Printworks Customer Guide - Falkirk Council

print2inspire
print2choice
print2communicate
falkirk printworks
units 6 - 7 castle place, bankside industrial estate, falkirk fk2 7xb
t 01324 501490 f 01324 501491
e enquiry.printworks@falkirk.gov.uk
e printworks@falkirk.gov.uk
e copy.centre@falkirk.gov.uk
john watt printworks manager
issue 4 4/12
Customer Guide
print
falkirk
printworks
AANNEE FFO ORR AA''
Falkirk Council
Chief Executive Office
Governance

print
falkirk
printworks
print
falkirk
printworks
is the in-house printing service of Falkirk Council, providing
a true one-stop print service to the Council and other public
and not for profit organisations.
The demands of the Council and partner organisations are many and varied, therefore we are fully experienced in all aspects
of the print process from stationery and business forms to all kinds of marketing material in one, two and full colour.
Our external client base has grown considerably over the last 3-4 years and now accounts for 30% of our total turnover.
They include:
NHS Forth Valley CVS Falkirk Stirling Council Local Tenants Associations
Clackmannanshire Council Central Scotland Police Helix Trust Falkirk Community Trust
Local Community Councils Scottish Further Education Unit (SFEU)
Communicate clearly and inspire your target audience
With our full range of services at Falkirk Printworks, you have a ready-made solution to all your print and marketing needs.
From typesetting and design to print, from high volume copying to digital colour printing and from inserting/mailing to
fulfilment, you will find Printworks is the ideal partner to support all your business objectives.
print2communicate • print2inspire • print2choice
Typesetting/ Using industry standard Apple Macs, we will ensure all your material complies with both the Council’s and
design FCT Corporate Standards as well our other external public sector clients. Files are now accepted via our FTP
site (see our Plant List & Artwork Information brochure for more details).
Litho print In 1, 2 and 4 colour process, our presses have capacity to deal with anything from a simple form to the
housing newsletter, “In the Neighbourhood”, at 16,000, 12pp A4 size, plus insert and mailing.
Copying 12,000 A4 mono copies an hour available all day, every day.
Finishing Folding, booklet making, laminating, wire and comb binding; we have the full range at our disposal.
Digital colour Top quality colour printing on gloss, matt and silk stock in weights from 100gsm to 350gsm. The best value
choice for print runs up to 750 copies.
Wide format A1, A2 and A0 posters are available as well as banner stands at 800mm and 1000mm wide by 2 metres high,
all in vivid full colour.
Inserting and Not only will we print your job, we will insert and mail it as well. There is no need for labour intensive hand
mailing inserting - we can insert up to 6 enclosures (depending on size) to an outgoing C5 mailing window
envelope, guaranteeing you get the maximum mailing discount available. Any quantity from 200 onwards
qualifies - contact us now.
For general information, quotes, etc:
enquiry.printworks@falkirk.gov.uk
For print files and pre-press information:
printworks@falkirk.gov.uk
For copying files and mailing databases:
copy.centre@falkirk.gov.uk
AANNEE FFO ORR AA'
Falkirk Council
Chief Executive Office
Governance

Design
Using state of the art Apple Macs and printing industry standard software, our experienced staff can prepare the print ready
files for all your newsletters, posters and marketing material.
If we are printing direct from your Word, Publisher, PowerPoint and Excel files, we will check your logos and graphics comply
with corporate standards and simply get on with the job.
If you need a PDF emailed back to you for uplifting to the intranet, then that is all part of the service.
We can accept work by e-mail or, alternatively for larger files, by using our FTP site “FileZilla” (see our Plant List & Artwork
Information brochure for more details).
Digital Colour
For top quality production colour, the Xerox DC700 is the answer to all your short run print on demand needs. We produce
over 60,000 colour prints per month from business cards to prestige reports. For those just-in-time jobs, a same day or next
day service is the norm with many customers preferring to email their files to us as a PDF or in Word, Publisher and
PowerPoint. This print on demand service means you can target your print run to match your budget and cut down on
unnecessary waste by ordering too many copies. If the need arises, run lengths can be as low as single figures and all print
files are archived for easy retrieval or any additional copies so we can get into production within hours.
We now also offer an on-the-run personalisation service. This is ideal for certificates or for direct marketing to key clients and
does not cost any extra! Multiple lines of text can be placed on one piece of common artwork to give a real professional look
and give the document added value.
We can print on a wide range of stocks - silk, gloss, uncoated and even recycled. The quality is as near litho as possible as the
press is controlled by a Fiery RIP to ensure industry standard colour.
DI (Direct Imaging) & 1/2 Colour Conventional Litho Print
The Presstek 52DI press (installed January 2012) combines the highest quality offset printing with the ease-of-use, automation
and efficiency of digital printing. The entire printing operation is automated - from plate advancing to imaging, printing and
cleaning - in one compact, easy-to-use system. High quality results are easy to achieve, and we can print high volumes and
more jobs every shift... best value?
The key features of our new Presstek 52DI digital press are:
• All-digital workflow efficiency
• Highest quality of four-colour offset printing
• 300 Ipi and stochastic (FM) screening
• Print on a wide range of stocks from heavy card stock
to onion skin
• Automated set-up and printing with 10 minute makeready,
including imaging
• Waterless printing for superior colour range and image
definition
• Eliminates the equipment, labour, materials and costs of
off-press platemaking
• Environmentally friendlyWaterless
Environmental Advantages
Presstek DI is an environmentally superior process over
other printing methods. Environmentally friendly
features include chemistry-free imaging, reduced
paper waste, and waterless printing - which eliminates
waste water and significantly reduces VOC emissions.
print
falkirk
printworks
For general information, quotes, etc:
enquiry.printworks@falkirk.gov.uk
For print files and pre-press information:
printworks@falkirk.gov.uk
For copying files and mailing databases:
copy.centre@falkirk.gov.uk
printing
eliminates the need to
control ink/water balance.
It reproduces a larger range
of colours and sharper,
better defined images than
other processes, with
minimal dot gain
during printing.
AANNEE FFO ORR AA'
Falkirk Council
Chief Executive Office
Governance

