Eurostar Junior Traveller – Conditions Générales

Eurostar Junior Traveller – General Conditions
1- Introduction:
1.1 The Eurostar Junior Traveller service is a trial to assess the feasibility of introducing an “unaccompanied
minors” service, delivered by qualified accompanying staff, on Eurostar trains.
1.2 The trial service is to be run on 24 designated trains between Paris Nord and St Pancras International
during weekends, between Tuesday 7 th May 2013 and Sunday 2 nd June 2013 (see list below) and is
subject to availability. Sales for the trial service open on Tuesday 16 th April and close 7 days before
departure of the relevant train.
2- Booking the service:
2.1 The Eurostar Junior Traveller service is available for children aged between 8 and 15 years old
(inclusive).
2.2 For the purposes of the trial, tickets can only be booked via the Eurostar Contact Centre and you must
have an email address to access the Eurostar Junior Traveller service.
If calling from the UK: +44 (0) 8448 220 108
If calling from France: +33 (0)1 70 70 99 50
Eurostar Contact Centre opening hours (UK time):
8am to 7pm Monday to Friday
9am to 5pm Saturday
9am to 5pm Sunday & UK Bank Holidays
2.3 To access the Eurostar Junior Traveller service, it is necessary to purchase one standard class Eurostar
Junior Traveller ticket on one of the designated trains, at the special fare of 150 EUR/ 120 GBP for a
return ticket (or 75 EUR/60 GBP for a single ticket). This fare is subject to availability. No fee is charged
for the Eurostar Junior Traveller service in addition to the ticket price.
2.4 The Eurostar ticket and provision of the Eurostar Junior Travellers service will be booked in two parts and
you will receive two separate confirmation emails:
(i) Confirmation of the train ticket booking and ticket details; and
(ii) Confirmation of the Eurostar Junior Traveller service booking, service details and next steps.
2.5 The Eurostar Junior Traveller service confirmation will include a Consent Form which you must print,
read, sign and return to us on the departure day. We are unable to provide the Eurostar Junior Traveller
service where the Consent Form has not been signed by the appropriate persons and fully completed.
2.6 On the day of departure, your child must be accompanied by you (or an adult nominated by you) to the
departure station the person accompanying the child will need to give the completed Consent Form to
the Eurostar staff at the station.
2.7 If your child has disabilities or allergies, you must inform the Eurostar Contact Centre team about this at
the time of booking. If your child travels in a wheelchair, you must inform Eurostar at the time of
booking in order that a wheelchair space can be booked on board. Assistance to children with disabilities
using the Eurostar Junior Traveller service will be provided on the same basis as assistance is provided to
other persons travelling on board Eurostar with a disability. The Eurostar Junior Traveller service is
designed to accompany and supervise children during travel, we are not able to provide specialist care
services or provide medical assistance during the journey (for example, the administration of
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General Conditions - Eurostar Junior Traveller

