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High front guttering advisory committee report - NSW Fair Trading ...

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them has confused rather than clarified the central issue concerning a “systemic problem” regarding<br />

high <strong>front</strong>ed <strong>guttering</strong>. As detailed previously, this <strong>report</strong> instead views systemic failure in terms of<br />

BCA performance requirements and reiterates that this is the only mandatory part of the BCA. Noncompliance<br />

with Deemed to Satisfy options– such as AS3500 -is only relevant where such documents<br />

are used as the stated means of complying with the BCA performance requirements on a specific<br />

project. In other instances, such detail is irrelevant.<br />

7 Evidence of Systemic Failure of <strong>High</strong> <strong>front</strong>ed <strong>guttering</strong><br />

Using the previously mentioned onus on BCA performance requirements, the Committee reviewed a<br />

number of sources of information discussed under appropriate sub-headings below.<br />

Local Councils<br />

The Committee wrote to all councils in <strong>NSW</strong> and asked for advice on evidence of high <strong>front</strong>ed<br />

<strong>guttering</strong> problems. None of the nine councils that responded <strong>report</strong>ed examples of specific<br />

breaches of the BCA or AS3500.<br />

One council commented that it is possible that some products, which had been installed prior to<br />

council having been made aware some 18 months ago that there might be an issue with non-<br />

compliance with the BCA or Australian Standards, might not comply. The council has introduced<br />

certification requirements for <strong>guttering</strong> installation similar to those for the installation of BASIX<br />

measures, smoke detectors and bushfire protection measures.<br />

One council noted that it was aware from industry association publications that in some cases poorly<br />

designed high <strong>front</strong>ed <strong>guttering</strong> can cause an overflow of water back to the dwelling. The council<br />

considers that proper installation of <strong>guttering</strong> is largely dependent on making home owners aware<br />

of the problems associated with high <strong>front</strong>ed <strong>guttering</strong> and has therefore imposed an <strong>advisory</strong> note<br />

on all approvals: “Applicants are advised to ensure all gutters are designed and installed in<br />

accordance with the BCA and the revised Australian standards.” The council has also resolved to<br />

develop an education /information campaign on high <strong>front</strong>ed <strong>guttering</strong> including the dangers of<br />

<strong>guttering</strong> that does not comply with the BCA and Australian Standards.<br />

Another council advised that its building surveyors were concerned that many high <strong>front</strong>ed <strong>guttering</strong><br />

systems were installed contrary to the specific provisions of the BCA and Australian Standards and<br />

had recommended that they be banned, subject to similar certification provisions as smoke alarms,<br />

or be manufactured differently so that there is a space between the gutter and the fascia board.<br />

<strong>NSW</strong> <strong>Fair</strong> <strong>Trading</strong> Complaints Data<br />

Quantitative data<br />

<strong>NSW</strong> <strong>Fair</strong> <strong>Trading</strong> maintains a database system known as CAS (Customer Assistance Service) to<br />

record all enquiries and complaints lodged with <strong>Fair</strong> <strong>Trading</strong>. It utilises word searches of the<br />

database to determine the incidence of certain types of complaints and has been in use for home<br />

building complaints since late 2007. For this reason, searches for <strong>guttering</strong> complaints were limited<br />

to a period from late 2007 to December 2010.<br />

A filtering approach was used by <strong>Fair</strong> <strong>Trading</strong> analysts to find relevant cases beginning with the word<br />

“gutter” and then using additional words such as “overflow”, “water penetration”, “water ingress”<br />

and “water damage” in various permutations. Cases arising from this search were then individually<br />

reviewed by <strong>Fair</strong> <strong>Trading</strong> analysts to exclude unwanted cases relating to things like road gutters,<br />

stormwater gutters and box gutters etc. Ultimately, 34 files that had direct relevance to eaves<br />

<strong>guttering</strong> problems were reviewed personally by the Committee. The Committee found that the<br />

16

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