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Key account Manager David Casanova and<br />

Market Development Manager Javier Díaz,<br />

were our primary meeting partners for the<br />

day. after a quick briefing in the boardroom<br />

we were quickly moved on to meet with the<br />

Quality Manager Álvaro Vilar and the lean<br />

Support Manager Javier Correa, who would<br />

take us on to the factory floor and guide us<br />

step by step, through their manufacturing<br />

procedures. as mentioned earlier in this<br />

article, Istobal’s production line is based on<br />

the lean manufacturing system, fashioned<br />

and styled originally by Japanese car manufacturer<br />

Toyota, the principles of which are<br />

used throughout the world today by some of<br />

the largest manufacturers in the world. The<br />

lean manufacturing system is also known<br />

as lean Production – ‘Doing more for less’,<br />

driven by five key areas of manufacturing.<br />

Cost, quality, delivery, safety and staff morale.<br />

Underpinning this, as Álvaro and Javier<br />

explained are seven key principles.<br />

Reduced Setup Times: all setup practices<br />

are deemed to be wasteful as they add no<br />

value and tie up labour, so by organising<br />

things differently, workers are trained to do<br />

their own setups. Small-Lot Production:<br />

Producing things in large batches results<br />

in high-speed dedicated machinery costs,<br />

extended lead times and larger defect costs.<br />

Employee Involvement and Empowerment:<br />

Organise workers in teams with a team<br />

leader and give them each the responsibility<br />

and training to do many specialised tasks.<br />

Teams should be given responsibility for<br />

housekeeping and minor equipment repair.<br />

Quality at the Source: Since workers are<br />

in the best position to discover a defect and<br />

to immediately fix it, they are assigned this<br />

responsibility. If a defect cannot be readily<br />

fixed, any worker can halt the entire line by<br />

pulling a cord called a Jidoka. Equipment<br />

Maintenance: assign operators primary<br />

responsibility for basic maintenance, since<br />

they are in the best position to defect signs of<br />

malfunctions. Pull Production and Justin-time:<br />

The quantity of work performed at<br />

each stage of the process is dictated solely by<br />

demand for materials from the immediate next<br />

stage. Supplier Involvement: Suppliers are<br />

partners and an integral element of the lean<br />

manufacturing. Suppliers are trained in ways<br />

to reduce setup times, inventories; defects,<br />

machine breakdowns etc., and take responsibility<br />

to deliver their best possible parts.<br />

For someone like me who had only ever made<br />

something you might sit on, the whole process<br />

as explained to us was truly fascinating.<br />

It was no surprise that we started our tour<br />

where each factory worker starts every morning,<br />

at one of the 20 group meeting points<br />

or GaP’s spread throughout the factory. In<br />

keeping with the lean manufacturing model<br />

we are shown yesterdays production figures,<br />

how the group is performing to overall targets<br />

and made aware of any problems that<br />

need dealing with. Usually workers spend<br />

5 minutes doing this everyday and they<br />

seem to unreservedly welcome it. Going too<br />

far maybe, might be to say that they almost<br />

seem to generate a degree of pride from the<br />

whole process. all the information workers<br />

see is designed to allow them to operate on<br />

a more informed basis, whilst having a group<br />

hug at the same time i.e. serious bonding with<br />

other members of the team, which normally<br />

amounts to 10 – 15 people in each.<br />

We were told as we walked around that the<br />

Product Development Department has the<br />

challenging task of applying new technological<br />

advances to the design and manufacture of<br />

Istobal’s products. The engineers work with<br />

a combination of the most up-to-date CaD<br />

design and CaM construction programs to<br />

achieve optimum levels of quality. The designs<br />

are taken from high tech computers and turned<br />

into real products by the different sections of<br />

Istobal’s workshops, where, part by part, the<br />

various components of Istobal’s products are<br />

made. The robots used in the car industry<br />

also play an important role in the Istobal plant,<br />

where they are used in the welding process.<br />

The company say they take great efforts to<br />

guarantee the quality of parts and machines<br />

through on-going training programmes and by<br />

integrating new quality control systems into<br />

the processes of manufacturing and assembly.<br />

The Treatment of Surfaces Workshop was<br />

also fascinating and ensures that the various<br />

metal parts that make up the product get the<br />

most suitable protective coatings and finishes.<br />

The steel structures actually go through a five<br />

stage process: Stripping, Hot dip galvanizing,<br />

microcrystalline phosphate coating, Epoxy<br />

polyamide primer coating and finally a two<br />

component polyurethane resin coating. There<br />

are 21 stages in the whole process.<br />

The latest piece of equipment in Istobal’s<br />

high tech production line is the Nordson<br />

Prodigy Power Port. a ‘Star Trek’ type spray<br />

paint machine in plain English, which is<br />

more akin to an amusement park attraction<br />

the way it allows large multi coloured pieces<br />

of steel to be effortlessly moved around in a<br />

start finish cycle, suspended high above the<br />

factory floor. Throughout the visit we regularly<br />

stopped at other GaP’s meeting points to see<br />

a different set of tables, group targets and<br />

key initiatives, designed for another group of<br />

workers, but also it meant we had time to enjoy<br />

another cup of strong Spanish coffee, which<br />

I have to admit on a number of occasions I<br />

ISTObAL – CELEbrATING 60 yEArS OF SUCCESS<br />

Sandra Stroppel from petrolplaza, meets Quality Manager<br />

Álvaro Vilar, Lean Support Manager Javier Correa<br />

the first stage at which we see recognisable car wash parts<br />

the Lean production process being demonstrated by<br />

Álvaro and Javier at one of the 20 Gap’s meeting points<br />

the nordson prodigy power port, sending ready painted<br />

batches of car wash parts across the factory floor<br />

one of eight car washes manufactured that day, for oMV<br />

LATEST NEwS, EvENTS, jObS ONLINE – www.PETrOLPLAzA.COM 15

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