Copying
To support the Council’s document strategy, our digital copiers now have the capability of online booklet making, including
the inserting of colour covers at no extra cost! Jobs can be emailed to the dedicated mailbox copy.centre@falkirk.gov.uk in all
Microsoft formats. Large runs and multi-page documents are easily coped with on paper or board. These machines are more
like print engines than copiers, so why waste valuable time trying to do that time critical job yourself? Pass it to the
professionals. 12,000 prints an hour are available all day, every day.
Scanning and Archiving
Now there is no need for filing cabinets full of paper files. Turn your hard copy documents into digital files. With the
installation of the Micro-press Imposition system we can now take any hard copy job and create a digital file. Once in the
digital format we can edit text, add or delete complete pages or just individual logos or pictures and finally provide a PDF for
you to print from or archive. Contact us for further information and a personal demonstration.
Finishing
Don’t let a poorly finished document ruin the presentation of your print work. We have the full range to choose from; wire,
comb binding, stapling, folding, as well as numbering and perforating. Plus, we have the ability to insert colour covers and
inserts into booklets online to give that quality finish at no extra cost.
“
by Printworks. I am delighted (but
not surprised) with the quality of the final
output, so thank you all so much for
all the work you have put into this
project.
Derek Blues,
MCN Manager, NHS Forth Valley
Without Printworks, Community
Green Initiative could not function
successfully. We have been working with
Printworks since 2008 on so many projects we
have lost count - from posters to booklets to
banners to leaflets to newsletters. The quality
of their work, their courtesy and willingness to
guide and help us get the best product for the
best value has become something we can rely
on. We have compared and we know their
prices are the best for the quality of work. We
are a local customer and expect to
continue to be!
Michelle McLagan,
Community Green Initiative, Dunipace & Denny
““
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falkirk
printworks
“As usual, an absolutely first class job
“
excellence and it is a place where
customers come first. Nothing is a
problem to the staff.
Beverley Ferguson,
Parents Officer/Complaints Officer,
Falkirk Council Education Services
I have worked with Printworks to
deliver a number of varied jobs from
booklets and banners, stickers and leaflets, and
calendars and diaries. They always deliver goods
to a high standard whether you need 60 or
60,000 and no matter what the timescales are.
Staff are always available to give updates or
make last minute design changes and can help
from the start of any project or can just step in
at the point where you need them. I
go back to them again and again.
Frances Chambers,
Waste Minimisation Advisor
““
For general information, quotes, etc:
enquiry.printworks@falkirk.gov.uk
For print files and pre-press information:
printworks@falkirk.gov.uk
For copying files and mailing databases:
copy.centre@falkirk.gov.uk
AANNEE FFO ORR AA'
Falkirk Council
Chief Executive Office
Governance
“Printworks delivers a service of

