MAGAZINE OF THE EUROPEAN LOTTERIES, 2011, SEPTEMBER ...

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SECURITY RISK MANAGEMENT A VERY HOT TOPIC FOR THE EL SECURITY AND RISK MANAGEMENT WORKING GROUP The EL Security and Risk Management Working Group is the most recent working group of the European Lotteries. Created in November 2010 in Vienna, it is composed of 14 experts in security and risk management working in 13 European Lotteries: • Thierry Pujol, Director of Security and Risk Management, FDJ (France) • Carlos Bachmaier, Corporate Risk Manager, Loterías y Apuestas del Estado (Spain) • Johannes Puchinger, Head of Department Information Security, Österreichische Lotterien (Austria) • Martin Sutton, Head of Propriety, Camelot UK Lotteries Ltd. (United Kingdom) • Gunnar Ewald, Head of Internal Audit, Lotto Hamburg GmbH (Germany) • Antonio Gorrasi, IT Security Manager, Lottomatica SpA (Italy) • Claude Mathieu, Head of Internal Audit, Loterie Nationale (Belgium) • Magna Monte, Security and Quality Director, Santa Casa da Misericórdia de Lisboa (Portugal) • Heini Roosimägi, Security and Quality Manager, AS Eesti Loto (Estonia) • Matilda Bjerndell, Risk & Business Continuity Manager, AB Svenska Spel (Sweden) • Jaroslav Endrych, Security Manager, Sazka a.s. (Czech Republic) • Zvi Amitai, Vice President CIO, Mifal Hapais Israel National Lottery (Israel) • Konrad Supper, Senior Vice President, Head of Internal Audit and Responsible Gaming, Westdeutsche Lotterie GmbH & Co. OHG, (Germany) • Jean-Jacques Riera, Head of Department Information Security, FDJ (France). One of the responsibilities of the Security and Risk Management Working Group is to advise the Executive Committee of the European Lotteries and its members on security and risk management issues. In the interests of efficiency and to avoid duplica- EL ACTIVITIES tion this working group works closely with the WLA Security and Risk Management Committee, particularly in relation to the WLA Security Control Standard (WLA SCS 2006 based on ISO 27001) and the WLA certification process. Every Lottery organisation, in order to succeed in their business operational activities, has to ensure stakeholders, and in particular players of their games have the utmost confidence and trust in their operational activities. The integrity of all games in an offered portfolio, including conforming to the local legal requirements and regulations, (e.g. on responsible gaming and ethics) must be guaranteed. Lottery organisations face many types of risks. The following is not a definitive list of the “security and integrity” risks that could be encountered but illustrates the variety and complexity of those commonly experienced. • Fraud (e.g. a retailer deliberately underpaying a prize on a winning ticket to a player or stealing a winning ticket from a player by deception to conspire and collude with a Lottery employee to defraud the Lottery). • Money laundering (e.g. A criminal or terrorist organisation may attempt to manipulate the monetary system of a Lottery organisation in order to disguise the proceeds of its illegal activities). • Responsible gaming (e.g. A players’ compulsive addiction to lottery games causes reputational damage to the Lottery and prompts intrusive and potentially punitive action by regulators or other stakeholders). • Operational risks related to business processes (e.g. Conducting lottery “draws” with security and integrity, maintaining very high availability of all channels both traditional and “online” to enable the purchase of tickets). • Prize payment (e.g. assuring prize claimants are genuine winners within the rules of the game). During its two years of existence, the Working Group 24 NEWS 37 SEPTEMBER 2011
has developed a comprehensive guideline on Risk Management for the Lottery sector in Europe. The purpose of this document is to assist risk managers and/or operation managers of Lottery organisations to be proactive and identify risks before they occur. Guidance is given on how to avoid or limit the impact of a risk occurring and its effect on the business activities. The content of the document reflects current European trends in risk management and helps to ensure that Lottery organisations take appropriate steps to inform and protect themselves against risks that might affect their operation. It also helps in enabling the organisation to limit the frequency and impact of such risks. Much of the information contained in the document is the “pooled” experience of EL Mem- AURELIO MARTÍNEZ ESTÉVEZ PRESIDENT OF “SOCIEDAD ESTATAL LOTERÍAS Y APUESTAS DEL ESTADO, S.A.” On March 11, 2011, the Council of Ministers appointed Aurelio Martínez Estévez as President of the “Sociedad Estatal Loterías y Apuestas del Estado (SELAE)”, the company assuming the assets and the duties carried out until today by the state gaming operator, the public undertaking “Loterías y Apuestas del Estado”. Already in February, Mr. Martínez had been appointed as President - Managing Director of “Sistemas Técnicos de Loterías (STL)”, the preliminary stage to his nomination to the Presidency of SELAE. EL ACTIVITIES bers, and specifically addresses the types of games common to European Lottery organisations: e.g. • Internet gaming: games results are instantaneous; • Sports betting: prizes are won according to the result of sport, live betting, etc…; • Poker: online poker games; • Draw-based games; • Scratch cards. It is anticipated that the guideline will be completed and published towards the end of 2011 and will be available for Lottery Members to use to the benefit of their business. Thierry PUJOL Director of Security and Risk Management, La Française des Jeux & Chair of the EL Security and Risk Management Working Group Born in Zaragoza on April 7, 1947, Aurelio Martínez is Professor of Applied Economics and Doctor of Economic and Social Sciences at the University of Valencia. He was President of the Institute of Official Credit (ICO) until July 2009 and of the public institution Navantia (leader in the shipbuilding industry in Spain) before joining STL. Prior to ICO, he was Director at the International Economic Conditions Observatory (OCEI), Director of the Economic Structure Department of the University of Valencia and Director General for Economics and Financial Policy of the Generalitat Valenciana. He also held a number of positions within both the state and autonomous administration. In 1991, he was appointed Director of the Economics Department of the Office of the Presidency of the Government. He held this position until 1993 when he took up his new duties within the Department of Economics and Finance of the Generalitat Valenciana. He was also President of the Finance Institute of Valencia. He previously held several different positions in the banking sector, in particular those of Vice-President of the “Caixa d’Estalvis Provincial” of Valencia and Secretary General of the Valencian Federation of Savings Banks. Aurelio Martínez published and co-wrote thirty publications and over fifty articles about economic and financial issues, including: “Reflexiones en torno a la crisis económica de los años 70”; “Dinámica exportadora del País Valenciano”; “Estructura industrial y generación de empleo en la economía murciana”; “Coyuntura y crisis económica: apuntes para su interpretación” and “Economía internacional. Diez años de crisis”. 25 NEWS 37 SEPTEMBER 2011
Page 1 and 2: NEWS 37 MAGAZINE OF THE EUROPEAN LO
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