2008/9 Tariffs and Charges - Eskom

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Our customers have the right: ! ! ! ! ! ! ! ! ! ! ! to accurate measurement of consumption; to error-free bills; to be treated with respect; to experience excellent treatment in terms of Eskom's electricity supply agreement; to be dealt with promptly and efficiently; to be treated fairly; to have their property treated with respect.; to confidentiality of their information; to one-stop service without referral; to quality of supply in terms of negotiated agreement; to be involved in issues affecting them. Visit our web site at www.eskom.co.za for more information on Eskom's service levels. Go to: † Customer Services † Customer Service Info † Customer Service Standards 2 Eskom’s customer service charter Eskom Tariffs and Charges
Foreword Abbreviations Definitions Non-local authority rates 1 April 2008 to 30 June 2008 Urban tariffs (non-local-authority) p Residential tariffs (non-local-authority) Urban Electricity tariff for urban customers with an NMD from 25 kVA p TOU electricity tariff for urban customers with an NMD greater than 1 MVA p that are able to shift load TOU electricity tariff for urban customers with an NMD from 25 kVA up to 5 MVA p Electricity tariff for small businesses, governmental institutions or similar supplies in urban areas with an NMD up to 100 kVA p Bulk Electricity tariff for residential bulk supplies typically sectional title developments and multiple housing units, in urban areas connected prior to 1 January 2004 p Electricity tariff for medium to high-usage residential customers in urban areas p with an NMD up to 100 kVA Electricity tariff for single-phase, low-usage residential supplies in urban areas, but p can also be applied to churches, schools, halls or similar supplies with low usage residential customers in urban areas p p Refers to urban/rural as classified for pricing purposes Contents Standard ã Eskom July 2008 3 5 7 8 12 14 14 16 18 20 22 24 25
Page 1 and 2: ss oo a ll an r pa 2008/9 Tariffs a
Page 3: Eskom has introduced an easy-to-rem
Page 7 and 8: Eskom's tariffs for 2008/9 Foreword
Page 9 and 10: less than < less than or equal to >
Page 11 and 12: Definitions continued... Connection
Page 13 and 14: Reactive energy charge is a charge
Page 15 and 16: PRICE INCREASE 14,20% TARIFF COMPON
Page 17 and 18: Network access charge: R 8,40 + VAT
Page 19 and 20: Active energy charge: High-demand s
Page 21 and 22: Network access charge: R8,40+ VAT =
Page 23 and 24: Connection fees: Refer to Appendix
Page 25 and 26: Voltage surcharge: Calculated as a
Page 27 and 28: A subsidised electricity tariff for
Page 29 and 30: Electricity tariff for high load fa
Page 31 and 32: TOU electricity tariff for rural cu
Page 33 and 34: Electricity tariff for rural custom
Page 35 and 36: Public lighting (non-local authorit
Page 37 and 38: Maintenance charge: A fixed monthly
Page 39 and 40: Other tariff options continued... C
Page 41 and 42: Appendices continued... Appendix B:
Page 43 and 44: TOU tariffs (Megaflex, Miniflex and
Page 45 and 46: Appendix F: Application of utilized
Page 47 and 48: Appendices continued... Appendix H:
Page 49 and 50: Appendix I: Energy saving tips Here
Page 51 and 52: Leaky pipes, valves or ducts also r
Page 53 and 54: PRICE INCREASE 35,90% TARIFF COMPON
Page 55 and 56:
ã Eskom July 2008 Local authority
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2008/9 Tariffs and Charges - Eskom

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