medication). You agree to notify to Eurostar any medical information that could impact the travel
conditions of your child, failing which could lead Eurostar to refuse the access to the Eurostar Junior
Traveller service.
2.8 Your child will need to remain with Eurostar Junior Traveller staff for the entire length of the train
journey. Refreshments will not be provided as part of the Eurostar Junior Traveller service and your child
will not be permitted to visit the bar buffet during their journey. You are required to provide your child
with a beverage and a snack for them to consume on the trip.
3- Cancellation and exchange:
3.1 Train Tickets:
Train tickets for the Eurostar Junior Traveller service are exchangeable and refundable before
departure by paying a fee of 30 GBP/40 EUR and the difference in price with the next available fare if
required.
3.2 Eurostar Junior Traveller Service:
The booking of the Eurostar Junior Traveller service is strictly personal and is not transferable, however:
(i) the service date can be changed up to seven days before departure (subject to availability on
designated trains during the trial period and, as stated above, the conditions of the ticket
purchased).
(ii) the service can be cancelled up to seven days before departure.
3.3 Exchange, refund and cancellation of the train ticket, as well as exchange and cancellation of the service
can only be performed by calling the Eurostar Contact Centre.
4- Declaration of parent/guardian:
4.1 The carriage of your child is subject to the Eurostar Conditions of Carriage.
4.2 You guarantee that you have legal responsibility for the child to whom the booking relates and are able
to give permission for the child to travel unaccompanied.
4.3 You warrant the accuracy of the information on the Consent Form to us.
4.4 You confirm that your child does not require special medical care/assistance during the journey. You
acknowledge that we are not responsible for administering any medication to your child nor are we in
any way liable in respect of the administration (or non administration) of such medication.
4.5 You confirm that your child is in possession of all documents (passport, visas etc.) required by the
relevant authorities for your child to travel.
4.6 To the maximum extent permitted by law, you agree to hold us harmless together with each of our
officers, agents and employees against all claims made by or on behalf of the child and/or any other
person arising out of the your child’s travel and/or care.
5- Departure and Arrival conditions:
5.1 You confirm that you have arranged for your child to be escorted to departure and collected upon arrival
by the persons mentioned on the Consent Form.
You confirm that:
(i) the person assigned by you to escort your child to departure will arrive at the designated
assembly point at least one hour and thirty minutes before the scheduled departure time and has been
instructed to remain at the station until the train has departed. If you arrive later than 1 hour and 30
minutes before train departure, we cannot guarantee your child access to the train.
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General Conditions - Eurostar Junior Traveller

(ii) the person assigned by you to collect your child has been advised to arrive at the arrival station at
least 15 minutes prior to the scheduled arrival time for the train your child is travelling on.
It is your responsibility to ensure that these arrangements have been complied with.
5.2 Upon arrival, we will check the identity document of the person picking up your child and will only allow
them to leave with your child if the identity document matches the information on the form and they
have signed the Consent Form. We will only accept the following kinds of identity documents: -
(i) current passport;
(ii) current EU photo drivers licence; or
(iii) current photo Identity Card issued by an EU Member State.
5.3 Should anyone else come to pick up the child, we will not allow them to leave with your child without
your written permission.
5.4 If you or the person collecting your child at arrival is late you must contact us to advise the length of the
delay.
If calling from the UK: +44 (0) 2032 905 874
If calling from France: +33 (0)9 70 46 76 62
5.5 Should your child not be collected at the arrival station at the relevant time and/or should the relevant
train service be cancelled or delayed for any reason, you authorise Eurostar to take whatever action we
consider appropriate to care for your child, including returning your child to the departure station. You
agree to reimburse Eurostar and their agents for all costs associated with such care, including but not
limited to the costs of transportation, accommodation, meals, phone calls and the costs of providing a
carer for the child.
6- Luggage:
6.1 Your child is permitted to carry one small item of hand luggage and one other item of luggage provided
that it does not exceed 10kg (and 85cm in length) labeled with your child’s name and address. Subject
to assistance that may be provided under clause 2.7 above, your child will need to be able to carry their
luggage on their own.
6.2 We accept no responsibility for lost or stolen luggage in the care of your child and you should not allow
your child to travel with valuable objects (jewellery, electronic devices etc) or items prohibited by the
Eurostar Conditions of Carriage. Please make sure not to add any prohibited items that are specified
under our travel conditions including toys weapons as plastic guns, plastic swords …These items could be
confiscated and destroyed.
7- Handling of Complaints
As per the Eurostar Conditions of Carriage, any complaints should be addressed to our Traveller Care
department in writing (for contact details, see our website www.eurostar.com). We will endeavour to
acknowledge receipt of all complaints within one (1) month of receiving them. We will provide you with a
response to your complaint no later than three (3) months of the receipt date of the complaint.
8- Data Protection
8.1 The personal data you provide to us will be processed in accordance with the Eurostar Conditions of
Carriage and our privacy policy. In addition you authorize us to disclose the personal information on the
Consent Form to the person meeting your child on arrival, the emergency contact and our subcontractors
providing theEurostar Junior Traveller service.
8.2 By participating in the trial service you agree that Eurostar may contact you using the personal details
you have provided to us on the Consent Form in order to seek feedback on the trial.
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General Conditions - Eurostar Junior Traveller