Do remember to complete a print requisition form for all
jobs; the job reference number helps us to help you with
the progress on your order.
Do co-ordinate your printing; check with colleagues that
you are not requesting the same job (it does happen).
Do make any comments and suggestions you feel can
improve our performance.
Do tell us if this job is part of a larger order; for instance, we
can provide help and guidance on mailing and
personalisation.
Producing what you need, when you need it
In the financial year 2011/12, we produced 4224 jobs, 91.8% of which were
delivered on time; 8% were delivered earlier than the delivery date
requested with only 0.2% classified as being later than the delivery date
agreed.
Our job range continues to be diverse and varied - from the standard 1000
A4 letterheads to the 12pp A4 x 16k full colour “In the Neighbourhood”
tenants newsletters (the largest job we produce, which we also mail out).
They are all for discerning customers working to tight deadlines and to
even tighter budgets.
Since 2006, we have introduced a retrospective discount scheme and £116,870 has already been returned to Services on a prorata
basis linked to spend.
When we surpass the financial targets set by Finance, any excess surplus is returned to each Service by this pro-rata method.
In financial year 2009/10 a £40,000 rebate was returned whilst in the most recent year 2010/2011 £23,000 was returned.
Surplus for 2011/12 is still being calculated. However, it is expected to be in the region of £60,000.
This is a deliberate strategy which we are committed to continuing to ensure that the more support we receive from each
Service, the bigger the rebate they enjoy.
The 10 Year Story... So Far
Yearly Comparisons
Year: 2001/2002 2002/2003 2003/2004 2004/2005 2006/2007
Total: £486,456.28 £499,900.82 £549,809.15 £624,795.76 £768,791.91
Year: 2007/2008 2008/2009 2009/2010 2010/2011 2011/2012
Total: £778,614.65 £781,307.16 £869.421.21 £813,882.71 £862,127.24
print
falkirk
printworks
Don’t be afraid to ask for advice or alternatives on any
print/copy job.
Don’t be vague; give precise information as to your exact
requirements. We will go that extra mile if we can.
Don’t think your ledger code is enough; the more details
we have the better.
Don’t go elsewhere; make Printworks your first choice for
all your printing, copying, mailing and inserting
work.
339 (8%)
For general information, quotes, etc:
enquiry.printworks@falkirk.gov.uk
For print files and pre-press information:
printworks@falkirk.gov.uk
For copying files and mailing databases:
copy.centre@falkirk.gov.uk
7 (0.2%)
Early
Late
On Time
Total: 4224
3878 (91.8%)
AANNEE FFO ORR AA'
Falkirk Council
Chief Executive Office
Governance

Get stuffed!
No more labour intensive hand inserting. We now have the facility to be the true one stop print provider for all
your mailing requirements.
Whether it’s a letter, a return envelope or an information booklet/leaflet, then not only can we print it for you - we can
collate all parts and mail it all out as well - all part of the Printworks service. So if you are planning any type of
communication, be it a survey, a newsletter mailing or any type of direct marketing, then give us a call to book your personal
demonstration.
With the Neopost DS 86, we can now...
• Save YOU time - by not having staff hand stuffing envelopes.
• Save YOU money - by folding and inserting everything into a C5 envelope you get the benefit of the reduced postage.
• Save US time and money - by doing this in-house and not outsourcing, we can turnaround jobs quicker and reduce our
costs to you by at least 50%.
• We are now set up with our own TNT account via a national Government contract. This is for volumes of over 200 items.
Guaranteed cost of 24.5p per item, subject to sight of data file supplied.
print
falkirk
printworks
For general information, quotes, etc:
enquiry.printworks@falkirk.gov.uk
For print files and pre-press information:
printworks@falkirk.gov.uk
For copying files and mailing databases:
copy.centre@falkirk.gov.uk
AANNEE FFO ORR AA'
Falkirk Council
Chief Executive Office
Governance

Go Large!
...with the Canon 8100 wide format printer.
Printworks have brought wide format printing in-house with prices 50% lower than our previous external supplier.
• An ideal solution to promote and support any new service or initiative.
• Each poster or banner can be personalised to match any venue/site at no extra cost.
• Laminating up to A1 size.
• Adds greater impact to existing publicity material, i.e. brochures, leaflets.
• Vivid photographic quality colour.
• Various stocks available to suit both outdoor and indoor applications.
Contact us now for further details or to arrange a demonstration.
A2 = 420x594mm A1 = 594x841mm A0 = 841x1189mm
print
falkirk
printworks
For general information, quotes, etc:
enquiry.printworks@falkirk.gov.uk
For print files and pre-press information:
printworks@falkirk.gov.uk
For copying files and mailing databases:
copy.centre@falkirk.gov.uk
A2* £7
A2 + laminate £9
A1* £12
A1 + laminate £15
A0* £16
A0 + laminate £20
*print only from file supplied
Grasshopper
Banner Stands
(2000mm x 800mm) now
printed in-house for
£90 - includes
carry case.
AANNEE FFO ORR AA'
Falkirk Council
Chief Executive Office
Governance