ETC Ion - Theatre Uwinnipeg

Maintenance and Diagnostics
Deep Clear
{Deep Clear...} functions in much the same way that New does from the File menu or Reset
System does from the Clear menu (both are found within the browser). A deep clear is
automatically performed when new software is installed. Sometimes it is useful to perform a deep
clear between updates.
The advantage of deep clear is that you can clear all console data before reloading the console’s
current state during boot. This is helpful if you are moving a new console onto the network and don’t
want it to suddenly take control of a system or if you somehow end up with a corrupt show file that
is causing issues upon boot.
It’s worth noting that Deep Clear (like Reset System and File>New) does not reset any of the
settings in the Eos Configuration Utility (ECU) like its operational mode or IP address settings.
Everything in the ECU remains as it was last configured.
Save Logs...
Clicking on the {Save Logs...} button displays a dialog box prompting you to save the console log
files for troubleshooting purposes. By clicking on the {Advanced} button, you can select or
deselect any of the various individual log files to be saved.
Clicking {Next} you will see a drop down menu to select the target export location from any
available write-enabled removable media such as a USB drive.
If you experience software problems with your system that we are unable to reproduce, sending
these log files to ETC Technical Services (see Help from ETC Technical Services, page 3) can help
us isolate the issue. As these files can be rather large, unless otherwise instructed, the file that is
useful will be a “.SDMP” file.
302 Ion Operations Manual