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EUROPEAN COMMISSION Brussels, XXX COM(2012) 360 ... - BVVM

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intermediation activities on an ancillary basis, or whose activities are limited to the<br />

professional management of claims, will be proportionate to the complexity of the<br />

product sold. Accordingly, Article 8 is not applied in full to such intermediaries.<br />

The Commission is empowered to adopt delegated acts to specify the notion of<br />

adequate knowledge and ability.<br />

Article 9 concerns the publication of general good rules. This article has changed<br />

from Article 6 in IMD1 and now requires Member States to publish the general good<br />

rules and requires EIOPA to collect and publish information about such rules (for an<br />

indicative exposition of the principles of general good in relation to the Third<br />

Insurance Directives, see the Commission's Interpretative Communication on<br />

freedom to provide services and the general good in the insurance sector 2000/C<br />

43/03).<br />

Articles 10 to 12 restate the former Articles 7, 9 and 10, on competent authorities,<br />

exchange of information between Member States and complaints.<br />

Article 13 concerns procedures for the out-of-court settlement of disputes involving<br />

customers, and strengthens the former Article 11 of IMD1, by requiring (rather than<br />

encouraging) Member States to set up procedures and ensure participation in them.<br />

Article 14 concerns the restriction on the use of intermediaries. It extends the former<br />

Article 3(6) of IMD1 to reinsurance undertakings and insurance and reinsurance<br />

intermediaries, and takes into account the declaration procedure (see Article 4).<br />

Chapter VI – Information requirements and conduct of business rules<br />

Articles 15 to 20 restate the disclosure requirements, the large risks exemption, the<br />

stricter provisions in ex-Article 12, and the information conditions of ex-Article 13.<br />

They also set out the following additional provisions:<br />

• general principle for intermediaries that they should act in the best interest of their<br />

customers;<br />

• similar information requirements for insurance undertakings;<br />

• a requirement to disclose the basis and amount of the remuneration by insurance<br />

intermediaries;<br />

• a requirement to disclose the amount of any variable remuneration received by the<br />

sales employees of insurance undertakings and intermediaries;<br />

• a mandatory 'full disclosure' regime for the sale of life insurance products and an<br />

'on–request' regime (i.e. on customer's demand) for the sale of non-life products<br />

with a transitional period of 5 years. After the expiry of the 5 years transitional<br />

period, the full disclosure regime will automatically apply for the sale of non-life<br />

products as well. During the transitional period, the proposal differentiates<br />

between the life and non-life products. In case of the sale of life products, the<br />

remuneration (commission) tends to be higher. Also, life products are also closer<br />

to investment products and buying such a product constitutes a long-term<br />

investment. For non-life products, the situation is different. The remuneration is<br />

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