9- Amendments
We reserve the right to amend these General Conditions at any time. The General Conditions which apply
to your child’s journey are those published at your child’s date of travel. We will not amend these
General Conditions with retroactive effect following your child’s date of travel.
10- Rights Of Third Parties
Unless expressly provided in these General Conditions, none of the terms of our contract with you,
including these General Conditions, is enforceable or intended to be enforceable under the Contracts
(Rights of Third Parties) Act 1999 by any party or person other than you.
11- Authority of our staff or agents
Our staff or agents have no authority to waive or change these General Conditions.
12- Law and Jurisdiction of Courts
These General Conditions and all non-contractual obligations arising from them or connected with them
will be governed by English law. Any person bringing an action under these General Conditions
irrevocably submits to the jurisdiction of the English Courts.
13- Interpretation
The use of the words "we", "our" and "us" in these General Conditions, refers in each case to Eurostar
International Limited and our agents and subcontractors, and the use of "you" and "your" refers in each
case to any passenger or passengers traveling on our trains.
14- Version
The current version of these General Conditions is available on http://www.eurostar.com/uk-en/introducingeurostar-junior-traveller
and at the ticket office in Eurostar Paris Nord and St Pancras International.
Version: 15 April 2013
Eurostar Junior Traveller Timetable
Paris Gare du Nord to London St Pancras International
Day Date
Train
number
Departure
Time
Arrival
Time
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General Conditions - Eurostar Junior Traveller
Sales opening Sales closing
Tuesday 07th May 9055 19.13 20.41 16th April 2013 30th April 2013
Wednesday 08th May 9023 11.13 12.30 16th April 2013 01st May 2013
Sunday 12th May 9047 17.13 18.30 16th April 2013 05th May 2013
Sunday 12th May 9039 15.13 16.39 16th April 2013 05th May 2013
Friday 24th May 9055 19.13 20.41 16th April 2013 17th May 2013
Saturday 25th May 9023 11.13 12.30 16th April 2013 18th May 2013
Sunday 26th May 9047 17.13 18.30 16th April 2013 19th May 2013
Sunday 26th May 9039 15.13 16.39 16th April 2013 19th May 2013
Friday 31st May 9055 19.13 20.41 16th April 2013 24th May 2013
Saturday 01st June 9023 11.13 12.30 16th April 2013 25th May 2013
Sunday 02nd June 9047 17.13 18.30 16th April 2013 26th May 2013
Sunday 02nd June 9039 15.13 16.39 16th April 2013 26th May 2013
London St Pancras International to Paris Gare du Nord
Day Date Train
number
Departure
Time
Arrival
Time
Sales opening Sales closing

Friday 10th May 9044 17.31 20.47 16th April 2013 3rd May 2013
Saturday 11th May 9024 12.25 15.47 16th April 2013 4th May 2013
Sunday 12th May 9036 15.31 18.47 16th April 2013 5th May 2013
Sunday 12th May 9040 16.22 19.47 16th April 2013 5th May 2013
Friday 24th May 9044 17.31 20.47 16th April 2013 17th May 2013
Saturday 25th May 9024 12.25 15.47 16th April 2013 18th May 2013
Sunday 26th May 9036 15.31 18.47 16th April 2013 19th May 2013
Sunday 26th May 9040 16.22 19.47 16th April 2013 19th May 2013
Friday 31st May 9044 17.31 20.47 16th April 2013 24th May 2013
Saturday 01st June 9024 12.25 15.47 16th April 2013 25th May 2013
Sunday 02nd June 9036 15.31 18.47 16th April 2013 26th May 2013
Sunday 02nd June 9040 16.22 19.47 16th April 2013 26th May 2013
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General Conditions - Eurostar Junior Traveller