhood” tenants newsletters (the largest job we produce, which we also mail out). They are all for discerning customers working to tight deadlines and to even tighter budgets. Since 2006, we have introduced a retrospective discount scheme and £116,870 has already been returned to Services on a prorata basis linked to spend. When we surpass the financial targets set by Finance, any excess surplus is returned to each Service by this pro-rata method. In financial year 2009/10 a £40,000 rebate was returned whilst in the most recent year 2010/2011 £23,000 was returned. Surplus for 2011/12 is still being calculated. However, it is expected to be in the region of £60,000. This is a deliberate strategy which we are committed to continuing to ensure that the more support we receive from each Service, the bigger the rebate they enjoy. The 10 Year Story... So Far Yearly Comparisons Year: 2001/2002 2002/2003 2003/2004 2004/2005 2006/2007 Total: £486,456.28 £499,900.82 £549,809.15 £624,795.76 £768,791.91 Year: 2007/2008 2008/2009 2009/2010 2010/2011 2011/2012 Total: £778,614.65 £781,307.16 £869.421.21 £813,882.71 £862,127.24 print falkirk printworks Don’t be afraid to ask for advice or alternatives on any print/copy job. Don’t be vague; give precise information as to your exact requirements. We will go that extra mile if we can. Don’t think your ledger code is enough; the more details we have the better. Don’t go elsewhere; make Printworks your first choice for all your printing, copying, mailing and inserting work. 339 (8%) For general information, quotes, etc: enquiry.printworks@falkirk.gov.uk For print files and pre-press information: printworks@falkirk.gov.uk For copying files and mailing databases: copy.centre@falkirk.gov.uk 7 (0.2%) Early Late On Time Total: 4224 3878 (91.8%) AANNEE FFO ORR AA' Falkirk Council Chief Executive Office Governance
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Printworks Customer Guide - Falkirk Council

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