2008/9 Tariffs and Charges - Eskom

Our customers have the right:
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to accurate measurement of consumption;
to error-free bills;
to be treated with respect;
to experience excellent treatment in terms of Eskom's electricity supply agreement;
to be dealt with promptly and efficiently;
to be treated fairly;
to have their property treated with respect.;
to confidentiality of their information;
to one-stop service without referral;
to quality of supply in terms of negotiated agreement;
to be involved in issues affecting them.
Visit our web site at www.eskom.co.za for more information on Eskom's service levels.
Go to:
† Customer Services
† Customer Service Info
† Customer Service Standards
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Eskom’s customer service charter
Eskom Tariffs and Charges