High front guttering advisory committee report - NSW Fair Trading ...
High front guttering advisory committee report - NSW Fair Trading ...
High front guttering advisory committee report - NSW Fair Trading ...
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them has confused rather than clarified the central issue concerning a “systemic problem” regarding<br />
high <strong>front</strong>ed <strong>guttering</strong>. As detailed previously, this <strong>report</strong> instead views systemic failure in terms of<br />
BCA performance requirements and reiterates that this is the only mandatory part of the BCA. Noncompliance<br />
with Deemed to Satisfy options– such as AS3500 -is only relevant where such documents<br />
are used as the stated means of complying with the BCA performance requirements on a specific<br />
project. In other instances, such detail is irrelevant.<br />
7 Evidence of Systemic Failure of <strong>High</strong> <strong>front</strong>ed <strong>guttering</strong><br />
Using the previously mentioned onus on BCA performance requirements, the Committee reviewed a<br />
number of sources of information discussed under appropriate sub-headings below.<br />
Local Councils<br />
The Committee wrote to all councils in <strong>NSW</strong> and asked for advice on evidence of high <strong>front</strong>ed<br />
<strong>guttering</strong> problems. None of the nine councils that responded <strong>report</strong>ed examples of specific<br />
breaches of the BCA or AS3500.<br />
One council commented that it is possible that some products, which had been installed prior to<br />
council having been made aware some 18 months ago that there might be an issue with non-<br />
compliance with the BCA or Australian Standards, might not comply. The council has introduced<br />
certification requirements for <strong>guttering</strong> installation similar to those for the installation of BASIX<br />
measures, smoke detectors and bushfire protection measures.<br />
One council noted that it was aware from industry association publications that in some cases poorly<br />
designed high <strong>front</strong>ed <strong>guttering</strong> can cause an overflow of water back to the dwelling. The council<br />
considers that proper installation of <strong>guttering</strong> is largely dependent on making home owners aware<br />
of the problems associated with high <strong>front</strong>ed <strong>guttering</strong> and has therefore imposed an <strong>advisory</strong> note<br />
on all approvals: “Applicants are advised to ensure all gutters are designed and installed in<br />
accordance with the BCA and the revised Australian standards.” The council has also resolved to<br />
develop an education /information campaign on high <strong>front</strong>ed <strong>guttering</strong> including the dangers of<br />
<strong>guttering</strong> that does not comply with the BCA and Australian Standards.<br />
Another council advised that its building surveyors were concerned that many high <strong>front</strong>ed <strong>guttering</strong><br />
systems were installed contrary to the specific provisions of the BCA and Australian Standards and<br />
had recommended that they be banned, subject to similar certification provisions as smoke alarms,<br />
or be manufactured differently so that there is a space between the gutter and the fascia board.<br />
<strong>NSW</strong> <strong>Fair</strong> <strong>Trading</strong> Complaints Data<br />
Quantitative data<br />
<strong>NSW</strong> <strong>Fair</strong> <strong>Trading</strong> maintains a database system known as CAS (Customer Assistance Service) to<br />
record all enquiries and complaints lodged with <strong>Fair</strong> <strong>Trading</strong>. It utilises word searches of the<br />
database to determine the incidence of certain types of complaints and has been in use for home<br />
building complaints since late 2007. For this reason, searches for <strong>guttering</strong> complaints were limited<br />
to a period from late 2007 to December 2010.<br />
A filtering approach was used by <strong>Fair</strong> <strong>Trading</strong> analysts to find relevant cases beginning with the word<br />
“gutter” and then using additional words such as “overflow”, “water penetration”, “water ingress”<br />
and “water damage” in various permutations. Cases arising from this search were then individually<br />
reviewed by <strong>Fair</strong> <strong>Trading</strong> analysts to exclude unwanted cases relating to things like road gutters,<br />
stormwater gutters and box gutters etc. Ultimately, 34 files that had direct relevance to eaves<br />
<strong>guttering</strong> problems were reviewed personally by the Committee. The Committee found that the<br />
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