for Eskom's Key Customers in South Africa

Eskom’s Customer Service Charter
Our customers have the right:
• to accurate measurement of consumption;
• to error-free bills;
• to be treated with respect;
• to experience excellent treatment in terms of Eskom’s electricity supply agreement;
• to be dealt with promptly and efficiently;
• to be treated fairly;
• to have their property treated with respect;
• to the confidentiality of their information;
• to one-stop service without referral;
• to quality of supply in terms of the negotiated agreement and
• to be involved in issues affecting them.
Visit our web site at www.eskom.co.za for more information on Eskom’s service levels.
Go to:
> Customer Services
> Customer Service Info
> Customer Service Standards
© Eskom July 2009 1