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EUROPEAN STATE LOTTERIES AND TOTO ASSOCIATION

EUROPEAN STATE LOTTERIES AND TOTO ASSOCIATION

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It only takes a second to get the thrill of<br />

an instant game, but it takes an all-out<br />

effort to keep players coming back for<br />

that titillating kick. Instant games look<br />

deceptively simple, but they are the most<br />

demanding product for a Lottery market.<br />

There’s far more to it than just printing<br />

and distributing scratch cards, or creating<br />

a successful product mix: A specific<br />

instant game product, susceptible to fluctuations<br />

in the market, comes and goes,<br />

while the brand itself remains.<br />

Intralot faces the challenge to create a<br />

successful brand with lasting power. Our<br />

aim is not just to mix together the right<br />

ingredients and come up with a catchy<br />

product that risks losing its flair; our aim<br />

is to develop a leading and lasting brand.<br />

Backed by almost 15 years of experience<br />

on Instants worldwide, INTRALOT<br />

is keen and capable to rise to this challenge.<br />

While players might never think twice<br />

about playing an instant, at INTRALOT<br />

we ask ourselves and others, and get<br />

answers to some very critical questions<br />

when designing such a brand: What do<br />

players actually think and feel about instant<br />

games? What are the demographics,<br />

the market and the competition in<br />

the area where the instant games will<br />

be introduced? How can we best tailor<br />

product mix, payout percentage, and<br />

prize structure to deliver maximum excitement<br />

and increase players’ chances?<br />

What should the average selling price be<br />

and how many games should be offered<br />

at any one time?<br />

At INTRALOT we rely on top graphic art<br />

designers to produce fresh, eye-catching<br />

themes, striking graphics, and userfriendly<br />

tickets with information for both<br />

players and agents. Having reached the<br />

designs appropriate to each market we<br />

make it our business to choose the printer<br />

supplier who is most appropriate for<br />

each Lottery and who can best meet local<br />

needs for each and every market.<br />

The success of an instant game brand<br />

is based as much on the winning design<br />

of its tickets as on the agents selling the<br />

Creating a successful<br />

brand for instants<br />

products, since they are the ones who<br />

can appeal to consumers with zest and<br />

enthusiasm. We pay particular attention<br />

to the agents’ density, the payment terms<br />

and procedures, the agents’ incentive<br />

programs that will be offered by the Lottery<br />

and the agents’ inventory levels. IN-<br />

TRALOT ensures that the selling, cashing<br />

and settlement systems of traditional<br />

channels are designed to breed credibility<br />

as well as to maximize profitability and<br />

minimize the workload of agents and consumers<br />

alike. In its goal towards expanding<br />

consumer reach, INTRALOT strongly<br />

promotes the use of alternative distribution<br />

channels, whenever possible.<br />

A strong well balanced network as previously<br />

described is reinforced and supported<br />

by a powerful advertising strategy<br />

to tap into the public spirit of gaming and<br />

foster the brand image. We develop exclusive<br />

promotional and purchase material<br />

that support the brand and add a significant<br />

brick to the success and growth of<br />

the games. At all times INTRALOT analyses<br />

sales data in depth and uses them as<br />

a powerful managerial tool for recalibrating<br />

all aspects of Instants operation.<br />

To accomplish all of this takes more time,<br />

effort and resources than is required for<br />

any of the other Lottery products to be<br />

marketed. To make Instants successful,<br />

23<br />

P AN RAMA<br />

the optimization of all these factors is an<br />

absolute “must” as opposed to the easy<br />

recipe of “higher jackpots” that is the<br />

normal remedy for the Numerical games.<br />

Every Lottery that aims at achieving success<br />

in Instants should combine all the<br />

above ingredients that go into making a<br />

leading brand effectively so as to optimize<br />

the final result in the market.<br />

INTRALOT, having specific experience<br />

in a number of jurisdictions around the<br />

world is best suited to be the effective<br />

and credible partner to any Lottery for a<br />

profitable operation of Instants.<br />

With the in depth knowledge of all aspects<br />

of Instants operation and with the<br />

security of a mature worldwide operator,<br />

INTRALOT can set the goals needed and,<br />

in close cooperation with the Lottery,<br />

achieve them, so as to satisfy the shortand<br />

long-term needs of the marketplace,<br />

and create a loyal customer base which<br />

will grow, as satisfied customers spread<br />

the word.

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